Pan Pacific Melbourne

On our first ever visit to Australia we checked in to the Pan Pacific for 3 nights, checked out & back in again a week later, 6 nights in total. Super hotel, very spacious rooms ( floor 15 with Yarra River views on both occasions ) , slight delay for breakfast seating but well worth it ( I miss the juicer ) , great location, staff are truly excellent. Only negative was the delay for the lifts. It was my wife's special birthday and we were delighted to be welcomed with a card & bottle of bubbly. Would we stay again? In a heartbeat.

We were given a handicap room because we checked in early. The room has one small sitting chair, we asked for another and were told no others are available. So for three days we have only one comfy chair along w a desk chair to sit. This seems poor service.

Absolutely fabulous stay at the Pan Pacific. Loved all of the staff. So friendly and helpful. We booked a club room for 2 nights and thought the club lounge was extremely good for breakfast, canapés and for early evening drinks. The location of the hotel is perfect. We had a room on the 17th floor. Great views over the River Yarra. We would definitely recommend this hotel and we will certainly stay there again if the opportunity arises.

My husband and I stayed 4 night at Pan Pacific Melbourne in their Premier King Room with City View. We had a lovely time at this hotel ... great service and beautiful interior. Pro: - awesome view of the river from our room with their floor to ceiling windows - great big beautiful bathroom with separate tub and shower, and separate toilet with a door - awesome breakfast buffet with lots of selection and the restaurant staff were super sweet - lots of shopping and restaurants in area ... great to walk along the river - perfect for a morning run - a number of bus tour companies do pickup directly at this hotel Con: - the breakfast buffet does get super busy on the weekends and holidays so you may have to wait to be seated - the only road to the hotel gets super busy during conventions because it leads to the convention hall parking complex ... all the cars got jammed at the parking entrance

Had a great memory when Pan Pacific just took the property over from Hilton in early 2018, but this time was not the same story. The amenities were lack of maintenance, and the service was poor. The pillows were soft and not supportive at all. The staff promised to send some other firmer pillows but did not show up at all. The shower space does not come with a door (enclosure) , which might be ok at hot seasons, but could be a issue when doing shower in winters. Would not come back again when next time visiting Melbourne.