Marquis Reforma Hotel & Spa

Perfect! The service at this hotel is very attentive! The staff take pride in their jobs - and want to ensure their guests have the best experience possible... Excellent food/bar drinks!!! The swimming pool is great! My son loved it! The hotel is perfectly positioned in the city... A short Uber/taxi ride to anywhere you want to go... Highly Recommend!!!

Everything was great. Our thanks especially to Jose the concierge who was delightful and helpful and patient. What a great addition to your staff. Samuel and Omar were also fabulous in the front outside. Ariel in the gym was helpful and attentive when needed.

Exceptional hotel, exceptional service and we felt completely pampered. The welcome receptions desk went out of their way to make up for some harrowing airline travel before we got there. The beds were bliss. We will never forget our experience at this hotel. It has set a very high standard for all others!!!

Excellent restaurant! Good breakfast buffet, has many choices of food. High quality food. Nice view, nice environment. Most important, super friendly and nice staff. Price is also very reasonable. We really enjoyed our stay. Highly recommend!

We had a pleasant 6 night stay at the Marquis Reforma. At check-in we used a different credit card than the one we wanted to charge for the full stay. Alejandio assured us this could be done, and we hoped his word was good. When we checked out Alejandio got the initial card switched to the one we wanted to pay on, as well as accepting Pesos that we had not spent. In our experience many American hotel reception desks resist changing a card once you’ve presented it. We were impressed that Alejandio was able to make this happen for us. This was our first visit to Mexico City. For an initial trip we felt the location was perfect. It was easy to get a taxi or Uber. We were close to most of the things we intended to visit. It was possible to walk to the Chapultepe Park, it was 15-20 minutes away and one needed to take a path that led to a pedestrian bridge over a major highway. Watch your step when walking as the sidewalks/manhole covers in CDMX are not well maintained. There are many restaurants in the surrounding streets and along the Reforma. We stayed in a Junior Suite. The hot water was hot, housekeeping was in daily with fresh towels, the sheets were cotton and we were supplied with 2 liters of bottled water a day. Being ultra-hydrated Americans, we went across the street to the 7-11 and purchased a 5-liter bottle to supplement our 2 liter hotel allotment. The room was missing was a bottle opener. The mini bar had a bottle of beer that needed an opener so we’d have thought a bottle opener would have been provided. The mini-bar fridge was not locked and had room for us to store a few things we wanted to keep cool. The mini bar had a Nespresso machine, if you went down to the lobby before 7 there was coffee available at no charge for early risers, but it wasn’t very hot. The restaurant in the hotel, which opened at 7, was staffed by a very professional group of servers. We had several breakfasts and dinner there. The breakfast buffet was large and worth a try, but if you weren’t going to eat a lot it was better to order off the menu.