Grand Hyatt Melbourne

I couldn't believe my luck! I booked a King room with Yarra river views at the Grand Hyatt and was upgraded to the Amabassador Suite on arrival. It was an amazing and very luxurious experience. I recommend you stay at the Grand Hyatt Melbourne if you can afford it - it's a fantastic location and the hotel is so well polished with excellent staff who are very efficient and polite. Such a great place to stay.

I have known this hotel when it opened nearly 40 years ago. The location is convinient to go around the city area and easy access to trams are very good for tourists. The breakfast buffet was great offering various menus. I arrived little after 13:00 but I was able to go to the room and take a rest for my mother needed a rest after a long flight.

My King bed room was spacious and I was able to use the couch/table as a desk area. Whether you eat in the hotel restaurant or have access to the lounge on the 31st floor, food was great and plentiful. Also, given the hotel's location, there was sooooo much to see and do in the area whether it was shopping or venturing out to NGV or walk along the Yarra. You'll get your steps in but that's perfect for Melbourne.

Stayed for two nights. Valet service excellent. Reception very lovely and helpful. In-room dining extremely fast and very tasty - had the salmon. The room was thoughtfully laid out with a wrap-around couch encircling a table that I hadn't really seen before. Amazing views of the river if you pick the river view room. Close walk to so many key spots - Emporium, many excellent restaurants, Botanic Gardens, etc.

I hope the Hyatt don’t respond with one of those annoying regurgitations of the things that are good about this place that we see so often now like “ we are pleased that you liked…..” etc. I hate that. But this hotel just does not measure up. What is s hotel? To me a good hotel needs to provide a comfy bed and a nice shower. The rest, frankly, is window dressing. So. Yes, the bed was okay. Reception is the normal over sized over ornate thing but it is nice and yes the staff were friendly. But my god the showers are bad. So so bad. There are no thermostatic controls, no mixing of water - just a basic hot and cold tap. The cold water pressure is so low that it’s close to impossible to get a constant temperature - and Lord help you if the person above you or next to you has a shower at the same time. Management will know this. If they are honest and resist the “we are glad you liked our staff” type reply - they will know that the shower plumbing is awful. Sub standard for the price.