The Peninsula Manila

My first time in the Philippines and this hotel made it wonderful. The staff was always willing to help, answering all my questions. The pool and koi ponds are relaxing. The beautiful items in the stores and the little bakery downstairs. The piano player added to the charm. My room was very nice, the cold water in the mini fridge was always perfect after a day of tours. As a solo traveller I highly recommend staying here. From the amazing breakfast buffet to the lovely rooms and the amazing staff. I always felt safe and comfortable here.

MY HUSBAND AND I CELEBRATED OUR WEDDING ANNIVERSARY AT THE MANILA PEN. CHOCOLATES AND FRUITS WERE GIVEN TO US. WE ENJOYED THE EARLY CHECK-IN AND THE LATE CHECK -OUT. AM GLAD THEY CAN CALL GRAB SERVICES. ALL STAFF ARE VERY ATTENTIVE. KUDOS TO THE MANAGER OF ESCOLTA AND HIS STAFF. ALSO INVITED MY IN-LAWS FOR A DINNER SINCE A BELOVED IN-LAW RECENTLY PASSED AWAY. WE WERE GIVEN A VIP TREATMENT. KUDOS TO MANILA PEN. WILL COME BACK AGAIN.

We paid our reservation since last April 2024. Upon check in this December, we were required to put credit card for incidental hold. Unfortunately, the hotel charged our stay and incidental on my credit card. We sent an email inquiring why they charged our stay in our credit card when in fact we prepaid our stay 8 months earlier. They ignored our email for more than a week, so we decided to make international calls. After 4 attempted international calls , someone answered and assuring that the double charged on our credit card will be refunded soon. It did not happen after weeks of waiting and still our email been ignored. We made international calls again , and were transferred from different people and different department because no one in the front desk was answering our calls. A person in accounting department kindly got our email and assured that someone will reply on our email. Faith Angeline , Front Desk Supervisor said they were sorry and we will be refunded 3 to 5 more weeks ???? ? And asked us to be patience. How many more weeks or months do you want us to wait to be refunded ???? And all you can say was apology and be patience???? Until when ?????? Why we need to suffer from your negligence and for how long ??? Alan F. , the Reservation Manager assured us that he will be monitoring this situation ???? I lost faith on you , in the first place it was difficult to reach out front desk people. Front desk people are very good in charging clients double without verifying if the reservation has been prepaid or not. You should train your people very well since your hotel is highly rated but not performing their job diligently specifically with money ….. Devastation and frustration are what we feel. At this very moment the charged on our card is NOT yet refunded due to your negligence. Front desk people can see if a reservation is prepaid or not. I know that for a fact because I was once a front desk representative and became a supervisor. We don’t ignore this case just like what you did. You are very incompetent in handling this case.

A wonderful, high-end hotel that is walking distance to the Ayala Mall. We stayed over the Xmas Day and the decorations in the foyer were beautiful. Very good breakfast buffet selection and attentive service by all the staff throughout the hotel.

The hotel and its services were superb during our stay at the Peninsula Manila, Philippines. However, when my wife's brand-new shoes got missing from our room, instead of the management to do a thorough investigation and hold whoever might be responsible, they protected their staff. There're cameras in the corridors and they must have seen who had access to that room while we’re out. But they protected whoever might have taken the shoes. Making the situation worse, the hotel suggested that I perhaps packed the shoes in my luggage before checking out (I left my family in the hotel and travelled out of the Philippines). I found that disrespectful! How on earth would any decent person “steal his wife’s shoes”? No doubt, the hotel and its services were superb. But by protecting shady characters in their midst, the hotel is enabling them to continue taking away guests’ stuff. And that doesn’t augur well for the image of Peninsula Manila.