Pueblo Bonito Emerald Bay

Beautiful place the only thing is being elite members did not feel this way this time. Melissa with Elite was the best and made up for our stay. Never get rid of her the others were not accommodating. We were kicked off our elite chairs and yes we were there at 1030 am. Some people came and took our spot and They would not move them as they are suppose to do this was Melissa only day off and glad she was back the next day.

Eduardo helped check us in and out. He was very helpful. Yolanda at the spa did an amazing hour massage. It was a very relaxing week! I also had my kid, niece and nephew (6,7,10). They enjoyed swimming and there was a big selection of pool toys at the Deli.

Beautiful tropical setting. Accommodations and service were excellent. Staff always pleasant and helpful. Clean. Three beautiful pools and Spa area. Massage and facials. Three plus Restaurants onsite. All good. Our favorite was Cordeliere which offers a variety of food choices. The manager Gilberto went out of his way to make our dining experience was top notch. It was!

This is our family’s 20th time at Pueblo Bonito Emerald Bay and it never fails that we have a fabulous time with staff and family. Javier is always there to greet you, and bring your bags to your room. Jose Luis is our favorite waiter by the pool, always making sure we have everything we need. Rooster is hilarious at the pool swim up bar!!! Always making you laugh. Evelyn and Carlos Always doing a great job with the pool activities. Water volleyball, aqua aerobics, bingo, Texas hold ‘em, blackjack and other activities too. We all love going to the spa to get massages. Tonya, Miriam and Patricia Were great and we will definitely be back. Definitely get the all inclusive. It’s well worth it and you can go to PUEBLO BONITO MAZATLÁN downtown and use their pool and use your all inclusive at that resort as well. The only disappointment was that the pool activity Jasmine does not work there anymore and she really made you feel welcomed, really hope she comes back. See you in February 🇲🇽

This was my first time in Mexico and I already can’t wait to come back again. I definitely would recommend getting all inclusive the food is delicious! I think the fried ice cream at Kelly’s was our family’s favorite! The staff really made the experience here, everyone was friendly and helpful.Javier took our bags to our room and came back when we left and put them directly on the shuttle for us! I especially enjoyed the pool activities with Evelyn and Carlos, drinks by the pool made by Gallo, and the wonderful surf and turf dinner served by Mario. Jose Luis (Pepe) gave us excellent pool side service. He made sure to keep us well hydrated! Our cups were never empty. Tanya provided an excellent deep tissue massage I had never felt so relaxed! I will miss all of the staff at Pueblo Bonito Emerald bay! Esta fue mi primera vez en México y ya no puedo esperar a volver de nuevo. Definitivamente recomendaría conseguir todo incluido, ¡la comida es deliciosa! ¡Creo que el helado frito de Kelly's era el favorito de nuestra familia! El personal realmente hizo la experiencia aquí, todos fueron amables y serviciales. ¡Javier llevó nuestras maletas a nuestra habitación y regresó cuando nos fuimos y las puso directamente en el transbordador para nosotros! Disfruté especialmente de las actividades en la piscina con Evelyn y Carlos, las bebidas junto a la piscina hechas por Gallo y la maravillosa cena de surf y césped servida por Mario. José Luis (Pepe) nos dio un excelente servicio junto a la piscina. ¡Se aseguró de mantenernos bien hidratados! Nuestras tazas nunca estaban vacías. Tanya proporcionó un excelente masaje de tejido profundo ¡Nunca me había sentido tan relajado! ¡Extraré a todo el personal de la bahía de Pueblo Bonito Emerald!