Grand Hotel Villa Castagnola

Perfectly situated across the street from Lago di Lugano with wonderful lake views! The property is gorgeous inside and out. Breakfast was splendid! The staff were all professional and kind. The entire property felt warm and welcoming. It felt less like a hotel and more like a country club. I will choose to stay here again!

I really don’t know where to begin, this was the best hotel experience I have ever had. I’ve stayed in many 5* hotels but none can compete with the atmosphere and service of Grand Hotel Villa Castagnola. The whole time from begin to end I was made to feel like I wasn’t in a hotel at all but instead I was in my own home with better food and service! The staff are an absolute credit to the hotel, it was my girlfriend’s birthday and I had forgotten to buy her a card. Mario found me a card on a Sunday and even trimmed the edges so it would fit in the only envelope we could find. The hotel also put chocolates and bath salts in our room as a gift for her and this was very thoughtful. Nothing was too much to ask. On New Year’s Eve I realised I hadn’t packed a tie, again this was no problem, an hour later Mario had organised a selection of ties from his own collection and allowed me to borrow one. Every member of staff made my stay a dream come true but I can honestly say that Mario went the extra mile on more than one occasion The grounds are beautiful and to be honest, their website doesn’t really do the property justice. It’s a stunning place. The main sitting area with the fire place is like something out of a movie. Outside the hotel is a bus stop with busses going to the town every 15 minutes. I didn’t need to order a taxi for the entire 5 days I was there because the transport links are brilliant. The food is delicious I ate at Le Relais and had the 5 course tasting menu everything was amazing. I also ate at Arte for New Year’s Eve and it was just as brilliant. My room was the executive suite and although it’s not the cheapest I think it was fantastic value for what you get. The turndown service was very thorough the room extremely spacious with lots of attention to detail. You must try this hotel.

We came for Christmas holidays and we forgot our bag with travel documents on the train opposite. Even though we weren't residents of the hotel the receptionists Samuel and Rauo were very helpful and did the calls needed in order to find the bag.the lobby was very clean

Accommodations are singularly impressive. Masterful decor in a mansion with very polite attentive staff. The only problem I have to tell you was the quality of the breakfast food. The orange juice was from concentrate the rotsi was from a processed food vendor and the offering of breakfast meats very limited. Most importantly, the coffee tasted awful.

This hotel deserves a 7 star. From the moment you walk in… every step is a pleasure. Grand Hotel Villa Castagnola is one of best managed hotel I’ve ever experienced. Every single staff member we met was exemplary. From the front desk, room cleaning, Le Bar, Franco’s incredible breakfast buffet…. I’ve been to some fantastic hotels in my life and truly this one stands out. The hotel has an old world historic charm with beautiful gardens and breathtaking views. There are so many nooks and rooms where you can just chill We will definitely come back and highly recommend this place. You will not be disappointed.