Sofitel Melbourne On Collins

We have just stayed at the Sofitel for 6 nights and enjoyed our stay very much. We requested a room on a high level and had stunning views from floor 48. The views are amazing both day and night. The room is spacious and very comfortable - 3 comfortable chairs, a small table for dining (we had room service on 2 nights) and a very comfortable bed. We had breakfast each morning on the 35 floor - again - stunning views (complete with hot air balloons drifting past). Every staff member we met was friendly, very polite and competent. The hotel has a French vibe - and most appropriately as this part of the city is always referred to as the "Paris end" of Melbourne - surrounded by beautiful shops. The Melbourne tram stops right outside the hotel. Our family met us for breakfast one morning and could park in the valet-parking at the hotel. Overall - a delightful hotel of very high quality in every respect.

It's been a few years since we last stayed here. As a Diamond ALL Accor member, we were upgraded to a suite (Great!) and had Club lounge access, also excellent. Quick check-in and check-out, housekeeping was excellent, breakfast in the club lounge was fine, good service by all staff we interacted with, we will return.

My wife and I arrived early in the morning at Sofitel. Eimeren was very helpful and welcoming. She said that she would call us when the room was ready. She called us right away and we were in our room quickly. The trip was our 50th Wedding Anniversary and the staff provided us with notes and wine to celebrate the occasion. We can't thank you enough because you made our stay special.

Have just spent the night at Sofitel, as soon as we arrived we were warmly greeted by the Valet Staff and upon checking in we were upgraded to a Suite and the warm greetings continued. We knew we'd made the right decision to stay at the Sofitel, there was nothing to fault, congratulations to all of the Staff, Sofitel is now our go to hotel when we visit Melbourne.

My daughter being a platinum member of Accor purchased us a gift voucher for Saturday high tea. The price was &196- for 2 persons but she paid $177- given a 10% discount for being a platinum member. We were give a table with no view except looking at a high rise building. Please don't be fooled with bay views as the are only 2 tables we saw facing the bay. I must state the the service was great and the high tea excellent. Beautiful decor in the building but the views are not all that great. When we finished a staff member asked us for the voucher and stated that we had to pay an additional $19- as the cost was $196. I explained to the Manager on duty that my daughter purchased the voucher for $177-. When I made the booking I was not told that I would have to pay the difference. The Manager on duty did not want to hear what we had to say about the discount. I am also a member of Accor and the website clearly states 10% discount for members for Saturday high tea. He insisted that I pay the difference which i did. Its not the money but the principal of it and the attitude of the manager on duty today 08/03/25. For an excellent high tea experience I encourage you try Bradley Damon on South gate promanade in the city along the yarra river. Only $69- for 2 persons which you will thoroughly enjoy.