The Ritz-Carlton, Mexico City

beautiful hotel in such a great location! Service was ok for being a Ritz but we were upgraded to a very nice double bedroom with a balcony. Amenities were great. Clony and Samuel were outstanding though ! Rooms are spacious , very well kept and i love the lighting in the rooms , very intimate and inviting. Carlotta Reforma is a big plus in this hotel!! Its beautiful and cocktails and dinner were both phenomenal!

Beautiful experience. The view was phenomenal and the club lounge was such a treat. We ate a delicious breakfast there and had pre dinner drinks and appetizers that were lovely. The room was spacious, beds very comfortable, clean and modern. We had a great patio overlooking Mexico City - both first thing in the morning and as the sun went down and the city lit up, was so special.

As a seasoned CDMX traveller and Marriott ambassador, I wanted to try out a visit at the RC to celebrate my birthday and change from my usual stay at the somewhat tired St Regis. I think the term at check is was “we see you’re celebrating something special and we’re excited to exceed your expectations”. Yes, please! Started off sold out with no upgrades available - it’s fine, not a big deal (NUAs returned), said as we were there for 5 nights we would be happy to change to a larger room later if one becomes available. Booked a 5 night, paid stay, 47th floor park view balcony standard room. The good: Views are amazing. Food and drinks are up to standard as well. Concierge was response and helpful. Staff are kind and polite when approached. The bad: Housekeeping. Housekeeping lights are essentially meaningless- we were actually told so. So don’t bother putting it on, you’ll be met with “we clean when we get to it, but you’re welcome to schedule a time.” First day nothing cleaned until after 5pm- no bottled water, coffee. Upon calling we were informed that having a do not disturb sign on overnight (removed at 10am) meant that they didn’t come that day (even with the housekeeping light on), our mistake. Cleaned while we were at dinner, but no water or coffee restock. Second day no cleaning by 1pm, we called and had them at least restock with water and coffee. The front desk recommended scheduling a cleaning time, okay. Third day, we lost our bathroom floor mats- and if you read other reviews, the showers really do flood the floor. Fourth day was the only normal expected experience, and the bathroom mats returned for the rest of the stay. I try to stay in some sort of luxury hotel for my birthday each year as a break from work travel. The hotels usually tend to add something special and make it fun to be loyal to a brand. With the check-in acknowledgment I was looking forward to even a card on the day to celebrate it- especially after the housekeeping issues. Nothing acknowledged- actually the first birthday stay to not have anything done. Look, it’s a beautiful place in an amazing city. Just don’t expect much more. Our stay may have been a combination of many small disappointments, but even given the chance to exceed it just left us a bit annoyed we spent what we did for what we received. An overpriced standard room with a great view and poor service. My recommendation, book the St Regis for the service, yes it’s a bit worn and tired, but you feel the value for the money. Grab breakfast or a cocktail at the RC. You’ll get the view and the pictures without the disappointment.

Beautiful property with the most amazing views of the city and park. Service is A+++ from the moment you pull in to the driveway until you arrive at your room and everywhere in between. Needed to get my suit pressed and had it delivered within one hour! Street noise will be an issue for light sleepers (even on the 40th floor) so be prepared to bring a portable sound machine. Didn't bother me!

This was my second stay at the Ritz Carlton Mexico. Stayed 4 nights for business. The highlight of this hotel is obviously its sweeping views. Rooms are modern and well equipped, mine had a large terrace with views. Bathroom is very nice with high-end toiletries. Service is great and location is convenient for business. There is one good restaurant inside the hotel and two others in the same tower. My only complaint is that the elevator system is a bit uncomfortable - you basically have to take three elevators from the street level to your room.