Eden Andalou Hotel Aquapark & Spa

First thing is, this is not a 5 star hotel, I would say a 3 star hotel with a very strong 4 (very good) rating. Room was big easily takes 4-5 people Food was fine, we were there for 5 days and so naturally the longer you are there the more repetitive it would be. The outside bbq was good although I have to admit the steak night was terrible, the meat was not cooked properly and was just rushed. Everything else was fine though. The hotel itself is fine, slightly dated but nothing dramatic. The water park was great, my son loved it, I did too (got my heart pumping) HOWEVER, it all went WRONG on the day I was checking out. The guy at the reception said I didn’t pay the taxes which was insane given they make you pay it on the day you check in. Showed him my bank app with exactly the figure he was mentioning and he still refused and said “I must have paid the taxes in a different hotel” 🤣🤣🤣 which was insane as I was there for 5 nights. Anyways this went on and of course I went mad at them they said they will call the police which was fine by me etc. manager finally showed up and after a few more arguments I think he realised there’s no way I would have paid taxes somewhere else. Anyways they almost made us miss our flight which was awesome. So overall, food was fine, hotel was fine, experience was great especially with the hotel staff who were very helpful (excluding the last day). Moroccan tea was excellent. Stayed away from all the cold foods btw, too many people talking about food poisoning so just took that precaution.

The hotel is amazing and absolutely stunning. Staff is friendly and attention to detail. I would like name few people from hotel and say thank you to them. Ghayan, F.Z, Abtissam from Guest relations Talib and Zakariya from front office/ reception Younes rooms manager for accommodating us before as he noticed my special need child. Sofiane F&B manager for taking care of us.

I am a frequent traveller and every country I visit I only stay in 5 star hotels. I am from the UK and I stayed here in April 2025 with my husband and 3 children. If you have stayed in 5 star hotels in Dubai, Turkey, Egypt etc you will never believe Eden Andalou is a 5 star hotel. At most it is a 3 star. 1) Lobby toilets are dirty everytime you try to use the toilets. Cleaners only mop but do not clean the toilets. We had to keep using our room toilet everytime as that gets cleaned everyday. 2) Entertainment is pathetic. Every night someone sits outside the lobby singing random songs and at night it used to get cold in April so we hardly sat outside. I haven't met any animation team as they were not active. 3) They have a kids club but there are no animation team around and no activities set for kids. They have an Entertainment room on -1 floor and no staff to keep an eye on the kids. There was a jumping castle there and the air went out and my son had a fall and a huge bump on the back of his head. Management were informed and they did nothing. Mr Adhane said accidents can happen even with staff around and I agreed but that still does not make it right that there were no staff for health and safety reasons. Staff only came after I spoke to Mr Adhane. We did not get nothing for our son getting hurt and no Doctors were called. 4) The restaurant has so less food compared to real 5 star hotels. The embarassing part is you can't serve yourself as you have to keep asking staff to serve you. They give you such a tiny amount of chips (roughly 10 pieces) and you have to keep asking for more and then they give you 5 more. Not enough to even feed a 2 year old. The deserts finish 1 hour before lunch and dinner finishes. We paid for all inclusive and hardly had any dessert as it was always finished. 5) I have been to many 5 star hotels where they make fresh bread and croissants and the smell is so nice. But no here. Here all the bread and croissants and butter are all FROZEN and they get it out at breakfast time. If you get in early you will feel the bread and butter is rock hard and freezing as they only got it out of the FREEZER. Whatever is left is frozen again for the next day. I have asked staff as to why the bread and butter felt so cold and rock hard and they told me that it gets put in a FREEZER and nothing is ever made fresh on the day. Disgusting and very deceiving when we paid so much money for a 5 star experience. 6) If you want bottled water then you can only get it in your room as housekeeping leave you 2 bottles. In the restaurant and lobby they only give you tap water and it stinks so bad. Only survived on Pepsi in the restaurant and lobby. Even then the glasses were always so dirty. 7) Staff only care about you if you are French, Spanish or Dutch. If you are from the UK they do not care. 99.9% of staff do not know any English. 8) The hotel offers a shuttle bus to the Medina and back which is nice. One day one of the locals got really aggressive with me and my family with little kids and got on the bus and started threatening us and screaming at us because we were taking a family selfie and he thought we took a picture of him. One of the guests in the bus told the local to get off and he did. The local again got in the bus and came swearing at me and my husband and little kids and we were so scared. Again the guest in the bus told the man to get off our shuttle bus. This happened 3 times altogether and the bus driver sat on his driving seat and not once Protected us. The bus driver could have shut the bus door so the aggressive local does not get back in the bus. Nor did the bus driver call the police for any help as we were tourists and had no idea of the local police number. After the local got off the bus for the 3rd time the driver closed the door and took us back to the hotel. After coming back to the hotel I spoke to many staff members and complained that it was the hotels responsibility to protect us as we did not use a private car and we used the hotels shuttle bus. 2 days later 1 manager spoke to me and said if I want I can go to a police station and complain but they can't do anything. If it happened in their shuttle bus surely the hotel should contact the police and help us make a complaint. The hotel has let me and my family down and made our 1 week stay a nightmare. If you people work hard for your money DO NOT STAT AT EDEN ANDALOU. This is a sham of a 5 star hotel. The Moroccan locals are also very deceiving. Ripped us off many times at the Medina. I feel gutted I wasted thousands of pounds to stay in this Disgusting place. I will never visit Eden Andalou ever again. DO NOT FALL FOR THE POSITIVE REVIEWS. I am doubting their authenticity and if any of these people have visited genuine 5 star hotels before. I am a frequent traveller so I can confidently say this hotel only passes as a 3 star at most. I would give it a 2 star to be honest.

