Westin Palace Madrid

We recently stayed at the Westin Palace Madrid for 8 nights for a holiday to celebrate the New Year and el Día de Reyes Magos.  Our experience was wonderful from even before check-in until the moment we departed.  The hotel arranged for us a private transfer from Madrid airport to the hotel, which I would highly recommend as an efficient means to reach the hotel after a long flight.  The price was reasonable and we were able to charge it to the room.  Having someone waiting for us right after baggage claim was a huge sigh of relief.   As elite Bonvoy members, we were upgraded to a Palace Suite, which was large, newly renovated, comfortable, chic, and very well-appointed.  Our room was not ready when we arrived (as we arrived early in the morning on a red eye from the US), and we were happily offered a hospitality room to rest and recharge as we waited for our suite to be ready.  Some details of the room that we really appreciated were the Nespresso machine and the HDMI port in the bedroom that was connected to the television, allowing us to connect our tablet so we could stream our favorite shows, etc.  The bathroom had a separate tub and shower and dual sinks, which was great for getting ready each day.  The daily breakfast buffet was great--- too many options to sample everything even over the course of 8 days.  Everything that we had was delicious, but best of all was the Tortilla Espanola that we had made-to-order on our last morning—simply divine.  The food from room service was extremely fast (surprising to me!) and delicious.  The Club Sandwich was our favorite.   The hotel was completing the renovation of its public areas (transitioning from Westin to Luxury Collection) during our stay, which meant there was a temporary lobby opposite from the main entrance to the hotel.  This really did not negatively impact our stay at all, other than the minor inconvenience of having to take 2 elevators to reach the guest room floors.  The temporary lobby was quite impressive, and we were never aware of construction going on (e.g. no noise, dust, etc.).  The staff members we interacted with were all professional, polite, well-groomed and effective in communicating whether we were speaking in Spanish or English (our family speaks both).   The hotel’s location (almost on top of the Prado museum) was central to Gran Via, most of the main tourist sites, shopping districts, etc.  We used Cabify and Uber frequently to travel to/from the hotel and had no issues; I should note there was also always taxis waiting outside available on-demand.  Our only interaction with the concierge desk was to collect some Glovo deliveries and to borrow an umbrella on a rainy day—both interactions were pleasant and efficient.  We had a minor issue on our bill (we were charged for parking even though we did not have a car) and this was immediately rectified.  I really have nothing but wonderful things to say about this hotel and would highly recommend it to anyone visiting Madrid.  We will definitely be back.

I was concerned about the ongoing construction before I arrived, but my concern started to melt away with the warm greeting I received on arrival. The staff here is amazing from start to finish. From the valet, the front desk to the restaurant, the staff is on par with the very best hotels in the world. The rooms are gorgeous and remodeled. They ooze luxury and are full of small touches. We especially enjoyed the double sinks in the bathroom which is a little unusual in a large city European hotel. The location is excellent. It is easily walkable to some of the best places in the city. Tons of restaurants, bars and shops nearby. The construction means the lobby is closed and the restaurant is relocated, but aside from missing out on what I think is going to be an incredible lobby, we didn’t feel like we were missing out on anything. Everything has been conveniently relocated and it really works. A top notch hotel!

Had a great stay here as they upgraded me to the Neptuno Suite, which is so big it's literally bigger than my entire apartment. As you know, the hotel is undergoing major renovation so the walk to your room from the lobby is very long as if you're walking through Alice in Wonderland's labyrinth. To make matters worse, there are only 2 small elevators to serve the entire 417-key property. As it's a very busy season right now, the wait for the elevators can exceed 15 minutes during peak hours. The room is spectacular especially the Neptuno Suite. But if you want to stay here, better wait until March 2025 when finally the hotel is rebranded as a Luxury Collection property: Palace Hotel.

Beautiful hotel that is under construction. Room was renovated but walk to it was pretty long so maybe avoid it until construction is completed. We stayed in Deluxe king size bed room, bed was comfortable and it was super clean. Room was renovated (#452). It was a bit awkward since there was not much space to open suit cases. Otherwise, service with luggage/taxi was excellent. Breakfast was excellent with variety of food that pretty puts this hotel on my list with best breakfast so far. Location was great as well. The only reason for 4 is the construction.

Stayed here in early December for the Christmas markets and light displays. I was aware they the property was under major renovation prior to booking. The temporary lobby is functional. Once the crystal dome is complete, check in will be a different and more luxurious experience. Attempted to upgrade using suite nights and was little disappointed as a lifetime Titanium that it could not be accommodated. Nevertheless, the room we received was spacious, clean and newly refurbished. The decor is relaxing and blends old world with new. Especially liked the faux fireplace - how cool would it be to have an led screen that showed a "fire" screen saver. I appreciated the USB C outlets that mitigated the need for a converter. Bed and linens were great. We were on the 6th floor and be aware that the windows here are smaller than the other floors. No big deal, plenty of light and not many rooms at the property will have a breathtaking view due to surrounding buildings and topography. We "peeked" the top of Cibelle. Our commute to the room was not bad. Be aware that it may require two elevators due to construction re-routing. Breakfast was great - many options. Plenty of fresh fruit. Getting coffee refills was a bit of a challenge. Wait staff was very quick to arrive at seating and subsequently very adept at avoiding eye contact. Here again, there is a clear effort to provide a nice space during renovation. My one suggestion for improvement is the shower. Fixtures and pressure were good. Temp control on our unit seems to have been stripped and adjusting below scalding took some finesse. Not sure why the concept of a shower door is so challenging for European hotels. The shower was spacious, and so was the door opening with the result being a wet bathroom floor after every shower. Can't conserve towels if you have to use them to mop the floor each morning. Overall, would have given 4.5 if it was an option. They are clearly trying their best to mitigate the renovation disruption.