Urso Hotel & Spa, Madrid

Our stay at the Urso was marvelous. My wife and I arrived very late our first day and feared that we would be unable to find dinner, but Mustafa, one of their servers, quickly helped us receive a fantastic meal. His professional and caring service prepared us for what was to come as everyone we met went above and beyond to make our stay memorable. Luciano, the concierge, helped us get a great room upgrade (We are Hilton diamond members), Miguel and Luis helped us throughout the stay, and then arranged a fantastic breakfast picnic to take to the airport since we had to leave before the hotel breakfast opened. Be sure to enjoy breakfast in the conservatory; the ambiance is gorgeous, and the food is incredible. Their Eggs Benedict is the best I have had. Finally, we had dinner at Casa Felisa, the hotel restaurant, and it was the best of our time in Madrid, beating the two-Michelin-restaurants we visited earlier in the week. If you go, be sure to try their Iberico Ham appetizer and their aged tenderloin. All in all, the best way to sum up the stay is that a lot of hotels have spas, some have really nice spas, but the Urso manages to make the entire experience from the lobby, to the restaurants, to the rooms, as relaxing as their well-appointed spa. 10/10.

This is clearly not 5 star. The room we booked with a park view actually had a view of a brick wall. The shower was not fully operational, flooded out the bathroom, TV not working and neither did the heating properly. One staff member Marcus was particularly disinterested and unhelpful; purporting to be the owner of the hotel 🤣 I wish I had read the other reviews before booking as many are negative. AVOID

Do not go here if you are booking because it has a spa. The spa is very small and you have to reserve a place - when I arrived they had no availability for the day. They also charge you an extra €35 to use the spa. The rooms are also dated - there’s much better 5 star hotels In Madrid

This hotel is wonderful! The details - Perfect location - within walking distance of so much in Madrid. Close enough to the business of the city, but in an area that was relatively quiet. The room was well appointed and clean. The bed was amazingly comfortable - we had a great night's sleep each night. The bathroom - large, soft towels, high quality amenities and plenty of space. Dining - the food was delicious. We were happy with everything g we tried. The best part of the hotel - the staff is amazing. Every person we interacted with was incredibly kind and helpful. It was my birthday during our stay and the staff went out of their way to wish me a happy birthday plus sent flowers to my room! We were sad our stay had to end and we will definitely be back!

My sister stayed in November and was amazed by a blonde woman pianist who played in the lobby bar. Irina told me her name was. My husband and I watched some of her videos and loved her. We are great music lovers, especially piano. I had never seen the piano played with so much talent...it was perfect while having a cocktail. So I decided that when I came to Madrid I would go to see her play. My surprise is that she is no longer in there!!!. Since I came to see her specifically, I asked for her and was told me that the hotel dispensed with her services. She was kick off !!! I couldnt believe it !!! A real shame that hotel URSO that calls itself luxury dispenses with a talent and beauty!! that I have not seen in any other hotel ever !. For me, these details count as much for the customer as the kindness of their employees. So I settled for listening to the man who was playing that evening. Without disparaging his work, it seemed to me like a musical thread, flat, lifeless. (By the way, piano needs to be retunnned arround !! ) The girl undoubtedly awakened your soul and other feelings. Her way of playing left anyone speechless. A hotel of this category must have managers who know how to make music high valuable, touch of distinction from others hotel with piano as well, as they surround themselves with best chefs in the restaurant, for example. Every single detail counts if want to be called "small luxury hotel". For us , it's not. I hope she comes back.