Grand Fiesta Americana Chapultepec

My girlfriend and I stayed at this hotel for five nights. Everyone was so welcoming, thanks Juan and Ivón for everything. The room was nice and clean, the view of the park was gorgeous. We rounded out our stay with a couples massage and jacuzzi package within the spa at the hotel. I wholeheartedly recommend it for anyone after days of walking around Mexico City. Thank you so much Jazmin and Bruno for taking care of us!

Hotel is nice, but beware of bell boys. Instead of calling a taxi as requested, they call their friend who is waiting across the street. Ended up paying twice the taxi rate for a trip to the airport. I would have expected better. Poor way to end our trip and stay.

Best hotel experience I've ever had. Room was clean, good view of the city, great location in the city and staff was responsive to every need/question. The complementary bottles of water and mini bar were excellent. I would definitely book this hotel again.

Rooms and service excellent, only issue was price, very expensive on some nights. In addition the room service breakfast menu was confusing, if you decide to have it, ring reception to order. Unusually room service breakfast was better value than restaurant breakfast. Added a touch of luxury too!

I just spent two nights at this hotel. It truly is a five-star hotel. The staff are all amazing and 100% customer service oriented. The hotel is beautiful, my room overlooked the park on one of the top floors. It was comfortable, clean, upscale and well stocked. The executive lounge on 16th floor offered a great choice of food and beverages. I would have enjoyed a longer trip but I needed to get back to the States. Sadly in Mexico City I was taking advantage of by a cab driver, the concierge, Fidencio at this hotel was my hero. He spent considerable time trying to find where exactly I needed to go to file a denuncia, he helped me in the business office when I had to print and copy all required paperwork. Fidencio was a life saver for a tourist needing police help. I hope visitors never need this type of help, but it made me love this hotel a thousand times more.