The St. Regis Mardavall Mallorca Resort

We have stayed at this hotel many times and always had an enjoyable experience. This time not so much. I booked the same category room as always, deluxe ocean view and felt really cheated with the room we were allocated. Looking from the room all we could see was a large crane and building work. Had to go out on to the balcony to see any water . We were tucked away in the farthest corner . Not sure why as the hotel was not busy. I did mention to the front desk and didn’t get much response. Mentioned again at checkout , same person I complained to before and she never asked how our stay was and she couldn’t explain why we were allocated such a room!! Felt really cheated and disappointed. Must add that apart from this one person all of the staff were without fault. Photo attached to show our deluxe ocean view !!!

St. Regis Mardavall is a masterclass in understated elegance. From the moment I arrived, the service was impeccable—attentive yet discreet, creating an atmosphere of effortless luxury. The hotel perfectly balances Mediterranean charm with refined sophistication, offering a peaceful and indulgent retreat. The Lobby Bar provided a relaxed yet stylish setting to enjoy expertly crafted cocktails, while the Arabella Spa was a true highlight—an oasis of calm with exceptional treatments that left me feeling completely rejuvenated. Every detail was flawless. It’s not just a stay—it’s an experience. I’m already looking forward to returning.

The staff was excellent. Isabel that works at Terra was amazing. Isabel took great care of me when I visited the Terra restaurant. The Regis Mallorca was amazing. Everything is beyond me expectations. 5 stars to the staff especially Christina the butler and Isabel at restaurant Terra. Highly recommend this property. Don the bartender was amazing he was great.

We used concierge did book excursions. When we were picked up the driver didn’t know where he was going and got us to a tour at caves late so we missed tour and had to wait 1 1/2 hours for next one. limo then charged us an extra 200 dollars and hotel manager said basically it is our problem and there is nothing they will do. Hotel is beautiful don’t use concierge .

Don’t bother coming if you would like customer service. Horrible horrible horrible. Still waiting for a call from the manager that was requested and I’ll probably never get. Our children were treated poorly by the staff who told us it was an adult resort (then you shouldn’t allow families). Honestly this hotel ruined our entire vacation and was the thing we were looking forward to the most. Would never return. The worst customer service I have experienced anywhere in the world and we travel a lot. For the money - go somewhere else. Anywhere is better …