The Craddock Terry Hotel

I visited the CT as I was offered a comp night in a suite after having reservation issues with them twice in the past couple of years. Issues were due to room type changes etc so nothing pertaining to hotel quality… and decided to take a long weekend with one of my kids visiting friends in the area. Room- we stayed in the first floor suite, which I am guessing is one of the top rooms they offer. Nice room with exposed brick and stone on the walls. Plenty of space, balcony/patio which was not expected, and above my expectation overall. Cleanliness - I expected some issues given the door to the outdoor patio. There were cobwebs hanging throughout the room itself, webs/dirt around the door leading outside, a couple of noticeable dead bugs in the bathroom/by the door… and when fetching some toys my son lost under the couch, you could tell it had not been vacuumed in some time with dirt built up, whole pieces of food etc. there was also food leftover in the wet bar sink, and stains on the couch itself. I felt this fell short of the standard mark. Safety- While I am guessing this is the only room this is an issue with… the “glass door” leading to the balcony is not very reassuring. The only functional lock is the top door latch which allows the door to open a few inches. A simple jiggle of the door handle itself outside unlocks the lock on the handle itself, and there is no dead bolt. The balcony is only enclosed by a waist high metal fence next to the hotel entrance door on the first floor, which gets regular foot traffic. Entertainment - this room offered a tv in the living room and bedroom itself, probably 35-42 inches or so. No issue with the size, but with this being a Marriott property I was surprised when the tvs only offered Directtv/HBO. No ability to access streaming services which seems to the be the norm for Marriotts nowadays. Could certainly use an upgrade. Noise - Again, knew what to expect with the train nearby. We brought my son’s noise machine with that in mind and while not able to drown it out, he was able to sleep through. However, more noticeable was the noise above our first floor room. I believe that room sits close, if not directly below the main lobby. You can hear people walking and it is very noticeable when people are rolling luggage, luggage carts, or other items across the floor, especially during late night check ins. Did not plan for that based on my last stay being on a higher floor, so it was inconvenient at least. Customer service - the staff was fantastic from the front desk through housekeeping. Everyone was friendly, welcoming, and willing to assist in anyway. Certainly seems they pride themselves on this. Value - while we stayed for 3 nights, we only paid for 2 given the comp night we were offered. Even so, paying for two nights and parking each day came to upwards of $600 on what seemed to be a slower weekend in the area... so a fair guess would be $900+ if paying the full 3 nights. Wonder how high it would be during "prime season." It is a great location and has some nice things to offer, but I guess each will have to determine if it is worthy of the price point. Having stayed at other hotels downtown and Marriotts in Lynchburg… it’s up for debate. I try to stay loyal to Marriott, but may have to consider more affordable Marriotts across town, or other downtown options based on price point next time in the area.

Every time I stay at this hotel I am very impressed. Comfortable beds, spotless, great location for working around downtown Lynchburg and a pizza place and more formal restaurant in the building. You are on the river and good place to walk or run in the morning. I want to thank Cindy at the front desk. I requested a certain room where I could see all the Christmas lights and she made it happen. Great hotel and you won’t be disappointed

We are very comfortable in this charming Tribute hotel and enjoying the staff’s hospitality. We heartily recommend it to anyone wondering where to stay in Lynchburg. It is also very conveniently located at the entrance to town and just off the highway.

Spent the weekend at the hotel and it continues to be one of our favorite boutique hotels. The highlight this weekend was the kindness and responsiveness of their front desk staff. The hotel manager, Sonya, was very helpful with several needs and her young front desk staff, including Carlie and Bayleigh, were two of the best we have ever encountered at any first class hotel. We hope to get back soon to this great hotel.

Wow. Just wow. Poorly trained and dismissive staff. For an upper-end Marriott hotel, I was shocked at the poor level of customer service, knowledge of the area and customer service. If you are in Lynchburg, Va. do yourself a favor and book elsewhere.