Mandarin Oriental Ritz, Madrid

I had very high expectations about this stay, and they were exceeded in every way. The service, the accommodations, the public spaces, and the food were all outstanding. Each employee we came in contact with, from the front desk to the doormen to the wait staff to the hotel manager made us feel valued and important. Even while there was a VIP delegation in-house during our stay, with high security, we were treated just as well as they were. On our last day there was a water leak in our room that necessitated our moving to another room. The manager and staff handled this quickly and efficiently and tried to make it up to us (which really wasn't necessary.) But their concern for our happiness was impressive. We shall return.

This is an absolutely glorious hotel. From the moment you enter the front door you are wowed with the elegance. A glittering contemporary chandelier hangs above the round foyer, and the glass enclosed rotunda lies beyond. Food is superb, the elegant bar off the lobby has an incredible collection of fine art. Bartenders are attentive as was every other hotel employee we encountered. Rooms are sumptuous and quiet, and the linens are top quality. The spa is top shelf as well with amazingly attentive staff. Don’t miss the pool with three enormous crystal chandeliers. And steps to the Prada. What else do you want?

An oasis of calm in the heart of activity. The design creates intimate spaces within grand areas, perfect for both socializing and finding quiet moments. The staff operates with remarkable efficiency while maintaining genuine friendliness. Room service is prompt, housekeeping is thorough but unobtrusive, and every interaction feels personalized without being overwhelming

I've experienced luxury before, but this place redefined the term for me. It wasn't just about high-end amenities or exclusive offerings; it was the genuine warmth and sincerity that permeated every interaction. The attention to detail was astounding, with every element thoughtfully designed to enhance the overall experience. I felt not just satiIf I could give this hotel six stars, I would! The attention to detail was mind-blowing - from the perfectly pressed linens toOFFICIALOFFICIA the meticulously curated local art adorning the walls. The concierge was a fountain of knowledge, guiding us to hidden gems we would have never discovered on our own. The rooftop bar offered craft cocktails that were works of art in themselves, complementesfied, but truly cared for.

Luxurious and one of my greatests stays. Much more than expected. The best treatment by staff members, very secure, finest in every way. On our next visit to Madrid we can say we will come here again as for all our needs was over the top. We thank all we met.