Urso Hotel & Spa, Madrid

My sister stayed in November and was amazed by a blonde woman pianist who played in the lobby bar. Irina told me her name was. My husband and I watched some of her videos and loved her. We are great music lovers, especially piano. I had never seen the piano played with so much talent...it was perfect while having a cocktail. So I decided that when I came to Madrid I would go to see her play. My surprise is that she is no longer in there!!!. Since I came to see her specifically, I asked for her and was told me that the hotel dispensed with her services. She was kick off !!! I couldnt believe it !!! A real shame that hotel URSO that calls itself luxury dispenses with a talent and beauty!! that I have not seen in any other hotel ever !. For me, these details count as much for the customer as the kindness of their employees. So I settled for listening to the man who was playing that evening. Without disparaging his work, it seemed to me like a musical thread, flat, lifeless. (By the way, piano needs to be retunnned arround !! ) The girl undoubtedly awakened your soul and other feelings. Her way of playing left anyone speechless. A hotel of this category must have managers who know how to make music high valuable, touch of distinction from others hotel with piano as well, as they surround themselves with best chefs in the restaurant, for example. Every single detail counts if want to be called "small luxury hotel". For us , it's not. I hope she comes back.

The Urso is a beautiful hotel in a fashionable neighborhood in Madrid. Regrettably, we only stayed one night, our last night in Spain before heading home, and did not have the opportunity to visit the spa or otherwise fully appreciate what the hotel has to offer. The valet parking and check-in were seamless and friendly. Our room was spacious and comfortable. Even though it faced the front of the hotel and a busy street, the nighttime noise was very subdued. We were met with a nice fruit plate upon arrival. The public areas of the hotel — the lobby, the lobby bar and restaurant — are swank and seemed like popular gathering spaces. There is a lot of retail and plenty of restaurants in the immediate vicinity. We would certainly consider returning on a future trip to Madrid.

Your Thanksgiving Day dinner at 8 p.m. 28th Nov..We had to wait 45 mins. For soup& another 45 mins. For the Turkey dinner.The Turkey was 90% dark meat 10% white breast meat.The girl came with 3 little cups& gave my wife tablespoon of each. The mashed potatoes & sweet potatoes were the consistency of soup.I said I am Man & I need more food than one tablespoons. The potatoes were instant with too much water. The rhubarb cake turned out to be a gramcracker with cream on top.I asked for cranberry sauce & we each got 3 berries.I asked for a dry white wine instead of Chardonnay & the girl said "I'll have to go in the basement for that.we waited 30 mins. For her to show up with the wine.The only good thing about this 5 Star Hotel was the coffee.We had to pay in advance so now I know why. 90 Euros a piece for the most disgusting food I have ever eaten .I told the Staff how bad the food was& they just laughed!! I called the next day & Sondra said "Why didn't you ask for more ?We were served on flat dishes you can put just so much soupy food before it goes over the sides.We were humored by Sondra one of the Managers. Burger King makes better food than Hotel URSO Madrid They didn't even have stuffing which is the best part of a Thanksgiving Day Dinner Stephen & Isabel Donohue

Wow! The Urso staff was great: friendly, efficient and kind. We were able to check in early with a room upgrade that we were happy to have. The bed was the best we have had while traveling. The DeLonghi Nespresso machine in the room was a nice touch also. Finally, the breakfast was excellent. I would recommend this hotel to anyone.

I haven't written a review in ages, but I think this hotel truly deserves one. I've rarely encountered a nicer staff, from the reception desk to the bellhops, the breakfast servers, and the housekeeping team. Everyone was extraordinarily kind. We arrived late to our room and found a personalised welcome card from the General Manager, along with fresh fruit—a lovely touch. The hotel is very well located, near a metro station and within walking distance of several important landmarks. The room was reasonably spacious, with very comfortable beds. The bathroom was quite large and well-stocked with amenities. I would definitely return.