Hesperia Madrid

Location is great, right next to a metro stop. Easy to get a taxi too. Staff was very friendly and helpful. Nice shower set up. Rooms were quiet.

Very nice hotel in a quieter part of town, very close to the subway and busses so it’s easy to get to anywhere in the city. Used the concierge service several times. Helpful and knowledgeable giving helpful hints and suggestions on how to make our vist in Madrid more enjoyable. Wonderful breakfast buffet, well kept hotel with a helpful and friendly staff! Everyone spoke English and there were never any communication problems. Would definitely stay again!

We chose to stay here due to its short walk to the incredible Sala de Despiece restaurant and the lovely Chamberi neighbourhood. Check in staff were friendly and efficient, and the lobby area was clean, bright and smartly decorated. Our room was the cheapest available but a good size with a large bathroom. The shower pressure was excellent and, at 6'5" tall, I could fit comfortably under the shower head. The mattress is a little on the firm side but not too so hard as to be uncomfortable. We enjoyed the buffet breakfast where the was an excellent choice. Would definitely stay here again and wouldn't hesitate to recommend to friends or family...

Lovely rooms, central location and the staff is so friendly and helpful. Cristina at guest services is a star! She helped me with so many recommendations and reservations making my stay truly memorable.

The hotel truly stands out for its excellent service. The staff is attentive, friendly, and always willing to help—this is definitely the hotel’s strongest point. That said, the rooms are small and quite dark, and many of them do not have a desk, which makes working from the room difficult. We were traveling for business, and some of our colleagues did not have a desk at all. Those of us who did found the rooms very small and poorly lit, making them uncomfortable for working. During our stay, the internet connection was very intermittent, which added to the challenges of working remotely. As for the food, it is average and not particularly impressive. The breakfast is limited and repetitive, especially if you are staying for an extended period of time. Overall, the hotel offers outstanding service, but there is clear room for improvement in terms of room functionality, lighting, internet reliability, and food options—especially for business travelers.