Hesperia Madrid

The toilet has a very low flow and won't flush everything down. The soundproofing is poor; we can clearly hear the sound of running water coming from the ceiling.

The location is conveniently adjacent to a charming neighborhood and thus, not as crowded as elsewhere. The interior is as American as it gets in Madrid with its modern, well-appointed rooms. The same can be said of the pricing - good luck on that request for a late checkout. (But, what’s with that dirty, blue lobby rug?) Thankfully, the staff are superb.

We booked the guaranteed connecting family suite which was a King room connected to a room with 2 twin beds. The King room was massive with multiple windows, a dining table for 4 and a living room area with a sofa and chair. The twin room was tiny but worked well for my two teenagers and they could hang in our room during the day if they wanted more space. I would highly recommend this hotel if you are looking for space at a nice hotel.

The Hyatt Hesperia is one of the best secrets and value in Madrid. I will stay there again every Christmas Holiday. The improvements that are coming soon will make our stay even better. Congratulations!

The biggest impression about staying at the Hesperia was the attentiveness, professionalism, and helpfulness of all the hotel staff. From the doorman, to the receptionists, the concierges, and the breakfast staff, they made our family feel welcome and special at every interaction we had during our two week stay. The rooms were modern, spacious and nicely appointed. They were all near each other. Anything additional we needed we received promptly (pillows, mattress toppers, ice). The location was perfect with metro and bus service literally steps away. One of our rooms had a great view of Castellana. The gym had a good set of exercise equipment, but no exercise pads. Amenities in the room were of high quality with plenty of towels and bathrobes.