Aman New York

The Aman, in the gorgeous iconic Crown Bldg, decidedly deserves its status as the premier hotel in NYC. It's a veritable oasis in the hustle and bustle of midtown. From the minute you walk in, the front desk welcome and decor transport you into a haven of serenity, luxury, and good taste characteristic of all the Aman properties. Here, sleek contemporary chic has Japanese wabi sabi touches in an overall effect that soothes the senses. The restaurants are excellent, as is the rooftop outdoor bar. The spa was fabulous (one of the best massages ever), and the room was first class for comfort, amenities, and services. Loved the well-stocked complimentary mini-bar replete with mixed cocktails. All round this hotel is a class act and cut above its peers. Most of all, the staff are universally professional and solicitous; they truly go out of their way to provide top flight service. I highly recommend this hotel in every regard and look forward to coming back.

Honestly this is one of the worst hotels I’ve ever stayed in. Avoid at all costs. It’s not worth it, over priced and management are clueless . Whilst they spend a lot of effort responding here, it’s just to ask ppl to delete negative reviews. The whole process was a shambles from start to finish. Rooms not ready. Restaurant booking system a mess. Would not allow my friend in to visit for coffee despite asking them 3 times to let him up (eventually they did). Front desk team have a major attitude problem. Decor is ok / room size decent but for the money there are much better suite options in NYC. Marketing is world class but no amount of marketing can improve this product. It’s shambolic

As other reviewers have noted this is a typical dark Aman property with everyone dressed in black and looking achingly cool. The room was very large for NYC and was exquisite in design and appointments. Everything works perfectly at the touch of a button and you can't fault the room. Breakfast on the terrace in summer was excellent. The spa/pool is beautiful. Service is impeccable. Either you like the Aman thing or you don't - we loved it but can also say that we ultimately prefer the Four Seasons set up because its more cheerful and friendly and they have the amazing App concierge which is second to none. We chose the Aman this time because it was in a part of town near Central park that suited our plans better. We can highly recommend the Aman!

What a delightful surprise this place turned out to be! It's a hidden gem that offers a perfect blend of comfort and charm. The atmosphere was so inviting, I felt instantly at home. The staff were friendly without being overbearing, always available when needed. I particularly enjoyed the little extras that made my experience

Terrible customer service, from the moment you enter the hotel until you leave. This hotel should provide an elevated experience, however, all they do is, rip you off. The building is nice with fabulous decorations and great quality, service is very disappointing and unfair for the money you are charged.