Urso Hotel & Spa, Madrid

The Urso is a beautiful hotel in a fashionable neighborhood in Madrid. Regrettably, we only stayed one night, our last night in Spain before heading home, and did not have the opportunity to visit the spa or otherwise fully appreciate what the hotel has to offer. The valet parking and check-in were seamless and friendly. Our room was spacious and comfortable. Even though it faced the front of the hotel and a busy street, the nighttime noise was very subdued. We were met with a nice fruit plate upon arrival. The public areas of the hotel — the lobby, the lobby bar and restaurant — are swank and seemed like popular gathering spaces. There is a lot of retail and plenty of restaurants in the immediate vicinity. We would certainly consider returning on a future trip to Madrid.

Your Thanksgiving Day dinner at 8 p.m. 28th Nov..We had to wait 45 mins. For soup& another 45 mins. For the Turkey dinner.The Turkey was 90% dark meat 10% white breast meat.The girl came with 3 little cups& gave my wife tablespoon of each. The mashed potatoes & sweet potatoes were the consistency of soup.I said I am Man & I need more food than one tablespoons. The potatoes were instant with too much water. The rhubarb cake turned out to be a gramcracker with cream on top.I asked for cranberry sauce & we each got 3 berries.I asked for a dry white wine instead of Chardonnay & the girl said "I'll have to go in the basement for that.we waited 30 mins. For her to show up with the wine.The only good thing about this 5 Star Hotel was the coffee.We had to pay in advance so now I know why. 90 Euros a piece for the most disgusting food I have ever eaten .I told the Staff how bad the food was& they just laughed!! I called the next day & Sondra said "Why didn't you ask for more ?We were served on flat dishes you can put just so much soupy food before it goes over the sides.We were humored by Sondra one of the Managers. Burger King makes better food than Hotel URSO Madrid They didn't even have stuffing which is the best part of a Thanksgiving Day Dinner Stephen & Isabel Donohue

Wow! The Urso staff was great: friendly, efficient and kind. We were able to check in early with a room upgrade that we were happy to have. The bed was the best we have had while traveling. The DeLonghi Nespresso machine in the room was a nice touch also. Finally, the breakfast was excellent. I would recommend this hotel to anyone.

I haven't written a review in ages, but I think this hotel truly deserves one. I've rarely encountered a nicer staff, from the reception desk to the bellhops, the breakfast servers, and the housekeeping team. Everyone was extraordinarily kind. We arrived late to our room and found a personalised welcome card from the General Manager, along with fresh fruit—a lovely touch. The hotel is very well located, near a metro station and within walking distance of several important landmarks. The room was reasonably spacious, with very comfortable beds. The bathroom was quite large and well-stocked with amenities. I would definitely return.

Honestly I do not understand the reviews. I agreed to change last minute from my favorite hotel in madrid because of an offer and I am here regretting it. I have been in the lobby for one hour. They said they had no upgrade and when I said I would leave, magically they indeed had rooms. The room is quite small compared to some of the hotels I usually stay in in madrid. If you have luggage there is not much space at all And an hour in the lobby at 4.30 pm after a long day of travel, I would not recommend I hope the situation improved and I can revise this bit so far I would not come back