Shore Lodge

The service staff were great, very friendly, except for the one in the service room just off the bar that was hollering profanity after profanity while my wife and I sat at our table working. Front office staff were great, very polite and accommodating. Bar was great. I would happily pay maybe $185-200/night to stay here in the 2 queen room we had. But that's where the problem is. This was a mid-3 star experience for an upper 4 star price. This room came out to $385 for one night, when I was quoted $302 by the way, conveniently forgot to tell me about the resort fees... Interesting. When I spend high dollars to stay at a swanky place for an early Valentines Day trip (my wife will be out of town so we took ours early), I expect my excess of money to afford me residence in a nice place. The wallpaper was coming off two of the walls in my room. The shower had the pressure and temperature regulation of a petulant toddler. Burning, ice, pressure wash my hair off, then just a dribble, really? Doors and trim moldings there were rotting off everywhere throughout the property, in our room and in hallways and restrooms all around the building. Take a stroll outside along the lakefront, gorgeous, so long as you don't look back at the building because it quite frankly looks like the last time it was painted was when my grandfather had hair and a cool car (he passed in 1992, God rest his soul, wonderful man, also bald since well before I was born in the early 80s). The dang picture windows of the lake were so dirty it looked like it was foggy. There are no bathrooms or changing facilities anywhere for the pool, gym, and hot tubs. Want to go sit in the hot tub? Well change in your room and walk through the entire hotel in your robe to get to the pool area, pick up your towel that has snow on it because they keep them outside, then put all of your stuff on the ground or steal a chair somewhere around the hottub, and then enjoy your dip only to get back out in the freezing weather and put on your frozen towel and run back into the building before your nipples fall off-through two access controlled doors by the way. Hope you didn't forget your key or you're getting frostbite. Ah and the coffee shop for a good morning brew and bite. Breakfast burritos ($10) are premade and in the cooler, microwaved for 13 seconds for that delicious refrigerator cold interior we all love in an enticing breakfast, and coffees that will be ready at some time today, and also room temperature. Two breakfast burritos, 2 coffees, 1 tea, 1 orange juice, $60. All of it gas station quality. I mean, really guys? This is the "resort experience" I get for nearly $400 a night for a 2 queen bed hotel room? I have stayed at many of the hotels in McCall over the years. I will literally stay at the Super 8 before I book here again.

An absolutely outstanding experience with the staff taking care of us, beautiful pools overlooking wilderness, a spa to relax in, incredible food & one of the best nights sleep- even with my kid-can’t wait to come back!

The place is nice and the pool is amazing in the winter but had a few big issues… Chicken pasta came out without any chicken, mini fridge leaked (defrosted overnight) all over our left over food inside it and ruined it, had a $500 gift card and it had a $0 balance when I went to use it and it took hours of working with the staff to find out they gave me a card with a $0 balance and had my card with my $500 in their office still… (fishy). Our bags were sent to the wrong room and had to wait a long time to find them and get them to our room when our kids were waiting to swim. Positives: kids game room is fun (although video games didn’t work), movie theatre is amazing and a wonderful touch with the confessions, pool was fantastic, food at cut water was really good once it came out correctly.

Poor customer service made our trip to Shore Lodge one we will not repeat. Extremely rude staff at The Narrows - won't ever go back and do not recommend because of our experience.

An hour after arriving I returned to my room to find all of my girlfriend’s belongings gone through. Then a weirdo employee proceeded to knock on our door 2 more times late that night. When we addressed the front desk they told us they would give us a discount then proceeded to not apply it to our final bill and ended up charging us twice for our 2 night stay and have still not refunded. Be cautious of your belongings. We have had to call 3 times and this still has not been resolved. We also were left half eaten cookies in our room.