Urso Hotel & Spa, Madrid

Wow! The Urso staff was great: friendly, efficient and kind. We were able to check in early with a room upgrade that we were happy to have. The bed was the best we have had while traveling. The DeLonghi Nespresso machine in the room was a nice touch also. Finally, the breakfast was excellent. I would recommend this hotel to anyone.

I haven't written a review in ages, but I think this hotel truly deserves one. I've rarely encountered a nicer staff, from the reception desk to the bellhops, the breakfast servers, and the housekeeping team. Everyone was extraordinarily kind. We arrived late to our room and found a personalised welcome card from the General Manager, along with fresh fruit—a lovely touch. The hotel is very well located, near a metro station and within walking distance of several important landmarks. The room was reasonably spacious, with very comfortable beds. The bathroom was quite large and well-stocked with amenities. I would definitely return.

Honestly I do not understand the reviews. I agreed to change last minute from my favorite hotel in madrid because of an offer and I am here regretting it. I have been in the lobby for one hour. They said they had no upgrade and when I said I would leave, magically they indeed had rooms. The room is quite small compared to some of the hotels I usually stay in in madrid. If you have luggage there is not much space at all And an hour in the lobby at 4.30 pm after a long day of travel, I would not recommend I hope the situation improved and I can revise this bit so far I would not come back

Very nice hotel, very well located. Rooms are spacious and clean. Hotel is quiet which is very appreciable nowadays not too noisy. Room service is rather fast and on time, food is OK, could be better. They made a mistake in my room, but it was corrected the very same day, thanks to the manager/sales director who solved the problem in a prompt and efficient manner.

The Urso Hotel and Spa is a rare experience in hotels - the staff is attentive, they anticipate your needs, they stay one step ahead, everything is elegant - the flowers, the rooms, the lobby, bar and restaurant. There is a calm sense of ease to the property. I recommend it without reservation and it will be my hotel of choice when returning to Madrid.