Westin Palace Madrid

Fabulous stay last week for one night on a stopover. We arrived in the early evening on a Monday. The hotel has presence. Everyone is professional and very nice. I had booked a Palace room at the AAA rate and got almost $300 off. We received a complimentary upgrade as a Gold to the Neptuno. Although smaller (344 vs. 377 square feet), it had the better view. I inquired about an upgrade to a suite and was offered a one bedroom suite facing the courtyard for 600 Euros so passed. The hotel is in a fantastic location. We were able to walk around at night. Lots of restaurants nearby. We mentioned it was around our anniversary date and came back later at night to find refreshments with a handwritten note. Renovations are done and it all looks spectacular. Lots of historic details with the new-hotel feel. Bed was comfortable and shower tiles are beautiful. Great toiletry products. Separate commode room. I was looking for a grand luxury hotel for my one night in Madrid and found it at the Palace. I just wish we had more than one night to spend here.

We stayed at the Palace hotel for 4 nights. The stay was brilliant. The hotel is newly renovated and it looks fabulous 😍. We had a very nice room with the view of the Neptune fountain. The design of the room was amazing, the colour and material combination is outstanding. I slept very well. The breakfast is the best, I ever had in a hotel. The quality of the food is excellent, the ham was cut freshly of the leg, the rose cava was very high quality, we spent every day 2,5 hours enjoying the food, the very attentive and friendly associates and the design of the restaurant. It has a huge glass dome above the bar and some tables. The restaurant recommendations from the concierge were very good. A brilliant short vacation and we will come again. I can only highly recommend to stay at this hotel.

Firstly special thanks to Gianmarco and Alejandro from Front Office, both were amazingly welcoming,friendly and knowledgable about their work. Gianmarco’s suggestions about the city and Alejandro’s assistance during our check-in was really great. Restaurant service during breakfast was awesome, room service was so good, the lady who brought our food was so helpful and nice! The room was spectacular, the housekeeping service was fantastic, everything was thought in advance! Thanks for such a great operation,it was a great pleasure to be able to stay in your lovely property congradulations to the management, must feel great to have such a great staff and great property!

Stayed here many time. The renovations are complete and the Palace reborn. Beautiful hotel in a great location. The only negative is breakfast. Long queue to get in and underwhelming food. There is no attempt to keep the hot buffet hot. My scrambled eggs and bacon were cold served on cold plates. It was a poor experience from start to finish. Staff were under pressure to cope. Maybe they should have a separate line for hotel guests as many people seemed to be non residents. It’s all new so hopefully management will iron out the problems. Despite this, we will definitely be back.

Stayed here for 2 nights due to a gift certificate. After reading the reviews, I knew my expectations would be low because of the renovations going on. I would say that the disruptions were manageable. However, I would wait till everything is finished to have a good honest review of the hotel. Overall the location is good...in the heart of Madrid. Room is nicely renovated. Hospitality, I would actually give the staff high marks. A phone call was made to me in the room letting me know that the breakfast had been moved to a different room for the next morning. That level of gesture is pretty rare to come by. Would stay here again when the renovations are complete.