Umaya Resort & Adventures

Love Umaya! From the moment we were welcomed, to our fabulous ocean front room and the great meals, bar, etc we loved Umaya. They made everything easy, from using the complimentary bikes and water toys, to renting golf carts and excursions. Highly recommend.

This was one of the worst experiences we have had with a hotel. None of the toilets in building 6 work due to plumbing issues, they wouldn’t flush. There was even an instance where one completely overflowed and the whole bathroom floor was filled with dirty toilet water and the hotel staff made it EXTREMELY difficult for us to change rooms, even went as far to say “we really can’t do anything about it”. We went for New Years and were told there was going to be a party. Apart from that we didn’t get anymore information, we ended up buying 8 tickets worth $25 each and were made to stand around as they didn’t have chairs for us, we had to look for them and moved them ourselves which was extremely uncomfortable. We were pretty much ignored the time we were in our makeshift sitting area (didn’t offer us a single thing). We ended up leaving after 30 minutes and asking for a refund which they refused. Overall it was a bad experience, the location and the room weren’t bad (apart from all the toilets in building 6) but the service was the thing that left us with a bad taste in our mouth.

An absolutely wonderful stay. We are a family of five and had one apartment with a huge balcony overlooking the lagoon and on to the Maya mountains. Even spotted a crocodile one day in the lagoon (at least we tell ourselves it was a croc!) Amazing view any time of the day! The apartment itself was spacious with two bedrooms and two bathrooms, which made for a relaxed and comfortable stay! The staff at the hotel were super friendly snd welcoming! Especially the front desk! Beds were super comfortable!! Highly recommend this hotel. Much nicer than staying up in Maya Beach than Placencia town itself.

My wife and I stayed at Umaya for our Anniversary celebration. We immediatley fell inlove with the place. So much so that we returned with the entire family. Umaya has an Amazing ambience, and very friendly staff. Definitely highly recommend them. And the amazing job they are doing. Thank to my buddy Ryan for hooking us up 🙏. We greatly appreciate you.

Our planning first started with the communication between the staff and myself, specifically Steve and Ryan, they were welcoming and professional during the entire booking process. They were attentive to our needs and concerns. When we arrived on our schedule date, it was everything more than expected. Steve and Kimberly greeted us and had us settled in. The entire weekend was amazing from the room accommodation, the amazing and breathtaking views, the food and the service from the staff was right on point. Thank you guys for a wonderful and relaxing stay. See you soon🥰