Hesperia Madrid

Great hotel in nice areq. Staff super friendly. Close to Puerta de Alcalâ. this is not the type of hotel where you walk out and get straight to the attractions. That is a good part because it is not as crowded as others that are closer to Palacio Real. Great for families they have sweets with two rooms with a lot of space.

Beautiful room. Beautiful hotel. Warm welcome on arrival from all staff and they made a fuss of us knowing it was our first anniversary. We will definitely return. Thank you Hyatt.

Given the seemingly out of the way location, a brief stay at the Hesperia Madrid was a ready success. Expertly designed rooms hit all the marks: Elegant hardwood floors, windows in both the main room and bathroom that open, excellent bedding and pillows, thoughtful design around lighting. The Gregorio Maranon metro stop around the corner made for rapid connections in the center, and a Carrefour Express around the corner ensures access to any food items for those who want to take care of their own breakfasts.

I was visiting Madrid with my daughter and I was using free nights for a couple of the nights. I am not quite sure how to rate or how I even still feel about the hotel. It is one of the few major hotels in a major European city that is still a category 4 and so can be used for the Hyatt free night awards- and so felt lucky to be able to do that. The people working are generally friendly (but my reaction was that all Spanish people were and so not maybe uniquely so?) I am trying to figure out how I feel about it and what my reaction is to it and whether my annoyance at check-in is coloring my vision of the hotel or not as well. First, Madrid is amazing. I liked the city even better than I thought I would and want to put that out there first. Great energy, cheap delicious food, amazing feel to the whole place. Great museums and squares and fountains and views and palaces. Just fantastic. I would do anything that allowed me to go and if this hotel with the free night awards is part of that, then it would be worth it. I think one of the main issues with the hotel is that it's just too far away from the main sites/downtown area if you are a tourist. We love to walk (we both have fitbits) and made the hike downtown several times but if we didn't Uber we would have had much less time to do the things we wanted to do. Ubers are very cheap and so that helped. But otherwise, you are in a sleepy kinda business-y boring part of town. You don't get any of the energy or the benefits of this amazing city by staying at this hotel and just have to actively stay away from the hotel to take advantage of the city. It's an ok place to sleep though. On that note, we had club access because of a club award through Hyatt. It was nice but not like amazingly so. I think one of Madrid's main benefits is that there is an amazing plethora of cheap delicious places to eat and to the extent that this keeps you at the hotel (hang out in the club instead of any place else in Madrid), you are missing something. The food was overwhelmingly ok and was pretty much repeated every day I was there. The hot breakfasts were beans, broccoli, and sausages in the little white pots in the attached phot. I mostly avoided those and I had yogurt, fruit and granola every day. The cappucino maker was nice. If I was a globalist (I'm not) I would do the breakfast in the restaurant and skip the lounge and then eat elsewhere through the day and spring for a couple extra coffees and snacks. As noted, my main annoyance was at check-in. Basically I really wanted to check in early after a trans-atlantic flight and they didn't make that happen. I think they didn't know what an Explorist (I'm not sure I do either) but in any case, there were awkward upsell attempts to rooms I didn't want and that I should have been able to get anyway and no seeming understanding that multiple requests had been put in for the early check in. I realize that check-in on a space-available but my reaction was not that there wasn't a room available because they found one for me at the actual check in time at 3 when my original room still wasn't ready but that they didn't know/care/do anything to get me in the room at the right time until a manager began handling it at 3. So after an unnecessarily exhausting day they put me in an only ok room (see attached picture of the view of the ugly rooftop/courtyard) but claimed it was a huge favor/upgrade. I don't know- but most hotels try to get you checked in early and I didn't feel like this one did and then the way they handled it annoyed me and so I was then annoyed throughout the trip- so maybe coloring my view of it quite a bit and am being unnecessarily grumpy about it. Just didn't sit right Overall I am not sure who the hotel is for. I think they are trying for a luxury vibe (they have a 2-starred Michelin restaurant attached) and they advertise that you can rent a Porsche but those felt like unique add-ons to a business-type hotel that isn't centrally located. So didn't quite get the identity and there was nothing that I was left with that made me want to recommend it.

Amazing stay! I spent 5 nights at the Hyatt Regency Hesperia Madrid in June 2025. It was one of the best hotel stays I've ever had. The staff in the hotel is super friendly and helpful. The breakfast options are amazing. The room was big and very comfortable. Great shower, very comfortable bed. The location is also very good with the Castellana right next to the hotel and various restaurants around. The only negative that I could think of is that there isn't a swimming pool in the hotel.