The Principal Madrid Hotel

My husband and I returned from the Principal today after a three night stay. We were greeted by Riki (or Rikko) who was full of knowledge, helpful and altogether a lovely person. Javier was the same in opposite shifts to Riki. Our room was nice, with good quality bedding, bathroom products and very clean. We rang room service quite a few times (iron and board, a European plug etc) and always the requests were dealt with immediately. I love turn down and this was a nightly thing. The cleaning staff and the lady who did turn down always did a good job. Breakfasts were great. The fruit was exceptional, as was the bread, and cold boards, meat etc., if you fancied a cooked breakfast, there was a menu with a good choice. The two Laura’s at breakfast looked after us well, as did all the staff, a credit to the Principal. We had one dinner in Atico which we mainly enjoyed and the service was very attentive. We wouldn’t hesitate to stay here when we next visit Madrid.

Right in the centre of the city, this small but perfectly-formed hotel was spotlessly clean with very high standards of housekeeping. Linen was excellent quality and the bed was enormous! Quality bathroom products were provided. The breakfast, served on the sixth floor, was outstanding with an excellent selection of fruits, cheeses and other fresh produce. Staff were courteous, multilingual and well-presented. The in-house restaurant was excellent, but rather hidden away from passing customers as the entrance to the hotel is off a side street and very discrete . Altogether, an experience to be savoured and the Principal and its staff certainly made our six night stay very comfortable and pleasurable. Highly recommended.

Amazing service. People at the front desk provided world class service. They even gave my son a Christmas gift during the holidays. It was such a touching moment. I would definitely recommend this hotel. The best rooms are the corner suites.

We loved this hotel! It's beautiful, the staff is fantastic and very helpful and kind, the rooms are very nice, the beds comfy, the bathrooms warm, etc of course. We feel like we got a great deal on a large room with deck right in the middle of Madrid. We did not prepay for the breakfast but we should have - it's amazing and delicious, but you never know in advance. A large amount of goods at the buffet plus they make you end or such too order as well. 3 types of manchego and 6 different jamons. Fresh fruit that's actually ripe. Mmmm. Now you know, get the breakfast. We came in early January thinking it was the off season but it is not, it is a crowded city for the New Years to Epiphany period. People are everywhere

This boutique hotel is lovely- everything from its ideal central location in the City of Madrid, making ventures to most points of interest walkable, to the cleanliness and warmth of the well-appointed rooms to the impeccable service and hospitality of staff, this hotel is special.. The overall ambiance is charming and elegant. Buffet breakfasts each morning were beautifully presented with plentiful offerings representing both local Iberian and more common food fare. Nearby, the adjacent bar area, where we were so fortunate to have joined many other guests on New Year’s Eve, is where we all gathered to count down the minutes to midnight that were telecast to us from nearby Puerta Del Sol. That experience was nothing short of excitement and camaraderie, as we blessed the grapes before midnight, as Spanish tradition dictates. Such fun! Special mention must be made to our very wonderful concierge, Carlos Cortez, who worked tirelessly with us to plan our visit weeks before our arrival and then helped us along while we were there. Carlos, we will miss your elegant and quiet disposition, your knowledge, your patience and most of all, your beautiful smile!. Gracias! We plan to revisit the City of Madrid and Hotel Principal in the very near future. Thank you to all at this lovely hotel who have helped us to create such great memories. We will be back!