Gaia Hotel & Reserve

The Gaia Hotel and Reserve built in 2005/2006 could greatly benefit from a revitalizing renovation, The bed in our loft suite was exceptionally firm and a pillow top mattress topper would have substantially elevated comfort. The furniture in our suite was remarkably hard and not particularly comfortable. The loft suite was incredibly spacious, WiFi was consistently dependable, and remarkably fast, Housekeeping kept the room immaculately clean always adding fresh linens. The hotel staff deserves the highest accolades as their service is truly exceptional. They are the crowning jewel of this resort, elevating every experience, Our concierge, was only a Whatsapp text or call away, expertly making reservations for us. The pool areas are scattered with very limited seating to relax and sunbathe, and often involved a climb over an obstacle. Something called the Lazy River went nowhere, with little to no flow. With 22 rooms the pool seating areas needs to be enlarged. The menu at La Luna Restaurant served very large portions of a variety of cuisine, and our Valentine Dinner was amazing. The QR code menus were a big disappointment for an upscale restaurant. But, during our week-long stay we did take a Uber and visit other restaurants. I did have a steak one night at La Luna that was terrible, but the waiter immediately offered another dish and removed the steak from our bill. We did catch amazing sunsets at Sky Lounge. But, since we do not drink alcohol and only wanted water we felt ignored. The carrot sticks drizzled with balsamic vinegar were a sad offering for an upscale resort. With a vacation investment at Gaia of over $4,000 we felt our ROI was lower than expected. With all the 5 star reviews we felt like our expectations were not met for our anniversary celebration. Our fondest memory will be of the wonderful hard working staff. They are all 5 star!

We had an amazing time at Gaia Hotel Nature Reserve! It was one of our most memorable and relaxing trips. We could’ve definitely used a couple more days to enjoy the resort and the local town. The entire staff was accommodating and communicated with us about every detail of our trip. Alex was very attentive and ensured we felt at home. And we certainly did!!! We hope to be back one day!

I recently returned to Gaia for my third stay and fell in love with the place all over again. Every attention to detail is paid and every member of the staff goes above and beyond to make sure your experience is spectacular. Rooms are appointed beautifully, restaurant is delicious, and the amenities are unbeatable. Little delights and surprises at every corner.

This is a wonderful place to stay. The rooms are spaceous, choice of toilettries supplied, excellent restaurant with stunning views, food great, wonderful breakfast, roof top bar for stunning sunsets. Best thing about the hotel is the staff. They offer a level of service that is excellent. Wonderful visit.

We had a lovely 4 night stay. The staff were very helpful and friendly! From the check in to the wait staff and housekeeping staff, very very kind and hard working to make our stay wonderful. Especially Christopher the bartender and Walter , very kind!