Hesperia Madrid

As expected, the facility was clean, modern and comfortable. However the best was the superb concierge service from Manuela Bilbao and her crew. Unlike many hotels, when asked for restaurant recommendations, she did not push the hotel dining, but instead recommended two excellent tapas bars within walking distance. Upon arriving at the first, we were asked if we were from the hotel and given complimentary Cavas, as Manuela had called ahead for us. She was also most helpful obtaining museum tickets so we could avoid the long lines. One of the other concierge hosts (name forgotten) actually left the hotel and walked with us to the nearby Metro to clarify an issue with a pass we had purchased. As for location, on previous visits we had stayed near the Prado and were reluctant to stay at the Hesperia, however the tram and the Metro stations are steps away, and a 15 minute ride delivers you to the three main museums. Also, the hotel is in an upscale residential neighborhood, quiet and safe at night.

I was very happy with the stay. The staff were professional, the standard of service is high. Hotel is in a good shape in terms of up keep. Breakfast buffer is generous, I had dates, jamon ibercio, pan con tomate and tortilla de patatas almost every day.

Stayed at the Hyatt Hesparia in Madrid for 4 nights. Lovely hotel in nice part of town. Was there for business conference which was held at the hotel. The breakfast buffet is excellent and highly recommended. I did not have lunch or dinner at the hotel. There is a lovely Indian restaurant across the road which I enjoyed. The room is clean with both coffee maker and electric kettle available. Minibar is well stocked. Would I stay here again? Absolutely. Staff at front desk lovely. Staff at breakfast seemed too stressed and did not have much time for the customers.

If you're a World of Hyatt member, especially an elevated level, don't expect to get a decent room if you pay with points. We got the worst room in the hotel, #101. Tiny, no drawers, no view, no natural light, barely any artificial light, just a small dark room. Other than that, housekeeping was consistent, room was clean, Marina at guest services was EXCELLENT - the best part of our stay, super nice and very helpful. She was also the only person who made any acknowledgement of my wife's birthday. If you're a member, especially if you're booking with points, don't expect much more than a bed and a shower.

The rooms donot have a proper working desk, they want you to upgrade to get a work desk which is bizzare. For a business person that's unacceptable. The shower drains were slow moving . The hotel is very central and looks very nice. Enjoyed the breakfast and staff were very nice.