Andaz Mexico City Condesa

This review is for the Hyatt Andaz (NOT the Regency): Not certain how this hotel made the 'edit' cut at Chase Saphhire Reserve...the hotel lounge is built around "pints and paws" for local petowners, the roof top restuarant blares music and the pool is in a state of complete disrepair - hundreds of one inch tiles missing, dirty - READ Unuseable. The rooms, many have a 4+ foot diameter infrastructure column running through the center of the room, between the bed and the window - ZERO view. The escalator with red carpet is SO out of date, like a filthy casino. There was a "call this number for a massage sticker' on the bathroom mirror from the 1990s that the hotel clearly has tried to remove - unsuccessfully, stained into the mirror glass. So many blinking lights in the room, from TV to smoke detector, it was endless - not kidding - like 20! Just so gross. Will write CSR and suggest review of their edit classification - the single thing this place had going for it, location. But the rest of teh issues totally overshadowed even that strength. PS. The drinks are terrible, with 4-5 bar tenders standing around - shooting the breeze. I accept that if things are in order - but it was DIRTY....each day of our 4 day stay - will never return or recommend. Would have complained on site, but four day stay too short and stay was on Ultimate Reward Points at 2 cents per point - great exchange - horrible hotel. Bottom line: NO BUENO.

Great hotel and great location!!! This place greatly exceeded my expectations. If you like Condesa this is the perfect place. Beautiful view from the pool/restaurant

Great hotel nice beds in great location and great breakfast with amazing service, good stuff, good environment absolutely good

I was celebrating my Birthday here. The location is great, in short walking distance to MANY restaurants, shops, coffee shops etc. There is also a circle K directly across from the hotel and a pharmacy on the corner. The staff here makes you feel special, they remembered our names (even on day 3) and made us feel very welcome. Raymundo, Gustavo, and Rocco made our stay special. The only note is the room was near a storage closet (housekeeping) so if you are a light sleeper, request something a little further away. I was in room 404. Thank you for everything Mexico City Andaz!

A beautiful luxury property with amazing views of Mexico City. All staff throughout the hotel was extremely friendly and helpful and went the extra mile to accommodate needs. The ballroom for our meeting was gorgeous with lots of natural light. I can’t wait to book my next trip.