Wellington Hotel

Worst “luxury” spa experience I ever had. We were told we needed ID (wasn’t told this when booking). Steam room was broken, when we flagged this to staff they said it would come on every 15 mins (we were there for 1hr 20 and it didn’t work). We flagged it a second time to staff and she said she would get a colleague and proceeded to disappear. A staff member shouted at us when we forgot a towel in the pool area. We were told we needed flip flops and four people entered while I was there not wearing flip flops. Overall a stressful experience in what should have been relaxing

Concierge can get tickets to Real Madrid or bill fights. Amazing breakfast Complete service and very clean. Location es centric to all restaurants and metro stop and bus stops are right in front. Guest relations always smiling. Worth it ! !

The hotel rooms and the public areas are very lovely. The bed linens and towels are top quality. The housekeeping staff are kindly and meticulous in their attention to the guests. However, the swimming pool area is mostly unattractive. One reason I say this is that it has too much shade in the afternoon and it was cold in mid-September. I suppose that can’t be helped. But the area surrounding the pool really needs upgrading. The approach is gravelly and blocked by some large projection and it has an awkward approach. Parts of the hotel, where there is construction should be blocked off from view. The breakfast does offer Laurent Perrier champagne at breakfast but the food itself is average. Quite disappointing for a venerable old five-star hotel. I speak from our experience in many Spanish hotels, including the Paradores. However, the staff, as everywhere in the hotel, are kind and attentive. I feel mixed in my review. This hotel is really lovely but overpriced if you include breakfast, which costs about 26€ each! If you want to experience a fine old hotel, go for it. However, find breakfast elsewhere. To sum up: beautiful hotel with attentive service but a disappointing breakfast. But we really enjoyed the stay and we loved the Barrio de Salamanca. Thank you.

This hotel was a disappointment. Price/value is bad and the service is mediocre. We had two very expensive suites and when we arrived all the tools of a repairman were still laying on the floor in one of the bathrooms. Half an hour later he came and finished his work. The carpets are shabby and a general refurbishment would be necessary. The staff is very friendly but when it comes to the middle management the helpfulness decreases immediately. After our check-out they didn't not even want to let us enter the VIP Lounge anymore. Most probably they were afraid that we could order a drink for free after having paid a small fortune for two rooms which were far below 5 star level. That was very stingy indeed. We will never come again.

This is a beautiful hotel, in an excellent location. The neighbourhood is quiet and not touristy, with restaurants, cafes, parks, and shops nearby. The rooms are spacious, clean, and nicely decorated, though the beds and pillows were not very comfortable. That’s not much of a problem though. I would stay here again and again!