We have just returned (last night via great easyJet flights arrived 9am into Marrakesh returned 11pm into Gatwick). Despite a slight hitch on the description of the room which was subsequently cleared up by the brilliant Younes. We had a fantastic holiday and will definitely return. Younes was excellent. Having left our watches and phones in the safe, we properly switched off for 6 nights and enjoyed time with our kids and the local area. There is a complimentary bus (do book) to and from the centre. The staff were very helpful to advise where to go and what things should cost. The food was fantastic. What is embarrassing, being British, is when people complain there aren’t enough chips and chicken nuggets. Well, you’ve chosen to go to Morocco, immmerse yourself on their culture and expand your mind. Luckily for these people, there is a large selection including nuggets/ chips / pasta and probably the best pizza I’ve tasted (didn’t bother with the chips and nuggets 😀). The choice was varied, freshly cooked local and European dishes (some vegetables grown in their garden) from cooked foods to endless salads. The desserts and patisseries freshly made put the French to shame. Fresh fruit and fruit salads available with every course was a bonus. The staff were exemplary. Always helpful and nothing was too much trouble. There is a snack time in the afternoon which our children enjoyed. Yes it’s no food on tap all day long, but who really eats like this. I lined the fact there wasn’t waste and it encouraged health better eating. We stuck to the white wine, local beer and mojitos (James by the pool made a great cocktail!). You only pay for premium drinks (didn’t bother due to heat), ice creams. Yes it’s different to all inclusive in Europe, but actually there’s probably less waste which can, at times, be obscene. Lots of soft drinks and non alcoholic cocktails. You pay a refundable deposit for the towels. Great idea as you don’t lose them. You get it back when leaving. I don’t blame them doing this. You also pay a refundable deposit to play table tennis. At first we didn’t know it was refundable (100 MAD) but at least it means they get the bats and ball back. The pools - the top pool was heated to 29 degrees but full of little children so we didn’t bother. The main pool is enormous and cold but so refreshing. It never got too busy. My son and I suffer from eczema and it’s the first time we haven’t had a reaction. I often swan without goggles and it didn’t hurt my eyes. It was also very clean. The animation team were fun and there was archery and a karaoke evening. Our kids are older so didn’t bother with the club. Lots of people enjoyed the aqua aerobics. The water park was well run and despite being busy, there were no queues. The bed was so comfortable and the curtain section to separate from the children’s beds was a good idea. Good air con. We understand they’re going to refit all rooms in the coming year. I would suggest in the interim, taking a magnifying mirror for make up and be aware it takes a while to charge your phones (try to use separate sockets - this seemed to speed things up). The rooms were quiet, and the staff cleaned all areas very well. Grass was regularly cut, sweeping went on in all areas and it was clean and tidy. No cigarette butts etc I like somewhere we went in Greece (supposedly 5*)! Gardens were pretty with roses and lovely plants. I had a pedicure with the lovely Mona, it was excellent. I would’ve enjoyed the spa area more but maybe next time. We did a trip to the desert to do the quad bikes and Berber dinner which was beautiful. We’d been 15 years ago and the souks were just as fun. Just don’t accept “free bread” from anyone near the Koutobia mosque! We went to Nomad for dinner which was excellent. Neat time we’d do the Atlas Mountains, but that gives us a reason to return. Highly recommend the hotel and a great team. Our children loved it (aged 10 & 13) and didn’t want to go. We tried to extend but it was too expensive since on the spur of the moment. I wouldn’t normally write so much but felt compelled after probably one of the best holidays we’ve had with our children.

