Hotel Hospes Puerta de Alcala

This hotel was a perfect home for our Madrid visit. Centrally located - easy to walk everywhere. Arriving at 10a from the USA they had our rooms ready which makes all the world of difference when you need a shower before a day of jet lagged touring. Comfortable rooms. Great Shower. The included breakfast is terrific and they will make tasty eggs and delicious espressos. The staff were extraordinarily kind and responsive. My ONLY criticism is that the restaurant that they recommended for dinner on our first night was a bit of a tourist trap: by far our most expensive meal in Spain and way too salty without the tasty flavors of other meals we enjoyed was at Cadaques.

After a long day and late night arrival we appreciated the pleasant welcoming reception by the hotel staff. They have a complimentary welcome drink of water and champagne. The location is ideal for walking around to museums, restaurants and public transit. As a Marriott “Autograph” hotel, the historic architecture makes this place charming with interesting spaces. Given our titanium elite status we had hoped for a room with a view. Instead we got a courtesy bottle of champagne. Our room was clean with a well stocked mini-bar, and Nespresso coffee maker. There was a large bathtub that seemed to be an awkward addition as it made for a tight fit accessing the toilet room doors. The rain head shower was terrific as were the quality of shampoo and toiletries. The breakfast buffet is a bit pricey with all the usual dishes and accoutrements. Breads, cheeses, meats, fruit and cereals fill the buffet bar with egg dishes ready to order. While it was available onsite we didn’t partake in the spa. They offered various massages and facial treatments. This is the place to come if you want to be centrally located and in walking distance of the tourist attractions.

Everything about Hospes Puerta de Alcala is first class. The entire front desk staff is happy and helpful (Raquel, Juan, Fernando, Miquel, I hope I Didn't miss anyone!). Our room was beautiful and comfortable. A bottle of Cava was waiting for us in our room, and then a bottle of complimentary wine the next day! Room service (Guillermo) was quick and courteous. Breakfast was expansive and all you could ask for. The pool was a bit hidden but a delightful experience. Good location. Excellent hotel stay!

Front desk very professional, helpful & friendly (Ilia, Rachel & others). Location is unbelievable. Housekeeping was good & helpful. Room was big, clean & comfortable. “Hospes” is a nice hotel group. Have stayed in several of their hotels Porto, Alicante & Madrid & felt like at home, Thanks

My husband and I had a wonderful time at Hospes Puerta de Alcalá during out stay in Madrid. The staff couldn't have been more helpful or welcoming! They took note of my note of our specific preferences and ensured they were accommodated during our stay. They also helped with dinner reservations in the weeks leading up to the trip. The hotel room was beautiful. We walked to many of the city's attractions directly from the hotel and also loved its proximity to Parque de El Retiro.