Sofitel Melbourne On Collins

This is my fourth time at the Sofitel Melbourne on Collins and the hotel never disappoints. The rooms are large and spacious, breakfast is amazing, and the staff members are incredibly friendly. The location is perfect.

A wonderful stay. Room was huge and attention to detail was exceptional. We have diamond Accor which gave us lounge access. Breakfast is amazing, food options plentiful and of high quality. Happy hours and high tea in the afternoon also great when having a wee break from the tennis. I highly recommend a stay here. Great location, easy walk to the grounds and centrally located for dining options

we had an outstanding stay, starting with email communication before we arrived, through to warm greeting from Naman and an upgrade to a suite, along with excellent lounge excess including zero alcohol option which for us was wonderful.thanks to GM Matt for meeting us when we arrived and for the wonderful team in lounge , maria, angie erin, alou, tahleah,priti, lieulla to name a few. standard restaurant great for breaky also. loved the location , felt so welcome me would gladly stay again .

Paid $350 for a twin room for the night. Checked in as an accor gold member, no attempt made to recognise status. Was given keys to room, and upon checking in, it was not a twin. Back down to reception to get new keys for another room, had to lug my and my elderly mother's bags all around the hotel. No apology. Upon checking in to the new room some 30 minutes later, there was a welcome note and gift for another guest. No explanation of what to do with this. Really disappointing stay. Sofitel, you should take notes on service from the ibis Melbourne central- 1/3 of the price and far better experience.

This is an amazing hotel to stay at in Melbourne. Great location - main attractions and shopping within walking distance. Staff were very kind and helpful. Lovely room size and ammenities for a reasonable price. We will be back next time we come to Melbourne!