Las Alcobas, a Luxury Collection Hotel, Mexico City

Our family of 3 traveled to Mexico City to celebrate my husband’s birthday. We couldn’t have chosen a more perfect hotel. I had written to the hotel that it was my husband’s birthday. Bruno, the concierge, immediately responded asking what he could do to help us celebrate whether it was a cake, decorating the room or providing a beverage list. We responded that a cake would be greatly appreciated. Travel time was about an hour from the airport due to heavy traffic. The hotel was located on a quiet street in a beautiful high end area. Excellent restaurants, two cocktail bars on the world’s best cocktail bar list, and a grocery store were within blocks of the hotel. The front desk staff was very helpful and aimed to please. Our room was very spacious. The many jets in the shower were phenomenal! We appreciated the daily complimentary snacks, bottled water and non alcoholic beverages. The chocolate cookies in the room were delicious. The cake Bruno ordered was beautifully decorated and thank you very much! We had turn down service each night. Housekeeping kept the room spotless. The complimentary breakfast was delicious. We have now discovered the best margarita in the world…the hotel bar. We have sampled many margaritas in quite a few countries and their version was fabulous! There was foam with a touch of salt on top that made the difference.

Las Alcobas was a perfect hotel. The service was excellent, the breakfast was spot on and the room itself was very luxurious. To say the least, my family very much enjoyed this spectacular hotel in the heart of Mexico City and would most certainly come here again! We were greeted warmly by the staff who never failed to please and when we were shown our room we were very content. The bathroom for starters was incredible. The shower had many different jets and the bath had a bubble bath setting which the staff filled with herbs and turned on very special led lights making the bath like heaven. The soaps were also amazing with many different herbs inside them. The room was lovely and there was a very generous complimentary mini fridge with a selection of food. In the morning there is also a lovely breakfast served with Mexican style eggs, pastries and hot beverages. This was all delicious. We would most certainly recommend visiting Teotihuacán, an ancient site of pyramids and a museum. We would also recommend eating at Taquería El Túrix for some amazing street food and Entremar for a fantastic buzzy, local scene. Overall this hotel was amazing, especially surrounded by such a lovely neighbourhood.

I would have given this hotel 10 stars if I could. The service during my stay was exceptional and the rooms and location are great. I have given it such a low score, because they charged me for 2 rooms instead of 1 and they are refusing to acknowledge their mistake and are no longer returning my calls.

5 star luxury with an unpretentious feel. This hotel in the heart of Polanco neighborhood is an excellent choice for anyone visiting Mexico City, whether here for business or pleasure. The staff are very friendly and accommodating in every way. The showers have great water pressure and the rooms are decorated with high quality taste. Love the hidden bar in a beautiful cabinet and the 6 story stairway in the center of the hotel is a showpiece. This hotel is near shops and restaurants all within walking distance. Do yourself a favor and book this hotel on your next trip to Mexico City.

ABOVE & BEYOND are the two words I think of when I think of Las Alcobas. For someone who has traveled the world and stayed at countless luxury resorts/hotels, the service and staff at Las Alcobas was just incomparable. My husband and I were celebrating our first wedding anniversary and from booking to the end of our trip, the concierge and staff were extremely helpful and thoughtful. They were the BEST communicators we've ever encountered at a hotel and were very accommodating. They truly made our anniversary trip memorable and so special with the attention to detail and thoughtfulness. There are many well-known and major hotels in the area and in the neighboring districts but when I tell you that you will NOT get the same attention to detail service that you will at Las Alcobas, mark my words. They will make you feel truly at home and care for you the entire trip. In addition, their margaritas offered at their restaurant is truly the most delicious one we've ever had in our life. Yes, in our LIFE. The margarita are fresh, not too sweet with the most amazing salted foam and shaved lime on top. CHEFS KISS! I cannot recommend this hotel enough. Do yourself a favor and choose Las Alcobas for the best experience from beginning to end in Mexico City. Special thanks to Bruno (our wonderful concierge), Sara (helped us check-in/out), all the wonderful cleaning service ladies and last but not least - the wonderful restaurant (named Anatol) staff thought greeted us with the brightest smiles each evening as we enjoyed our now forever favorite margaritas!