InterContinental Lyon - Hotel Dieu

The only thing wrong with our recent four night stay was that it wasn't long enough! Beautiful hotel, excellent location. Wonderful staff. Great breakfast buffet. Everything from arrival, with the staff whisking our bags from the Uber to our room to departure was just top notch. The only ever so slightly negative was that the combined tub/shower was a little difficult for me to get in and out of, since it's very high and I am quite petite. But that's minor considering how excellent everything else was. Highly recommend this lovely hotel and hope to return someday!

We stayed for 2 nights after skiing in early January in our way to Bordeaux. Fantastic hotel in the best part of Lyon, walking distance to most places. When we checked in there was a cot in the room but my daughter is 16 so they changed it for a small bed which was not good at all. When we brought this to their attention they were so accomodating because they upgraded us to a larger room with a better bed for my daughter. We had a dinner in the restaurant at the hotel which was great and the bar has a lively ambience and was busy on the nights we were there. Finally the concierge was amazing. He gave excellent advice and also booked two excellent restaurants for us to try!! Will stay there again.

Beautifully refurbished building. The dome bar is spectacular. Rooms are nice and comes with good amenities. Avoid the Epona restaurant. It’s overpriced, nothing special and offers poor service. The appetizer took 45 minutes to arrive and since my wife only ordered the main, she waited 90 minutes to get her tasteless plate. Our waiter did not speak English. For an international hotel, we were surprised. There are plenty of better restaurants just a few steps away.

Cons: rooms facing the back can hear the bar/music/loud voices until the early hours, room felt a little budget, service in the bar was really slow, no pool, tiny gym and 15 year old machines?, no shower, rooms felt designed on a budget. Pros: kind staff, location, beautiful building

Truly a stunning property. The building and interior spaces are unique and beautiful. Property was gorgeously decorated for the holidays and the attentive staff was helpful and always available. The history of this space is not lost in the details. Kudos to the Concierge whom I missed having a chance to thank in person. The team was responsive and helpful — one of the better teams I have worked with in France. The only drawbacks were: (1) the WiFi is terrible. No consistent signal despite being on two of their networks. I could not get any work done in my room, They need to install signal extenders or hubs in some of the rooms that are further away. (2) Signage is confusing. Being that there are many courtyards since this was once a hospital, getting around was at times difficult, but an adventure, especially when the back door closed while we were out at dinner! (3) The affiliated spa is bizarre. It’s not really a part of the hotel, though you can run your room charges back to your folio. The hydrotherapy space was tiny/limited but the worst thing were the terrible “Oriental Massages” we received. I have had well over 300 massage therapies in my life thus far and this was easily one of the 3 worst, I don’t know what it was about the service, but it was disjointed, not relaxing and the therapist only had two modes — painful elbow poking or barely touching fingertips. Truly the strangest and least pleasant spa experience I’ve had in a decade. And not just for me but for my sister as well, who had a different massage therapist. Stay away from the Conq Monde spa here. I stayed at two IHG properties to bookend my recent river cruise and this one blew the other out of the water all around. I would stay here again (as long as I was put into a room with reliable WiFi) which is saying a lot given that I visit many higher end properties around the world.