Pueblo Bonito Emerald Bay

So much to love about this resort. Location. Staff. Landscaping. We have been coming for years and it is one of our favorite spots to vacation .... however ... one thing is getting worse. Chair hogs. If you are a pool person .... good luck. According to their "policy" one cannot save pool chairs over an hour. That is not enforced. What the "rules" seem to be at present is get to your chosen pool by 8:00 AM, put out your towels and come back anytime you would like during the day. We arrived at our chosen pool at 9:45 and every lounger was taken with only six people actually at the pool and had to scramble to fine two loungers. Four loungers were reserved in a prime location and when we left the pool at 3:00 PM no one had yet to show up. So, If you are a pool person I would recommend going elsewhere. If not, go for it. You will have a great time. Not only is this an inconsiderate to other guests, it hurts the pool staff who rely on tips.

To say that this is our favorite resort is putting it mildly. We have been going back several years. The grounds are beautiful - a cross between a Mayan jungle and the Adriatic coast. As is always the case, the staff makes the resort. Staff members are friendly, courteous and seem to have a positive attitude. Maid service was excellent, pool waiters were hard working with a smile The staff driving us around on golf carts or setting up transportation did a great job. Martain at guest service was fantastic. Evelyn and Carols with activities were wonderful. The rooms have not been updated since we bought at least 18 years ago. They also changed their policy that owners could only use the spa between 8 and 10AM and 4PM to 8PM. Which I believe is completely wrong. One of the reasons we bought was the usage of the spa. The last few years they have limited the times for morning bus services to the other Pueblo Bonito

We stayed here as a way point to wait for an apartment to rent. The online pictures of the hotel rooms are somewhat deceiving. They look good from a distance but once you spend some time you see all the issues. Moldy smelling beds and furniture, old and broken lamps with visual mold, poor air circulation is at fault here. Patio door wouldn't stay on its track and was very difficult to open or close. Some cabinet doors had broken hinges. The lamps in the bedroom had exposed wire. The pullout couch bed was hard as a rock. Mismatched bulbs everywhere, some sockets hanging were hanging and broke in the lamps. The wall receptacles were very out dated and some were broken with the faces coming off. For the price of this place and how gorgeous it is on the outside, the rooms themselves should be way better. This could be a 4 star resort but the rooms killed any possibility of that.

Seriously, the most beautiful resort we have ever been to. Amazing food, and the service around the three pools is five stars. Nice touch to have a free shuttle to downtown Mazatlan, to the Pueblo Bonito Mazatlan Beach Resort. The restaurants at the Beach Resort are excellent, and Angelo's is a must but definitely need a reservation. So much to see and if you just want to relax you will never have an issue finding a good lounger by the pools.

The resort is beautiful and a very relaxing place to vacation. I had previously visited when the resort was relatively new, and it appears that there has been no or very minimal updating since then. Pueblo Bonito really needs to invest in this gem of a location. On the bright side, we purchased the Platinum all-inclusive plan and were extremely pleased with the quality of the food, and food options at the Pueblo Bonito Beach Resort, and Casa 46. Also the included airport transportation and spa massage were great. The gym and exercise classes (extra fee) were wonderful too.