Hesperia Madrid

Great customer service/experience and enjoyable accommodations. I would definitely stay here again. Manager Norreddine and waiter Mohammed made my stay even better: thank you! For me the hotel was quiet for sleeping and easy to explore the sights nearby.

I was in the hotel in January 2025, super well located, friendly reception, Natalia from breakfast helpful and efficient, super fast! Eric from the bar super friendly, maintenance agile resolutive and friendly, only point was the cleaning, one day we noticed hair on the floor of the shower, as if it hadn't been cleaned, we informed reception when we arrived bathroom was super clean but the room.... ...they seemed to have sorted out what they were going to clean...the beds were tidy but they didn't even clean the rubbish bin in the room.Despite this, I would come back because there were more positives than negatives! The jamon served every day for breakfast is magnificent!

The Hyatt's location is a little out of the way - but it is very good for public transit, both subways and buses. There's not that much to do in the immediate neighborhood, but it was easy to get around Madrid using the hotel as our base. We had a room on a high floor. It faced a lightwell, and was dark most of the time. The walls of the lightwell were filthy with what looked to be bird droppings. It looked like it hadn't been cleaned for months if not years. That was our view for the several nights we stayed there. The room was way too hot, and uncomfortable for sleep. October in Madrid is warm, and the air conditioning were disabled. We did not find this to be the case in other places in Spain where we stayed, which still had A/C on in late October and early November. The staff brought us a fan and some blankets instead of the heavy duvets that were in the room, and that did help. The front desk staff when we checked in on a weekend was wonderful - warm and helpful. Can't say the same for the staff during weekdays - they were not friendly at all, sort of curt. At 36 euros per person, the breakfast buffet was overpriced and just OK. We went once and avoided it after that. There are several bakeries and coffee shops in the neighborhood where you can get a more reasonable breakfast. Although the hotel is branded as a Hyatt Regency, it did not meet the standards I'm used to from Hyatt Regency hotels in the US. It might be OK as a business hotel if you had meetings in the immediate neighborhood and a room facing the street, but otherwise, I'd pass.

I had a fantastic dinner on New Year's Eve, an experience that exceeded all expectations. The seven-course menu was exquisite, with each dish thoughtfully prepared and beautifully presented. The wine pairing elevated the meal even further, perfectly complementing every bite. Despite a brief disturbance caused by a disruptive guest, the maître d’s handled the situation with professionalism and grace, ensuring that everyone remained comfortable and could continue enjoying the evening. Their attentiveness and service were truly commendable. From the impeccable food to the outstanding drinks and top-tier service, this was an unforgettable dining experience. I highly recommend it and look forward to returning!

A hidden gem in the middle of Madrid! The overall service was impeccable, the food outstanding and everything is either walking distance of all major sites and the Golden Mile or a short and inexpensive taxi ride away. We will be back again next year.