Swiss Diamond Hotel Lugano

I think the hotel used to be very prestigious, but it has clearly lost its shine. The carpet in our room was very stained and the sheets in the bed had some marks (they were clean). The shower was in a bathtub and I had the lean back to be able to rinse my hair. This does not help to have a relaxing experience. Our room was on the first floor and I had to wear earplugs at night bc of the live music they had every evening. They did not care much about reducing noise and opened the safety doors making it very noisy to sleep. Their spa is very old, the jacuzzi was only having 2 places with jets as the rest was broken. Also on the bottom of the jacuzzi there was something sharp sticking out. Kids were running loose in the (hot) spa area and staff was not motivated to speak to the parents. Also not enough beds available and when something became available staff was not pro-active securing them for you. Breakfast is having all options but nothing really special. Service was quick. The view on the lake was beautiful and I think if the pool outside would have been warm enough for a swim it would have made an amazing place to relax in summer, but it was already too cold. On check-out the staff informed us of a bar fee we did not consume. They quickly removed it after our protest (we did not drink this). That was a good service! Again, it’s sad to see the state that the hotel is in. I think a newer 4 star hotel is providing a better experience. I hope they will soon do some renovations.

Excellent location, quiet, very good and quality service. Unexpected réception desk, even the banks abandoned the secure window. But who care-s, you don’t work in that cage 😎. Even if Largo restaurant is a good one, you have to try a Little walk to Morcote for another interesting dishes.

The weather was very hot and very humid, the air conditioning didn't work and the only solution they gave us was a old fan that made a tremendous noise, so It was very unconfortable to stay in the room and to slepp. Our holidays have been ruined.

Beautiful overlooking lake Lugano. We have a balcony Seaview room and it was lovely. Super clean, very well equipped, bright, happy vibes here. They provide 2 bottles of water on arrival one sparkling and one still, there is a stocked minibar in the room, bathroom is nice. Spacious bedroom. The only snag in the room is that they don't have a smart TV so doesn't complete the luxe experience. The breakfast was excellent and the best part was Arment who I think may be the supervisor there, he was LOVELY extremely attentive and ever so friendly. He made sure everyone was well taken care of, going from table to table but not in a disturbing way. This trip we visited this hotel as well as 2 others, one in Lake Como and the last in Milan and I must say the Swiss left us feeling they were high on hospitality. We loved our stay at swiss diamond hotel! Worth every penny!

Major disappointment!!!! The hotel is located on a busy road. Something that no one mentioned. The decor is so out dated. We paid a huge sum for a suite that was poorly equipped. Poor breakfast. Mediocre service. The only good thing about this hotel was the lake view.