Hacienda Xcanatun

Spent a great 3 nights at the hacienda. The room was huge, with one of the nicest bathrooms I’ve seen. The pool wasn’t busy (even though the hotel was full), and the restaurant food was top quality. The staff were very friendly. Very happy with the stay.

Above and beyond experience for a short 2 night stay prior to a conference in Montejo Paseo. I wanted a luxury experience to celebrate my birthday and relax before a work conference in the city. From the WhatsApp communication starting a week prior to arrival, to the welcome sweets and surprise birthday cake in my hotel room… the staff at Hacienda Xcanatun was outstanding. Food… excellent! Ate at the house restaurant upon arrival and the food was AMAZING! Plantain chips with duck carnitas, queso relleno, shrimp tacos! The main pool was top notch. Leslie and her staff were so attentive. The pool has a nice ledge, so I sat in the water, drank bevvies with Chaya and read a book all afternoon. The room! STOP IT! They apologized because there was a wedding and the hotel was full, so they could not provide me with an “upgrade”, a perk of my AmEx Platinum…. Ya’ll I did not need an upgrade…. Private outdoor terrace, private - outdoor shower that connected to my main shower. If I had more time, I probably would have used the soaking tub… Spa, beautiful. I booked a Thai massage. Not what I was used to from a Thai massage, but the service quality was amazing and Fany’s hands were strong and on point. If I could do it again, I would just book a regular massage with Fany, or maybe a scalp and foot massage. There is a beautiful yoga deck overlooking a serene pond. Took some time for meditation and yoga there after my treatment. The second evening, I took an Uber into the city (very safe, very easy, no difficulty getting there or back)….

Hacienda Xcanatun takes hospitality in Merida onto a new level - it is perfect in every detail. From the moment you check in you are surrounded in luxury, tranquility, comfort and the best experiences. Two great restaurants serve the best regional and international dishes. Very good local artesanal beer. There are 3 pools, one Olympic size. If you travel to Merida, this is the place to stay. And very wonderful staff, attentive and friendly.

Great facilities. Excellent service and food. Very convenient location near the airport and beautiful local attractions and entertainment. I will make sure to come back to Xcanatun in future visits to Merida and Yucatan. Congratulations!

Beautiful, elegant property, large pool is gorgeous, very relaxing and calming, very romantic, excellent service, I liked that more locals come here to visit, it doesn't feel touristic, has more authentic feel. The property has obviously the hacienda style but also mixed with Asian style, which I love. The spa was beautiful inside, and also an amazing experience, was second best massage I have ever had, the Banyan Tree in Bangkok is better, the experience was similar but not on the same level as Bangkok. The food was excellent, flavorful (except the verde chilaquiles, a little bland, but that probably not the region's specialty), the pibil and lime soup was best I ever had next to Kinich restaurant, I loved the molletes, it was really good, different style than Mexico City but very good and filling, loved the pickled tomatoes on top. I love that they support the local community and buy food from them, this is really nice that the hotel gives back to the community. My suggestions, since they are expanding is add free environmentally safe citrus spray to guests for mosquitoes like they do in Thailand, we stayed in the Xcanatun room with private pool, maybe have that pool a little heated, the bathtub in the room really for just one person, maybe make it big enough for couples to take a bath together, that would be really nice. Also, I am very picky about my cocktails, I get it, this location is in an obscure place, but it is part of Banyan Tree Group, people are paying a lot for the rooms, they need to up their game where drinks are concerned, why can't I get a mezcal sour (with egg white) - maybe they should compare with Mexico City's Four Season's Fifty Mils Bar and Carlotta at the Ritz Carlton, drinks like Lola Bunny with carrot juice, habernero syrup, beet shrub, lemongrass, gin or spicy cucumber mezcal sour at the Ritz, with chapulin salt - the cocktails at Xcanatun they think adding Sprite to cocktails makes it a good combination, Sprite is worst thing you can add to a cocktail. Also you shake the cocktails with ice but generally if you put ice in the cocktail it will melt and water down the drink. Albeit, my husband said this is the best room he has ever stayed at, that this was better than Qualia in Hamilton Island....