La Mamounia

It’s disappointing to witness the poor service at this hotel. Front-line staff lack the authority to resolve guest issues, while management is perpetually in meetings and remains invisible, leaving problems unresolved and promises unmet. Even after a week of complaints, management appears too feel to good to engage directly. Spend just an hour at reception, and you’ll see at least 5-10 visibly frustrated guests. Adding to this, the hotel is overrun with outside visitors focused on capturing Instagram photos. At the pool, guests claim loungers early in the morning, similar to scenes at budget hotels in Spain and Turkey. Rooms are small and poorly maintained. Sadly, La Mamounia has become a case of “faded glory.”

We had a few drinks in Churchill Bar. The hitel is so so beautiful, and smells divine. I could have danced through the corridors! The bar tenders were fabulous, tipping up my husbands drink when he spilt a bit, and even topping mine too! I asked a member of staff on a desk opposite reception what the beautifully was. He was quite sneering, and made me feel like a scumbag beggar!

A short visit to this beautiful hotel. The interior is splendid, the garden beautiful day as well as night and the gym was really extraordinary. Our room on the bottom floor clean, charming and quiet. Service is flawless. Our only disappointment was the food. Breakfast tasty and beautiful but expensive. Dinner at the Moroccan restaurant really not worth the visit. Extremely pricy but with lack of finesse. Every single other meal in Morocco has been better and more genuine, specifically those served in primitive settings in the mountains. We would consider coming back but definitely eat elsewhere.

Despite being in the heart of Marrakech, this hotel could be anywhere in the world. Really flashy and upscale, it has none of the charm, romance or exoticism most visitors to Morocco are looking for. Give it a miss and try any number of other places with more character and uniqueness

Since its makeover La Mamounia has gone super upmarket. It has become incredibly expensive. The service is mind flowingly good. The food astonishing. Very glamorous, but wow at a price! We were thinking of staying but @ e1,300 per night it was a 'no', so we went for dinner instead.