Kenzi Menara Palace

I decided to spend my birthday at Kenzi Menara Palace and I couldn't have been happier with my choice! The hotel is absolutely fantastic, the rooms are super beautiful and spacious, the food is delicious, and the staff is super friendly and helpful! The hotel also has several free transfers during the day to the center, which was great! One of the pools has hot water, so we can enjoy the sunny days in January. The hotel even prepared a surprise for my birthday, which was absolutely amazing and I couldn't be more grateful to all the people who work here. I highly recommend it!

Pros: You get a welcome drink and we were welcomed by Sharif the concierge who is friendly and gives some good tips. The room was very large and clean and the bathroom was lovely. Breakfast is good. Cons: The gymn has good equipment which just hasn't been maintained at all and meant a few of the machines were unusable and borderline dangerous to use which was unexpected. The reception staff are very mixed. Unfortunately almost every time I needed help I ended up with a lady who was completely uninterested and unhelpful. For example asking about the restaurant and if it was buffet/a la carte/ how much is was. She just looked at me and shrugged and said go ask the restaurant. It was closed at that time so I couldn't hence why I asked her! There were a couple of occasions when I was lucky enough to get a more senior member of staff and I wish I got her name. She was incredibly efficient and helpful I felt like I was conned a bit by Sharif in the end. He sold a tour for Atlas mountains. I asked about the hike as I have mobility problems. He said it was really easy and not to worry. He tried to push the private jeep tour and looked really annoyed when we asked for the group tour. He charged us much more than everyone else paid in the group. Also the hike was incredibly difficult and I struggled and I found it upsetting he said it was easy just to sell the tour. I see other reviews have mentioned that Sharif pushes things too and I wish I had seen them before believing him. I personally wouldn't come back here. I'm sure there are other lovely hotels for the same price that deliver better customer service.

My wife and I stayed there from the 2nd January to 13th January. it was our second stay. Its a most enjoyable and peacefull hotel to stay in. It is also extremly good geograhical situation for Golf and visiting Marakesh. The Memebrs of staf are extremly good and we leave the FANTASTIC to the reception desk who where there for us evrey inch of the way. Thank you Guys one and all With gratitude form Nick & Debbie. See you all soon.

We spent five fantastic days at this hotel over the New Year and cannot praise the experience enough. We were a family of five, including a child, and were deeply impressed by the attention to detail and hospitality. As soon as the staff realized we were a family, they reorganized the rooms so that we could be closer, without us even asking—a gesture we greatly appreciated. The rooms were spacious and comfortable, perfect for relaxing. The pools were another highlight: one very large and the other, while smaller, was still generously sized and maintained at an ideal temperature for swimming even in winter. The complimentary shuttle service between the hotel and the city center, running several times a day, was incredibly convenient and made exploring effortless. The meals exceeded our expectations in both quality and variety, and the music during dinner created a warm and special atmosphere. Above all, we want to commend the staff, who were extremely friendly and helpful, particularly those in the restaurant and reception. A special thank you to Marouane at the reception for his kindness and the attentive way he welcomed and assisted us throughout our stay. He truly made us feel like we were in our “second home.” Unfortunately, we didn’t have enough time to enjoy everything the hotel had to offer, but what we experienced was simply exceptional. Thank you so much for making our stay so memorable!

Building, grounds, pool, room, staff all 5star. Food, including in the 2 a la carte resaurants was poor .. essentially slabs of meat. Venue is also fairly isolated. Ate in local mall on 3 occasions! Breakfast buffet was ok. Would not return..