Sofitel Melbourne On Collins

This stay was probably the most pleasant one we have had across my many years of being an Accor member and staying in a wide range of Accor properties world-wide. We are measuring this against Accor properties such as the Fairmont in Banff, Lake Lousie, Quebec and Sofitels in Singapore and Macau. It started with our check-in which went flawlessly. Matt Andraws, Hotel Manager, came out from his office and introduced himself, gave us chocolates and took us up to our room. We were delighted to find that we had been upgraded to a corner suite, consisting of a large bedroom, as well as another large containing a dining table seating 6, full size couch etc on the 47th floor with fabulous view. As we were unpacking, the door bell rang and a bottle of champagne on ice was delivered to us. Matt was visible throughout the hotel and it was obvious from our observations and conversations with staff that he placed great value on talking with guests and ensuring their stays were enjoyable. On our check out Matt came and said goodbye and escorted me down to street level where my partner was waiting with our luggage. At breakfast one morning, we were chatting to him about how delicious the omelette was and how we could never get them to taste like that. Unbeknown to us, he organised with the chef who made our omelette, a cooking lesson on how to make the best omelette. The tips the chef gave us have definitely improved ours. The staff in the Sofitel Club Lounge were pleasant and attentive. We would like to mention Derek, Mia and Kelly. Derek remembered my name, room number and food allergies after one visit to the Lounge. Mia always called us by name and was always anticipating guests needs. Downstairs at street level, Lachlan carried out his duties with a smile and with care for the guests. He helped us with our luggage to the tram and checked we knew where to get off the tram to catch the airport bus. He offered to stay and put our luggage onto the tram. The previous day, my partner was waiting for me to come down and Lachlan checked whether he needed anything including cold water. The staff demonstrated their understanding of the correlation between the guest experience, repeat custom and loyalty to the Accor brand.

Celebrated our wedding anniversary with 2 nights - Ambassador suite & dinner at No35. Staff were good everywhere although the bar staff insisted on shutting rather early when there were people from the restaurant like us who wanted to continue enjoying the evening 30 December!

I am ready to write this long review with a full and happy heart! As a regular Melbourne ‘staycationer’ at other 5-star hotels, I finally decided to use my Accor membership benefits as a Christmas treat for myself, rather than allow them to lapse over the year. I was nervous about choosing a new and unknown hotel but decided to go with Sofitel, for its location on Collins St. I booked a luxury corner room for 2 nights and checked out on 31/12/24. From the moment I entered the lobby, I knew I had chosen well—the ambience was elegant and peaceful. I was greeted by Tien, who went out of her way to look after me for the remainder of my stay. To my surprise, I was immediately upgraded to a junior suite as part of my membership status (who knew!) and was totally blown away by everything about this suite! Just WOW! The list of pros is extensive: it was so quiet in the room, with 8 pairs of magnificent window shutters, unbelievable views, and the most breathtaking sunsets. The cloud-like bed, the pillows, the room temperature (with the option to easily adjust), and the lighting control at your bedside were all fantastic. There were beautiful and comfortable chairs and a lounge, enough seating for at least 8 people, including dining chairs, a Nespresso coffee machine, divine bath products, and king-size bath sheets. The pièce de résistance was definitely the ‘bathologist’ program! I regret not reading the sign on my first night, as I missed the opportunity to have 2 baths instead of 1! Basically, you choose from an aromatherapy menu, and the hotel runs a bath for you, complete with rose petals and candlelight. I honestly could not get enough of this hotel! Two nights was not enough to explore and try everything on offer. I spent many hours staring out those amazing windows, reading and lounging, ordering room service, and taking care of my body and soul. It was a truly beautiful experience which I thoroughly enjoyed. Is there anything I can think of that could be improved? The toothpaste is packaged in small plastic-coated packets that are very hard to open. Additionally, the hotel doesn't seem to provide complimentary water after the first night, which I found unusual, and there is no sugar available for tea or coffee. I’m sure a quick phone call to housekeeping could have resolved these issues, but personally, I wasn't too fussed. I cannot recommend this hotel highly enough. I especially look forward to seeing the winter skies from the suite in the future. That viewpoint, when it rains, and even thunderstorms, would be amazing! My sincerest gratitude to Tien for providing such a personal experience that will no doubt continue in the future, to Ryan at No 35 for his warmth and service at dinner and to Alice at breakfast for her exceptional manner and smile. Merci et à bientôt, Sofitel!

We enjoyed a very indulgent mini break at Sofitel Melbourne for our Wedding Anniversary. We booked a club room but asked to have a room with a walk in shower and this request was happily accommodated. All the staff were so helpful and professional and we were thoroughly spoiled. We must mention Nadia and Hozannah in the Club Lounge and Alice in 35 for breakfast. The hotel was luxurious and despite the busy time of year never seemed busy or noisy. The room on level 41 while not big was perfectly configured and had every amenity, the bed was superbly comfortable. We will definitely return

5 star and more in every way. Bedding, mattress comfort, view, linens, room service, breakfast, setting, location, pool and gym. Well worth the Accor membership and outlay for special occasions or business (we were both). We will be returning. Thank you to all the staff at every department.