Four Seasons Hotel, Madrid

The hotel seemed new, everything about the room was perfect, very well designed, a great walk in closet where you can open your suitcase without it falling on the floor which is very rare and plenty of space. Great service. Lovely breakfast, a buffet and menu.

great hotel, beautiful architecture, the room was very large and functional, huge bathroom, very clean, fantastic pool and saunas, .... top quality service ... very good breakfast ... big thanks for the hospitality to Giovani .........

This review is for the top floor restaurant. The food was exceptional and the room very beautiful. the problem was that the staff (which is plentiful) didn't seem to know how to manage the place. It was a bit chaotic (elegantly so, as it is the Four Seasons) but simply not up to the standard that the hotel is known for. Perhaps a bad day, but we paid top dollar for average service. The food was Five Star, no question.

A very nice hotel with a good location, but a few quibbles would probably make me try elsewhere next time I visit Madrid. In particular my room (207) I thought was not that great for the price (and had the classic over-engineered light system that you can never seem to get to do exactly what you want), and the food at both Dani and Isa was pretty hit and miss. Not bad by any means, but I’d be very surprised if there’s not some cool boutique hotel in Madrid which isn’t just as nice (or better) for half the price.

I have stayed at the Four Seasons worldwide when I travel so I was looking forward to having a drink before dinner at the hotel´s lobby bar. We were dressed formally because we were going to a birthday celebration afterwards. When we arrived, we were warmly greeted by the doorman and staff. We arrived at the lobby bar which is open in the middle of the public lobby. It was mostly empty but we waited for the hostess to arrive after five minutes of waiting. We were asked if we had a reservation which we did not (it is obviously not the most sought after place in Madrid) and if we were guests of the hotel. We explained that we came for a cocktail since we had an event to go to after. We were told by the hostess that the lobby bar was fully booked (which almost made me laugh) since it was 19:30 and mostly empty. So we asked if we could have a drink at the bar....not ideal but we were trying to be accommodating. Again, we were told that the bar was also fully booked. What made this offensive is that the hostess was likely told by the management to keep the lobby only for hotel guests but since it was mostly empty this made no sense whatsoever and certainly not the standard of the Four Seasons as a luxury experience. So we took out business to the Ritz which was both welcoming and elegant. As a visitor to Madrid from Paris, I would have loved to have experienced the service at the Four Seasons because I travel to Madrid often and would have stayed at the Four Seasons. But if this was any reflection of the lack of service and entitlement, then I will happily go to the other luxury properties in Madrid. We passed by the Four Seasons later and it was even more empty than when we were there so I guess this ridiculous policy is doing a good job keeping revenue down.