Marco Beach Ocean Resort

From the grounds to the beach to the suite, this place is outstanding. Wonderful views, huge accommodations, and one of the best restaurants on the Island. The value for the location is unmatched. If you have a chance to book this place, grab it!

We were in room 902 sat the 8 through the 12 Feb So the grounds and location is awesome great beach access The pool is very nice The hotel is dated it needs some upgrades the elevators were down most of our trip and we used the service elevator No restaurant for coffee or soda The air conditioner was so loud it was hard to be in the room

Perfect location, very friendly and helpful staff. Beautiful garden and ocean view. Heated pool and hot tub available. Provided sun lounges with umbrella at beach and pool. Full kitchen, high quality mattress, and clean. Short walking distance to beach, restaurants, and movie theater at shopping center.

Let's set expectations here and say this is not a hotel but a tidy place to hang your hat in a great location. The pool is not grand, but it's heated and the pool decks are clean. My real issue with the Marco Beach Ocean Suites is that ahead of booking I had called the hotel to ask if it was handicapped accessible and I was told it was. The management company was kind of cold when I told them it was an unfair description and they said that while the hotel IS handicapped accessible, the beach is NOT handicapped accessible. Fortunately the neighboring hotel the Tarpon Club helped us out with a beach wheelchair (thanks Romaine + team). Bring beach towels: we only had 6 for the entire week between 4 of us and they are so thick that they never dried. There are no extra beach towels available. There was only one elevator working the entire week we stayed. No amenities like coffee/room service, sundries, or laundry. The spa does not have a shower (which is really only an issue the last day if you want to check out, stash your bags in the closet, stay at the beach, and then shower in the spa before your flight). Instead we checked out at 11 and went to Naples for the day ahead of our flight.

This visit, in October of '24, is our 10th visit to Marco Island in the past 15 years, and our sixth visit to Marco Beach Ocean Suites. This is our first visit since it was rebranded from the Marco Beach Ocean Resort. The resort has none of the amenities that we were accustomed to and the charm of the staff is completely gone. Consider the valet/bellman: The former bellmen eventually recognized and remembered your name. This occurred after a few days on the first few visits, and on our 3rd return we were warmly greeted by name when we pulled up after arriving from the airport. The former bell-staff would also ask if you needed any directions to your destination when you headed out or if you needed any recommendations. Now? You're lucky if you get more than a polite nod and hello. The charm is gone. The only continuation of service is that your vehicle will still be retrieved without haste. The two rooms our family occupied appeared clean at check-in but, had a funky smell that required a good dousing of Febreeze to help with. The decor is nice but, the bed is average at best. The fixtures are starting to show their age and are in need of a refresh. Only one elevator, out of two, seems to be in service at any given time. Plan accordingly if you’re heading out during the dinner hours, you might need a solid ten minutes just to catch the elevator. At one point, both elevators were out of service for an undetermined amount of time thus forcing our elderly parents to descend TWELVE flights of stairs lest they remain stuck atop the twelfth floor. Former Beach/Pool Towel Service: Let me tell you what one used to have here. Towels were formerly in abundance at the beach and pool locations. You only had to walk to the beach and grab a towel or two from the attendant. Then a beachside attendant would set up your chairs for you and secure the towels to the chair. At the pool, fresh towels were always nearby at multiple locations. Long-story made short, you never had to schlep your towels around. Current Beach/Pool Towel Service: You are expected to find six towels in the closet that you are expected to carry with you to the beach and/or the pool. If you're already carrying beach toys/floats for the kids, drink coolers, and other paraphernalia; Do you really want to have to carry all those towels down to the beach? No! It was a rude surprise when we got down to the beach and found that we had to come all the way back up to the room to get our own towels. I realize how petty this sounds but, when one has become accustomed to such a high level of service, it is a serious disappointment to lose those subtle touches and still pay the same price for (lack of) service. Housekeeping Now Housekeeping is non-existent here. One must hang a door tag to request housekeeping services for that day. WHAT IN THE ACTUAL HADES?? Who does that?!? It does actually exist but, I imagine they are so under-staffed that they simply cannot keep up. Which is scary because I'm sure that as of this writing, the hotel is not even at 50% capacity. One of the rooms our family had, had a housekeeping tag on their door for over 60 hours. Housekeeping never arrived. This is not an exaggeration. Housekeeping never came to their room in the 3 days the tag was hanging on the door. Housekeeping (Formerly): Housekeeping was tendered everyday without fail, and even included a turn-down service. The turndown service was actually very slick; when you stepped out for dinner, the bell-staff would notify housekeeping, and when you returned, your bed was turned down for the night. We left for dinner at all different times during our previous stays here and we never saw the turndown team at any time. Turndown service at the Marco Beach Ocean Suites?!?! You're kidding, right? Knowing what this place used to be, and to see how far it has declined is truly saddening. Marco Beach Ocean Resort used to be THE place to be. My wife and I even married on the beach here over 15 years ago. We know there are much better resorts on the island now, and we will choose those when we return. Marco Beach Ocean Suites will no longer even be considered an option when we return to Marco Island next year. At the end of our stay, Collier County issued a mandatory evacuation order for Marco Island and surrounding areas. We cut short our stay and headed for the airport. Before we left, we contacted their reservations line and were informed that we would receive a refund for the two nights we missed due to the evacuation order. After two subsequent phone calls, each week after returning, we have yet to receive our refund. Infuriating.