Hacienda Xcanatun

We were warned of the Construction Project by an email from the Hotel one day before our booking and once the reservation was no longer refundable. Our room was really nice, although we did have some bad luck to have some noisy neighbors. We did call the hotel reception and they said they would send security, but the noise didn't stop until 3am... Hotel would be beautiful without the construction. As other guests have said, its very noisy all day at the main pool. Its a massive project. The hotel could hardly handle the existing clientele. Will be impossible once the extra buildings are done. Food fairly poor at the hotel but you can drive a few minutes to find amazing restaurants.

We stayed here for 3 nights as part of a series of travels around Mexico. The hotel is a very relaxing hacienda with spacious grounds and our accommodation was really pleasant - a traditional building with a living room, spacious bedroom and bathroom and private terrace. Air conditioning and excellent ventilation meant that in spite of the obvious warm weather we felt very comfortable inside. The magnificent 50 metre pool (one of 3 outdoor pools) was a special favourite of ours and we also really enjoyed the seating around the pool. The hotel is in a great location either for driving downtown or heading out to Progreso for example - being within easy access of the highways. Within 5 minutes there is also a supermarket in case you have forgotten something. We ate some lunches and breakfasts at the hotel and breakfast was perhaps disappointing- both in terms of the service being slow and the lack of variety. But these are minor points. We sat back and enjoyed the scenery - the coatis, the lizards and the two adorable hotel cats. Finally it must be said that the current major expansion work means building noise around the pool until 6pm (and builders with a birds-eye view of the pool) which may affect your enjoyment. We restricted our visits to outside the working hours but not everyone can do that. The extended hotel and buildings will greatly increase the number of people on site which I would be somewhat pessimistic about - the current hotel has a very select feel to it.

I was fortunate enough to stay at Hacienda Xcanatun for two nights on a solo wellness getaway and it was honestly one of the best hospitality experiences I've ever had. From the second I arrived to the Hacienda the staff were attentive (already knew my name and had prepared a cool cloth and welcome drink) and friendly, something that continued on throughout my stay there. Every staff member I came across while wondering the amazing gardens and yoga pavilion greeted me with a smile and by name, an impressive feat that made me feel extra welcome and special. I was escorted to my stunning room by the friendly concierge who showed me around and explained the different ways I could contact them if I needed anything. My room was absolutely beautiful and perfectly peaceful despite construction going on nearby for a new extension. I had a private plunge pool within an enclosed courtyard where I was able to relax and unwind and just listen to the birds at sundown. The plunge pool was kept at a perfect temperature and doing yoga in the tree surrounded patio every morning was bliss. When I walked into my room the first thing I noticed was the TOWER of welcome chocolates. Not one, not three, an entire tower. The top one is shaped like a little mayan statue and tasted like passionfruit. I had a minor issue with my curtains and they fixed it immediately and the amenities included pretty much anything I could think of, including really comfortable slippers and bath robe. I was feeling indulgent one evening and ordered a burger and fries to eat in my room and it arrived hot, perfectly cooked and the fries were just salty enough and very good. The highlight of my trip had to be the spa, where I booked a massage package and, like elsewhere on the Hacienda, the service was impeccable. It's clear that the staff are trained to the highest standard and the little details really are what made the trip amazing. I will 100% be returning, this time to stay in one of the older, more traditional rooms for an authentic hacienda experience. One thing is for sure, I'll be getting another massage and burger.

If you are at the property you have to stop at the spa for treatment! I opted for the Purity Touch - a full body ginger scrub, a full body mud wrap and 60 min massage. Amazing value for all of the services. Mariana my therapist was amazing! She was so attentive and constantly check in to make sure the experience was going well and that I was conformable. As soon as I finished I told people in our group to book services!

We came to an hacienda to relax and celebrate our wedding anniversary. We are extremely annoyed with the fact that there is a construction going on throughout the whole day. We came here to relax… and this is extremely stressful. We understand this is a business, but we should have been warned in advance. This would most definitely affect our decision in staying here during this period. This is very frustrating, we booked in an Hacienda!!