Marco Beach Ocean Resort

This visit, in October of '24, is our 10th visit to Marco Island in the past 15 years, and our sixth visit to Marco Beach Ocean Suites. This is our first visit since it was rebranded from the Marco Beach Ocean Resort. The resort has none of the amenities that we were accustomed to and the charm of the staff is completely gone. Consider the valet/bellman: The former bellmen eventually recognized and remembered your name. This occurred after a few days on the first few visits, and on our 3rd return we were warmly greeted by name when we pulled up after arriving from the airport. The former bell-staff would also ask if you needed any directions to your destination when you headed out or if you needed any recommendations. Now? You're lucky if you get more than a polite nod and hello. The charm is gone. The only continuation of service is that your vehicle will still be retrieved without haste. The two rooms our family occupied appeared clean at check-in but, had a funky smell that required a good dousing of Febreeze to help with. The decor is nice but, the bed is average at best. The fixtures are starting to show their age and are in need of a refresh. Only one elevator, out of two, seems to be in service at any given time. Plan accordingly if you’re heading out during the dinner hours, you might need a solid ten minutes just to catch the elevator. At one point, both elevators were out of service for an undetermined amount of time thus forcing our elderly parents to descend TWELVE flights of stairs lest they remain stuck atop the twelfth floor. Former Beach/Pool Towel Service: Let me tell you what one used to have here. Towels were formerly in abundance at the beach and pool locations. You only had to walk to the beach and grab a towel or two from the attendant. Then a beachside attendant would set up your chairs for you and secure the towels to the chair. At the pool, fresh towels were always nearby at multiple locations. Long-story made short, you never had to schlep your towels around. Current Beach/Pool Towel Service: You are expected to find six towels in the closet that you are expected to carry with you to the beach and/or the pool. If you're already carrying beach toys/floats for the kids, drink coolers, and other paraphernalia; Do you really want to have to carry all those towels down to the beach? No! It was a rude surprise when we got down to the beach and found that we had to come all the way back up to the room to get our own towels. I realize how petty this sounds but, when one has become accustomed to such a high level of service, it is a serious disappointment to lose those subtle touches and still pay the same price for (lack of) service. Housekeeping Now Housekeeping is non-existent here. One must hang a door tag to request housekeeping services for that day. WHAT IN THE ACTUAL HADES?? Who does that?!? It does actually exist but, I imagine they are so under-staffed that they simply cannot keep up. Which is scary because I'm sure that as of this writing, the hotel is not even at 50% capacity. One of the rooms our family had, had a housekeeping tag on their door for over 60 hours. Housekeeping never arrived. This is not an exaggeration. Housekeeping never came to their room in the 3 days the tag was hanging on the door. Housekeeping (Formerly): Housekeeping was tendered everyday without fail, and even included a turn-down service. The turndown service was actually very slick; when you stepped out for dinner, the bell-staff would notify housekeeping, and when you returned, your bed was turned down for the night. We left for dinner at all different times during our previous stays here and we never saw the turndown team at any time. Turndown service at the Marco Beach Ocean Suites?!?! You're kidding, right? Knowing what this place used to be, and to see how far it has declined is truly saddening. Marco Beach Ocean Resort used to be THE place to be. My wife and I even married on the beach here over 15 years ago. We know there are much better resorts on the island now, and we will choose those when we return. Marco Beach Ocean Suites will no longer even be considered an option when we return to Marco Island next year. At the end of our stay, Collier County issued a mandatory evacuation order for Marco Island and surrounding areas. We cut short our stay and headed for the airport. Before we left, we contacted their reservations line and were informed that we would receive a refund for the two nights we missed due to the evacuation order. After two subsequent phone calls, each week after returning, we have yet to receive our refund. Infuriating.

I’ll start by saying that I am a well travelled person who enjoys good service; however, the service provided by some of the staff was terrible. The manager of housekeeping/the hotel was very rude and unaccommodating. Every time we asked for additional bath towels or beach towels, we were questioned and had to call multiple times to obtain things that we were requested for the room. We were even question when we asked for additional creamer for our coffee. I did not feel that they provided warm accommodating service. They were in fact, rude. Frank, who is a Bellman was wonderful. Great personality and provided us with lots of dining ideas on Marco Island. The gentleman who set up the beach chairs and the umbrellas were great as well. Definitely make a visit to Sale e Pepe for dinner. Excellent Italian food and service.

We did a girls trip and there were 3 of us (adults). We had a one bedroom suite for 4 nights and it was plenty big and had everything we needed. There was a full kitchen with all kinds of kitchen staples, ie, towels, dish soap, hand soap, coffee pods, creamers and sugar, tin foil, pots, pans, baking dishes, salt and pepper. There were small appliances, ie, toaster, blender, Keurig. The refrigerator was not full size, but fit everything we needed. We were oceanfront on the 10th floor and that definitely made our stay as we had full view of the beach, pool area, and beautiful sunsets. It was a great spot to have a morning coffee or happy hour cocktail. We learned that this property is no longer a 'hotel' and each of the units is individually owned. Their is a desk that is manned 24/7 to check you in and provide your room key as well as answer questions. There is no room service via the on-site restaurant SalePepe, but there is a local restaurant that will deliver (menus are in the room). We had lunch at the poolside Sal e Pepe one afternoon and it was delicious. They do not allow you to take the food to the beach or back to your room. There is no beach food/drink service unless you are a member of the Tarpon Club. You can of course take your own food/drinks to the beach and pool. The beach has plenty of cushioned loungers and umbrellas. There are beach attendants who will make sure you have the chairs and move umbrellas as needed. The 'hotel guests' share beach space with the Tarpon Club. They take turns with respect to who has 'front row' on the beach. Sometimes it is the club, sometimes it is the hotel guests. The umbrella and towel colors are the differentiators. At the time we visited there were no beach tables (they lost them all in the storms). There are the same comfy loungers at pool. There is also a hot tub in the pool area. We were here at a time where it was not crowded so had no issues finding desirable seats. The location is great and you are within walking distance of plenty of shops and restaurants. We had a rental car so were able to drive to the grocery store, liquor store, restaurants, and various other points of interest. There is no daily maid service, but they will provide you with whatever you need. There were six beach towels in the room and we simply had to call to have them refreshed. The bathroom was huge and had plenty of towels and toiletries. Again, if you need towels refreshed, or additional bathroom supplies, you just had to call and ask. Everyone we came into contact with at the hotel from service desk, parking attendants, and maids, they were all friendly and went out of their way to make our stay comfortable.

Clean hotel, nice pool area and it’s on the beach. The hotel provides loungers as well. The room was fine, but the sink was NOT clean, and clogged. We unclogged it and what came out of there was crazy, management should check their plumbing. The shower was also not good, the pressure was so hard it hurt. Also advertises a pool side restaurant, that prob existed a one point. It is in walking distance to shopping and restaurants. Great location. For the price it’s fine, but if your staying more than 2 nights go to the Marriott or Hilton that has the amenities.

Great 3 day stay Large unit bedroom. Sitting area large bathroom. Shower and separate bathroom Kitchenette Very clean well stocked Nice deck Comfortable bed and good linens Large parking garage. Paid with valet if you want it Good size pool Beautiful white sand beach right in front of Use of umbrella and beach chairs Staff friendly