Sofitel Melbourne On Collins

So the entire reason we stayed here, and paid 3x the price of our accommodation the previous night, was for Sofitel Club. And OMG what a disappointment! I mean the hotel is fabulous. But for high tea we were offered two little cakes and a croissant each. That's it. Luckily I overheard someone ask for a cheese platter. So then we did that too. And it was great. But I had to ask for it! What?!?! I didn't pay an extra $500 per night to have to ASK for food to be served. WTF? Then, at the evening Club, they had those same cheese platters. And that's it. So I took a guess and asked for some hot food. And they brought us some great spring rolls, fritters and pork balls. They were awesome! But again, I had to ASK. WTF? Can't you just offer these things if you have them, cause we're paying sooooo much for access to the Club. So as nice as the hotel is, I will not be staying here again cause I didn't feel welcome at the Club, which was the thing we were looking forward to the most! :(

WOW. last time we stayed was about 30 years ago, to receive an upgrade to a stunning suite was belong dreams We thank you

Always love staying at the Sofitel. the staff are friendly and so accomodating. Great location and great views.....

We always enjoy our stay at this great Melbourne hotel. The location is great a the interaction with staff from check in to check out is 5 star. The beds are super comfortable and the rooms very clean and well serviced. The views from the No 35 restaurant and the Club you never tire of and the food and drinks served just add to that experience. We met some lovely new staff this stay and got to farewell Noel who has looked after us with great breakfasts for many years. Thanks again everyone, Catriona and Jim

This stay was probably the most pleasant one we have had across my many years of being an Accor member and staying in a wide range of Accor properties world-wide. We are measuring this against Accor properties such as the Fairmont in Banff, Lake Lousie, Quebec and Sofitels in Singapore and Macau. It started with our check-in which went flawlessly. Matt Andraws, Hotel Manager, came out from his office and introduced himself, gave us chocolates and took us up to our room. We were delighted to find that we had been upgraded to a corner suite, consisting of a large bedroom, as well as another large containing a dining table seating 6, full size couch etc on the 47th floor with fabulous view. As we were unpacking, the door bell rang and a bottle of champagne on ice was delivered to us. Matt was visible throughout the hotel and it was obvious from our observations and conversations with staff that he placed great value on talking with guests and ensuring their stays were enjoyable. On our check out Matt came and said goodbye and escorted me down to street level where my partner was waiting with our luggage. At breakfast one morning, we were chatting to him about how delicious the omelette was and how we could never get them to taste like that. Unbeknown to us, he organised with the chef who made our omelette, a cooking lesson on how to make the best omelette. The tips the chef gave us have definitely improved ours. The staff in the Sofitel Club Lounge were pleasant and attentive. We would like to mention Derek, Mia and Kelly. Derek remembered my name, room number and food allergies after one visit to the Lounge. Mia always called us by name and was always anticipating guests needs. Downstairs at street level, Lachlan carried out his duties with a smile and with care for the guests. He helped us with our luggage to the tram and checked we knew where to get off the tram to catch the airport bus. He offered to stay and put our luggage onto the tram. The previous day, my partner was waiting for me to come down and Lachlan checked whether he needed anything including cold water. The staff demonstrated their understanding of the correlation between the guest experience, repeat custom and loyalty to the Accor brand.