Eden Andalou Hotel Aquapark & Spa

Our first time in Marakech and we choose Eden Andalou for our 1 week stay with my family of 2 children, Overall it was a very nice stay staff were very friendly and helpful,special mention to our servers (Taha and Ismail ) they were very nice , and the general manager whos very active with his team and had the chance to talk to him almost everyday, and the last is the Team Animateur Nissou and Khalil were so friendly my daughter loves Nissou, excited to be back again in Morocco🥂👍🏽

Great hotel for families. Food was great, lots of choice and not repetitive. The morrocqn restaurant was lovely too. Atmosphere was very relaxed and guests were chatty. Kids enjoyed soccer every morning, made lots of friends and had fun in the evening at the bouncy castle, ping pong and archery. Heated pool was perfect but busy. Nice shallow section for small kids. Splash park was great addition, although the weather was not very warm for many of the days we were there so it was very quiet! Animation team were very good. Enjoyed the shows especially the Bollywood and Michael Jackson ones. Staff work hard, always smiling and helpful. Arranged taxis to the medina etc. takes about 20 mins and 150d. Printed out our boarding passes etc Shuttle bus booked out fast so we never took it. Family room was great. Dark for sleeping and good beds for kids (4,8, 10) and dividing curtain was perfect. Felt like a very safe place. Kids enjoyed the freedom and space to roam. Had a great holiday and would return.

Our group of 15 people had the pleasure of staying at Eden Andalou for five days, and we couldn’t have had a better experience. As Gold members of Marriott, we were pleasantly surprised when they offered us early check-in, along with two other families who were traveling with us. To top it off, we were all upgraded to spacious rooms with stunning pool views. The rooms were more than enough to accommodate a family of four, complete with a beautiful veranda that opened directly into the garden, offering a serene view of the pool. The setting was ideal for relaxation and spending quality time with loved ones. The hotel even offered free airport pick up. A special shoutout goes to Soufiane, the Front Desk Manager, who was always in touch with us via WhatsApp and ensured that everything we requested was arranged perfectly. On the first day of our stay, having arrived early, the resort generously offered us lunch while they prepared our rooms. The variety of food on offer was truly impressive, and we were absolutely spoiled for choice. Some of our favourite dishes included fried rice, noodles, grilled chicken, aubergine, waffle sticks, and an array of mouth-watering desserts. We were also delighted when, at our request, they prepared a selection of Indian dishes for us. Over the course of two nights, we enjoyed flavourful vegetarian biryani, chicken biryani, chana masala, chicken Kurma, and dal tadka. The taste and quality of the food were exceptional, with every dish exceeding our expectations. A special thank you goes to Soufiane, the Food and Beverage Manager, who was kind enough to arrange the Indian dishes as per our request. His attention to detail and willingness to accommodate us made a huge difference to our experience. The animation team at Eden Andalou did an exceptional job, keeping everyone entertained throughout the day. They organized a variety of fun activities by the pool, and in the evenings, they put on fantastic shows. Our absolute favourites were the Bollywood Night and Michael Jackson Night, where the entire team showcased some impressive dance routines. Their energy and enthusiasm really made the experience unforgettable. We also took advantage of the Hamam and spa services, and we were thoroughly impressed by how relaxing and rejuvenating the treatments were. It was the perfect way to unwind after a day of activities. We would also like to take a moment to mention a few other exceptional individuals who made our stay even more memorable. Adnan, the Duty Manager, was always available to assist us with anything we needed and helped us with late checkout request. Idris, one of the waiters, provided excellent service and made sure we were well taken care of throughout our stay. A special thanks also goes to Papis, the Animation Team Manager, who went above and beyond to help us decorate one of our friend's rooms for their 20th anniversary. Not only did he assist with the room decorations, but he also arranged a beautiful cake, all for a very reasonable cost of 1000 MAD. Their efforts truly made the occasion extra special, and we are incredibly grateful for their help. One area that could use some improvement is the room cleaning service. While the overall service was good, we found that the cleanliness wasn’t always as thorough as we would have hoped. There were times when we didn’t receive enough body wash or bathmat towels for the floor, and the room could have been cleaned more effectively. Additionally, we noticed that in the dining area, when food was served, the portions were quite small, and we had to ask repeatedly for more. This became a bit frustrating, and it would have been much more convenient if we were able to serve ourselves. While these are minor issues, addressing them would enhance the overall experience and make the stay even more enjoyable. Overall, our stay at Eden Andalou was wonderful, and we are already looking forward to returning. We will be recommending it to our friends and family. He was incredibly approachable, friendly, and went out of his way to make our stay even more enjoyable.

I have been in the Eden andalou aquapark last week end . One of the best hospitality experiences that I have experienced in Morocco .everything was up to standard .. the welcoming , the cleaning and the suite had welcoming vibes. the food and the diversity of the choices however let me highlight that the thing that was really breath taking is the professionalism and the welcoming behaviour of the team , all of it without exception starting form the check in with Mr. Talib and Mr. adnane passing by the langage handlers also I have been escorted to the suite by ithout forgetting the team in the buffet as well as the team of the pool side . They made sure you have the full experience. It’s the first but definitely not the last time .

We had a great week here at the Eden Andalou - staff were excellent - special shout out to Khalil who was great with the kids and the restaurant and bar staff who always greeted us with a smile! Aqua park was great to have on the doorstep and the food was great too! Thank you!