This was one of our best Hotel & Vacation experiences. Eden Andalou Hotel & Spa is very worthy of the five stars under its name! We traveled as a group of 3 families/14 people, so we expected the large group size to create challenges - but everything was very smooth thanks to the great staff. From the first minute of arrival at the hotel, the entire hotel staff was incredibly friendly, courteous, and very professional. Special compliments to Ahmed from the breakfast and dinner restaurant area, who's dedicated daily customer service was simply outstanding in everyway. The bar crew at the lounge and at the pool bar was great and we felt welcome and very comfortable. The hotel reception area and other areas throughout the facilities, inside and out are superb, clean and well maintained and provide a comfortable high class Moroccan environment in every room, to include the suites. The dinning experience was amazing. The restaurant offered a huge variety of options, from multiple different local cuisine dishes daily, past bar, fresh grilled lamb and chicken, salad and fruit bar, and an amazing desert bar - the food was always fresh, never out of anything, and the staff serving the food was very helpful in explaining the different dishes and serving the food to customers. The serving areas were clean and neat, and the food bins always replenished. The heated and unheated pools were amazing. Clean, plenty of pool chairs and sun shades, life guard on duty and a nice and relaxing environment throughout our 9 day stay. The rooms are well lit, modern, large and spacious, have nice modern bathrooms with bathtub, shower and double sinks. The beds are very comfortable and spacious. Our room had a garden terrace with table and chairs which was perfect for the early morning coffee. The room cleaning staff was very friendly and met all of our needs. Excel Tours team, which is located inside the hotel main lobby, was great and helped us (large group) plan multiple excursions to Orika in the foothills of the Atlas mountains, a 1/2 day Quad and camel ride, guides city tour, and many others at very reasonable prices. They also manage the hotel's free shuttle service to and back from Medina - down town area, which was great (reserve in advance). Ismael was amazing, coordinated all of our trips, taxis and shuttles, and was always at our disposal to plan a trip or organize a taxi or shuttle service. Excel tour also arranges the airport shuttle for arrivals and departures. Although the hotel is located outside the medina, the hotel shuttle service made it easy for us to visit the medina every day. The Hotel Spa offers a large variety of services at great prices, the SPA facilities are modern, comfortable, clean and the staff is very friendly and professional. The SPA has a relaxing heated pool with whirlpool and sauna. One of the best SPA services we booked was the private couple hammam amazing experience followed by a 50 min couples massage which was absolutely incredible and relaxing. The massage was so great that we took advantage of it multiple times during our 9 day stay. A sincere thank you to the hotel and SPA staff for an unforgettable amazing vacation - we will be back soon!