Sofitel Marseille Vieux-Port

We went there for two nights over new years eve and the next night. We stayed in a Luxury room with terrace and a view over the old harbour. The room itself I really liked, but at over 400 Euro a night it should be good. On teh 31st we had dinner in the restaurant Les Trois Forts. We had a plesant table with a magnificent view. Ther was a 6 course fixed menu, which came with a matching wine arrangement. Service was good and the selection of wine both unusual and interesting. The food itself was competently prepared, but lacked any flair. I had too problems with the hotel. Firstly, they messed up my credit card. They reserved 1000 Euros twice instead of once and were unable to remove the second reservation. So that stayed blocking my card until 31st January. That was very irritating. Secondly, they have a lovely wellness area, but they allow children in. It is hard to relax when children are running around screaming.

Outdated, old, not a five star like advertised. The room is old and outdated the bed not a king and the bathroom flushes non stop. They offered me changing rooms because they can not even fix it. No extra pillows either. Bottom line don’t stay here! Totally scam not worth $350 a night a holiday in is better than this

I checked in with my prepaid voucher for a room with view and was advised a room with view to wall at 0.5m from the window. After complain another room was for disabled with special polietilen covered bedding and uncomfortable bathroom. This was the only available room as the receptionist said. I love Sofitel chain in general, however, this was a bed experience. I Do not recommend at all. The only plus was the view from the breakfast room.

Friendly and well appointed reception was the best thing about this hotel. 1 night stay was €660 which included a lunch of undercooked chicken & 4 drinks . We had a top price room with chipped and badly stained furniture, uncomfortable bed and a very basic shower set up with wall mounted toiletries that provided nothing more than a pin prick of soap. Declined the breakfast buffet but still charged me - fantastic views from the restaurants and bar just a shame they overlooked a totally filthy swimming pool.

Jorge Hernández made the diference with His profesionalism and excellent care. He really loves his job and give all to make you feel the most especial guest of the hotel! Had the most delicius, exquisite , varied breakfast, that with his EXCELLENT service made our last day in town a memorable One. Sofitel Marseille Vieux-Port restaurant has the most privileged and magnificent view of Marseille. STUNNING! Thanks Jorge for giving us a great experience that we'll Never forget. Hope to visit Marseille and YOU, again.