Shore Lodge

The place is nice and the pool is amazing in the winter but had a few big issues… Chicken pasta came out without any chicken, mini fridge leaked (defrosted overnight) all over our left over food inside it and ruined it, had a $500 gift card and it had a $0 balance when I went to use it and it took hours of working with the staff to find out they gave me a card with a $0 balance and had my card with my $500 in their office still… (fishy). Our bags were sent to the wrong room and had to wait a long time to find them and get them to our room when our kids were waiting to swim. Positives: kids game room is fun (although video games didn’t work), movie theatre is amazing and a wonderful touch with the confessions, pool was fantastic, food at cut water was really good once it came out correctly.

Poor customer service made our trip to Shore Lodge one we will not repeat. Extremely rude staff at The Narrows - won't ever go back and do not recommend because of our experience.

An hour after arriving I returned to my room to find all of my girlfriend’s belongings gone through. Then a weirdo employee proceeded to knock on our door 2 more times late that night. When we addressed the front desk they told us they would give us a discount then proceeded to not apply it to our final bill and ended up charging us twice for our 2 night stay and have still not refunded. Be cautious of your belongings. We have had to call 3 times and this still has not been resolved. We also were left half eaten cookies in our room.

The Shore Lodge is such a great place for families. They grert you with cookies and wine and offer everything you need for a fantastic stay.

We didnt care for our stay here. You DO NOT get access to the spa when staying at the hotel. They DO NOT offer a day pass to the spa "anymore". You only get access to the spa if you book a treatment which can book out up to six weeks in advance. NONE of this is on their website, nor is it stated anywhere when or once I booked our room 2.5 weeks in advance. We were told by the girl at the front of the spa that they service a country club as well as the hotel, which is why things book up and they dont do day passes anymore. I was upset since our plan was to hang out at the spa for my partners birthday. I went and expressed my disappointment to a guy at the front desk, and his response was "what would you like the resolution to be?" I had no idea how to answer him, so he said he would think about what he could do and he would give me a call, which he never did. Other things of note, the service by the staff is below average and doesn't match the higher end esthetic of the hotel. We had our do not disturb sign on our door and received a knock. Dont know who it was since neither of us were clothed. The room was nice, comfortable bed and pillows. After taking a shower the pipes seemed to release a sour smell into the room, not pleasant. The girl at the front desk of the spa was nice but she was extremely disheveled and needed to wash her hair. When checking in the service from the guy who checked us in was to check my id, credit card and gave me our room keys. He didnt tell me where i could park our car or share with us where all of the amenities were located on the property. All of these small things can add up to having a great experience, which we did not. If I knew about the spa i would have gone elsewhere.