Hotel Villa Real

Excellent hotel, excellent service, decent location, great ambiance. Only observation, the room has 2 levels with 3 steps that could be dangerous walking in the dark to the bathroom. The lobby is classy and elegant, there is a museum next to the lobby that is worth to visit

This was my second stay at the Hotel Villa Real. Again I found the room very clean and comfortable, with special touches that other hotels didn't offer. Both times I've gotten rooms with views of the plaza, which is really nice in the morning and night. The receptionist and all the staff are very helpful and seem genuinely kind. Don't miss the museum of Greek and Roman artifacts that I somehow didn't notice on my first visit; it's also a lovely reading room. The hotel is perfectly located for the great museums, the wonderful Retiro Park, and tapas and restaurants. In four days we never took a taxi or bus.

The location is spectacular. The shower leaks from the shower screen, the coffee was not replaced and the furniture was tired. Not a 5 star hotel. The floor is on 2 levels and not suitable for someone with mobility issues. The restaurant is good and convenient.

I hesitate to give this hotel anything higher than a 3. The hotel has one of the best locations and central/walkable to most of the main highlights of Madrid and the front desk staff is incredible and very helpful. The great review stops here. The rooms are very dated, with all of the furniture and walls nicked, and not the best housekeeping. The noise from housekeeping started very early every morning and the breakfast was a buffet for 33 euros each and there was nothing exceptional about the food, however the wait staff was very attentive. Next time we will stay elsewhere.

Yes, European luxury in a great location as highlighted in other reviews, but with hazards: 1. the tiny elevators are up a flight of stairs from the lobby, 2. the sitting area in the good rooms are down 3 stairs, which are at the end of the bed. Very dangerous when getting out of bed, 3. the bathtub/shower is typical for Europe but a huge risk for slipping and falling. Some of the older folks in our group could not get in/out.