The Ritz-Carlton, Marina del Rey

Beware of false upgrades. I am a platinum BonVoy member and have stayed for decades at this hotel. I was offered an upgrade to a larger room with 2 queen beds if I paid $80 more per night. I accepted because my son was coming and is 6 ft 4 inches and needs a larger bed. When we arrived they said they do not have rooms with 2 queen beds and that I was the fifth person that day to mention this. They only had double beds ‘rooms . . I reported this discrepancy to Marriott. They responded quickly saying they would train their staff in this issue but offered no refund for the additional money paid for the upgrade to queen beds. Many better hotels to stay in in the LA area and realize now that the Ritz is no longer the caliber of what it used to be before Marriott bought it. You can do MUCH better elsewhere if you want to stay at a true luxury hotel. In addition, be aware that valet parking was $63 per night. It is only $6/ 24 hour directly across the street.

I second the european reviewer etc who have said this place has become a dump. I have stayed almost everywhere in los angeles and this is one of the worst. The staff are some of the worst in socal and the overall amentity has gone so downhill it's hard to recognize anymore. I had to be in this area so I ended up having someone book me at foghorn harbor inn down the street. ritz marina del rey is the seediest ,sketchiest hotel as it gets. they have no standards in hiring MANAGEMENT or staff. the responses on here from management are insincere as hell . if you like golddiggers you'll love this place

I have been staying at this hotel for 8 years at least 2-3 times a year for work from London. I have never had an issues but the last two visits have been awful. The most recent one I got given a room that smelt of the combination of stinky food and damp. I slept with the door open to the marina. I told the guy on the desk this morning and he looked at me and said nothing. Your front desk staff are ALL awful. They used to be so warm, friendly and welcoming. They remembered I stay at your hotel often. Now I get treated like someone who doesn’t know the hotel with the coldest, more unwelcoming executional poise! I’m back next week and the week after and hope for a better experience! Get your game face on and either fire or retrain your reception staff. The door men are awesome!

This hotel is old and it does show in the appearance of the room. The service, however, is excellent. The guy who checked us in was very friendly. He walked us through all the benefits included in our Amex FHR booking. It was a smooth check-in process. The room was huge. The view was stunning. It was overlooking the marina. When we got to the room, there was a plate of goodies, which was much appreciated. The bed was comfortable. The bathroom was just standard with a bathtub, no separate shower. The toiletries were okay. Overall, we enjoyed our stay.

Michelle at the front desk is an absolute all star. I checked into the Ritz Marina Del Ray for one night as I was very sick and could not fly. At check in this came up in conversation and she said she would have some chicken noodle soup sent up for me compliments of the hotel, a very kind gesture. Shortly after that, room service arrived not only with a delicious soup, but bottles of Italian mineral water, a beautiful bouquet of balloons including a “get well soon” balloon, and a hand written note from the front desk wishing me a speedy recovery. I’ve been traveling 50% of my time for years and never has a hotel treated me with such thoughtfulness and kindness such as this. Beyond Michelle’s exceptional work as an ambassador of the brand, the hotel is spotless, beds are comfortable, rooms are well appointmented, and the pool complex is lovely. While I didn’t get a chance to enjoy everything the hotel had to offer, they took a miserable day of illness and made it considerably better. It is my genuine hope that Michelle is recognized for this thoughtfulness. It is this type of hospitality that I look for when traveling, and because of Michelle’s genuine care and concern for my situation, I will absolutely be back. Thank you Michelle.