Hesperia Madrid

Lovely rooms, central location and the staff is so friendly and helpful. Cristina at guest services is a star! She helped me with so many recommendations and reservations making my stay truly memorable.

The hotel truly stands out for its excellent service. The staff is attentive, friendly, and always willing to help—this is definitely the hotel’s strongest point. That said, the rooms are small and quite dark, and many of them do not have a desk, which makes working from the room difficult. We were traveling for business, and some of our colleagues did not have a desk at all. Those of us who did found the rooms very small and poorly lit, making them uncomfortable for working. During our stay, the internet connection was very intermittent, which added to the challenges of working remotely. As for the food, it is average and not particularly impressive. The breakfast is limited and repetitive, especially if you are staying for an extended period of time. Overall, the hotel offers outstanding service, but there is clear room for improvement in terms of room functionality, lighting, internet reliability, and food options—especially for business travelers.

If you are looking to host a successful business event, the team at Hyatt Regency Hesperia Madrid can help you achieve your goals.

Amazing guest experience. Thanks a lot to Christina for her valuable recommendations for restaurants, attractions and shopping.

The Hyatt Regency was a superb location to the tourist sites, especially the museums and tourist areas, taxis were abundantly available at all times, morning to night, with the taxi area right outside of the hotel. The breakfast selection is superb, the interiors very clean and well decorated, the staff were very helpful. The room was clean and spacious, the shower was amazing. I didn't use the television. We had a great time, the hotel is in a quiet location and going to the shops only takes about 10-15 minutes by taxi.