Crown Metropol Melbourne

Four days with three rooms over Xmas 2024 Check in/out lines were terrible.Upsold a “better” room which turned out to be dusty dirty with mould on bathroom fan.The curtains and track were broken requiring some time to be able to be closed,there was no IPad docking station or simply having only one teabag.The room itself particularly the carpet was threadbare and unclean.Much of the room furniture was coated in dust. If cleaning is only at three days then surely several towels not one each should be left. It was necessary to find cleaners and obtain soaps towels tea bags for all three booked rooms. Another of the rooms we booked had similar issues and no soap or pump refill in shower. Calling the concierge fell on deaf ears with no docking station for the entirety of our stay,if you want people to purchase room service or other items the device needs to work. Speaking with floor Manger on departure the upgrade room fee was refunded and there was a promise of an upgrade should we return. There was dismay we had been given such poor rooms but certainly no surprise as to the levels of cleanliness and poor service we had experienced. This hotel is tired and dirty Management need to revise their cleaning maintenance and front counter staffing policies we will be staying elsewhere when we travel to Melbourne.

This was an utter disappointment. I have been coming every christmas for 4 years now. It became a family tradition to stay at Crown Metropol over Christmas and New Years, but this year that tradition ended. They have stripped the accommodation package of everything extra that made it worth being here. They do not do house keeping for your room by default anymore; it takes 3 days to get your bed made; the pool hours have been reduced; there is no adult time for the pool; the pool closing hours don't allow us to watch the sunset as it previously did. On top of that the wait time at arrival was in excess of 1.5 hours, absolutely rediculous. Parking is no longer complimentary or included in the package. They then try to upsell to you to pay $84 per day for parking. It took 3.5 hours for house keeping to equip our room as it should've been when we arrived. It seriously felt like we were just another transaction for the hotel this year, where as previously it felt like the Metropol was our christmas home. It has become an absolute joke now and I am pretty sure we won't be coming back. I can't recommend this hotel for anyone as a result of the hotels poor management decisions. It is not worth the wait, the money or the effort to stay here.

8 nights stay along with my partner and 2x staff and we’ve had to repeatedly ask to get our room cleaned because of their 3 day cleaning policy. Repeatedly asked to refill our teas/ coffee and sugar- basics of a 3star hotel that they’ve struggled to achieve on a daily basis. Cups and glasses are rinsed in the room- not collected to be washed properly and replaced with cleaned ones. Walking down the corridor we’ve observed crumbs and sharp wastes on the floor for a week- obviously not vacuumed the floor . Trays would sit on the floor 24-48 hrs before it’s collected. Not worth paying for this so called 5 star hotel which in my opinion only delivers a 3 star service. It’s filthy, out dated with terrible management. Will never book here again.

This was my last time at Crown. Rooms are not automatically cleaned and even if there was a lot of dust on the shelves. Pool times were drastically reduced. Elevator waiting times were really bad. Most of the staff were not helpful and pointed to someone else to answer your question. Rubbish on the floor that is not cleaned up. Wall covers falling off. Hotel group seems to have a new owner that is trying to cut costs.

Treating ourselves to a weekend in the city for our 40th wedding anniversary I wanted to stay somewhere special. I was sad to get a room overlooking Clarendon St but that's the luck of the draw. The room was clean and comfortable. On our first day we had to ask for teabags as the supply in our room hadn't been replenished. The next day we put the switch on to have our room serviced and upon returning at 10pm we found it hadn't been done so had to ask for towels and coffee and tea replenishment. Upon check in they take $200 from your credit card for incidentals and return it within a few days. They credited the amount a few days later and then we received a call to say they had credited it twice and we had to pay it back. All up for a 5 star hotel we were pretty disappointed with the service and while its a nice hotel I don't believe it's special enough to charge the amount we paid. With so many hotels available in Melbourne I'm sorry I chose this one and will certainly not be returning or recommending it. Find another special hotel.