Mandarin Oriental Palace, Luzern

Went here for one night on a trip through Switzerland and what a stay it was! Our room had a stunning balcony with a lake view, and many complimentary sweet treats! For dinner we went to MOzern, I had the Burger and Mac and Cheese which was amazing as expected! The staff were all very helpful and friendly for the duration of our stay, would 100% percent stay in hotel again if I go back to Lucerne!

Our stay at the Mandarin Oriental Palace Luzern was truly the highlight of our trip. The location on Lake Luzern is absolutely stunning, and from the moment we arrived, everything was seamless. Upon arrival, we were welcomed by Carina Müller, who went above and beyond throughout our stay. Her kindness, local tips, and thoughtfulness—especially around my partner’s birthday—made our visit feel extra special! Shoutout to Johannes and Tiago at the front desk/concierge who helped with great restaurant bookings and made us feel right at home. Dinner at Colonnade (the 2 Michelin-starred restaurant on site) was incredible—every dish was a work of art. Can’t wait to come back—this place truly feels like our home in Luzern now!

I spent three nights after a business trip on a solo mini vacation here and it was absolutely perfect. From check in to check out, I felt like a princess! The room was gorgeous as was the food and drink, amenities, location and views, but the real standout was the staff! They were so attentive, kind, professional, and helpful! Not only did they make dinner reservations for me, but they helped me choose exactly what to do based on my needs and the weather. It would not have been as incredible of a weekend without them! Special shout out to Johannes and Michael! I felt so at home! I can’t wait to return!!!

This was my second time and as usual was wonderful 🤩 I received again a free upgrade in a spacious room with a lake view and a balcony, and a beautiful bathroom with a bathtub. The breakfast was top and the service very professional and friendly. A special thanks to Denise -the front office supervisor, who was so kind, helpful and positive the whole time! 🫶 Definitely I will come back ☺️

We had an amazing stay with an incredible service! Thank you very much Fabian and Carina for the warm welcome and the beautiful room (with little touch). We absolutely loved it! We also had a wonderful dinner at the brasserie MOzern. A truly memorable stay with Mandarin Oriental in Luzern!