Hesperia Madrid

This hotel is more than just a hotel because the staff are so very friendly and helpful It is situated on the main dual carriageway into Madrid and has a Metro station within a few yards - we enjoyed walking to the Salamanca area which is lovely and only a 10 min walk - it has coffee and pastry shops - restaurants and every shop you can imagine with lots of Designer Brands Returning to the hotel the rooms are very well appointed with very comfortable beds and everything is very clean with a very good housekeeping team Breakfast is excellent in a lovely open plan restaurant where the staff are quietly always there and they looked after us very well and the food was excellent It also has a very nice modern club lounge which is open all day and at about 2.00pm serves sandwiches In the evening there is Wine and Canapés which are very nice and it is done in such a way that there is something for everyone and enough for a small meal and the wine is very good - things are replenished frequently ant it opens at 7.00pm to 9.00pm and while we were there - there are plenty of places to sit As for staff - Guest Relations has a wonderful team who are so very knowledgeable and helpful - here Constanza was our main contact and she was very helpful before we even arrived - also Marina who was amazing and Olalla who was simply charming - these 3 made our stay very special At breakfast Javiar was excellent and tried always to give us our same table - we were served by Olivia who could not do enough to make sure all went well Marta on Reception was also very helpful as were the 2 Doormen who always greeted us with a smile In summary this is a great place to stay if you want to see Madrid with wonderful staff

Honestly my stay began with a sour note that had nothing to do with the hotel but it also meant that I arrived much much later than I had expected. I did not get to see the neighborhood as planned and basically had a quick sleep, worked out briefly, a quick breakfast, and then back to airport. Like many European hotels, it is clear that the hotel used to be a classical building. They did a good job with the lobby and it was modern looking and I love the white color theme. However you have to walk down some steps and it was an annoyance when you have luggage and recent knee inquiry. The check in and check out was fine, and the staffs are friendly enough. There was a Regency Club but I arrived too late to enjoy it at all. I think there is an evening cocktail hour but cannot confirm it. Breakfast was just pathetic and even worse than your typical continental breakfast. I regretted even bothering with it. If you want a full hot breakfast, you need to pay for it or at least get a member rate with breakfast. The room itself is okay. I was upgraded to a suite. It was not the most spacious suite ever but comfortable enough. A free bottle of wine and some nuts were available when I entered the room. The bed was comfortable and everything was okay. The gym was located in an old glasshouse, which required walking up some stairs and walking outside. The equipments were outdated and I was not impressed. I am really not sure if I will seek this particular Hyatt out in the future, if I need to visit the hotel. The brief overnight is fine, but I will possibly try out other Hyatt properties if I need to be in Madrid again.

The staff and rooms were exceptional. We were happy to be away from the tourist hustle and bustle. Very convenient with both metros buses and trains only steps away from the hotel. Exceptionally accommodating for my two children (2 and 8 months).

Stayed here the second time as globalist. Location is pretty good, bus stops and subway station are right outside the hotel. Staff are were all so friendly and went above and beyond to make our stay comfortable. We absolutely love this hotel.

Great customer service/experience and enjoyable accommodations. I would definitely stay here again. Manager Norreddine and waiter Mohammed made my stay even better: thank you! For me the hotel was quiet for sleeping and easy to explore the sights nearby.