Thompson Madrid

The hotel was great, unbelievable location, close to touristic destinations and shopping malls. The hotel’s provides high quality food, it had beautiful decorations, the rooftop view was phenomenal and the staff was amazing. In particular, Julian went above and beyond during our stay. Thank you.

The hotel is well-situated and looks very nice at first glance. The lobby bar is pretty and the location is decent. However - this simply is not a five star hotel. This would probably pass the smell test for a 4-star boutique, but nothing more. The Thompson Madrid is a clumsy, borderline amateur take on luxury. Breakfast: There's 175 rooms in this hotel, and the breakfast space has room for approximately 15 tables. They squish additional tables in to try to seat more people, but it becomes terribly cramped. There's an island in the middle with a few Nespresso machines and there's an attendant manning them to make coffee for everyone, which feels and looks...like something in a 3-star hotel lobby? When we were finally seated our first morning, it took us 30 minutes (not exaggerating) to get our *coffee*. Not even our breakfast. The service here is terrible. Gym: There's a gym attendant // trainer who entered the gym promptly after I started working out (it was just two of us - no other guests present). He was hovering the whole time I was there. At one point, he interrupted my work-out to tell me that I was doing an exercise wrong. I was shocked by this! The entire experience was weird and made it feel like I was being watched. Room: You'll need to bring earplugs if you want to sleep. The hotel is situated on a plaza that's under construction for another year. At night, the restaurants below are very loud and you can hear it through the windows. The bathroom is fine, though the door to the toilet turns fully inward and only partially outward (poor hinge design). Overall, every encounter I had with the hotel staff made it feel like there's been very little training, if any. The hotel feels disorganized. My parents had hotel staff knock on their door three times the first evening with random papers, then they walked away each time confused (it wasn't turndown service). I called from my room to the restaurant to ask about the Christmas brunch, and the waiter on the phone was a bit rude and almost sounded confused. Check-in took us around 10 minutes. I was disappointed by my stay at the Thompson. If my expectations were set on a 3 or a 4 star experience, I'd be annoyed but wouldn't make a fuss. But if you want to stay somewhere nice that actually feels nice, stay elsewhere.

I contacted the team ahead of time to help me decorate the room for my proposal. The team did a fantastic job. Right from the get go, Yaiza and Beatriz and Camilla were super helpful with emailing all the details and communicating. Mario and Ventura did an incredible job with setting up the relaxation activities and the room with flowers. It truly felt like a team effort and I really appreciated how kind and compassionate everyone was during the process. It truly felt like I had a team of friends to support me! Would highly recommend the terrace suite for any special occasion!

Our stay at the Thompson Madrid was exceptional. This beautiful lifestyle hotel, located in the heart of Madrid, seamlessly blends elegant design with modern amenities. We stayed in a Junior Suite that was both spacious and stylish, featuring a contemporary design with a comfortable living room and a lovely bathroom. The attention to detail in the room’s decor truly made the difference. The breakfast was unique and refreshing, offering a variety of delicious options we really enjoyed. The staff were incredibly kind and attentive. With stunning rooftop views and excellent amenities, the Thompson Madrid exceeded our expectations. We can’t wait to return and highly recommend it for a luxurious stay in the city.

Great hotel in a great location. Priced well. The hotel is very clean and nice. All the details are taken care off very well making it a great choice. The nets review I can give is that I will definitely go back to the Thompson the next time I go to Madrid. The food was also very good.