The Ritz-Carlton, Mexico City

This hotel did a wonderful job acknowledging Ambassador status and a milestone birthday celebration with a very generous corner, junior suite upgrade. The room was largely comfortable and with good sleep quality, though the poorly designed shower was a bit of a pain with the extreme water leakage. Concierge was very helpful with information requests. Enjoyed the bar and adjoining restaurant. Service was very good at both. The spa was nice but a bit undersized and under resourced from a facilities standpoint. At that price point I expected more, particularly in the way of refreshments in the relaxation area.

There is no shortage of luxury hotels from which to choose in this amazing city, but I daresay this is the best. This was our first visit but I can’t imagine doing better. Location: utterly superb. The hotel is right by Chapultepec Park, Mexico City’s answer to NY’s Central Park. That puts multiple museums within walking distance. Don’t miss the museum of modern art or the anthropological museum. You can also walk to Zona Rosa and it’s an easy uber most anywhere else, such as the Polanco neighborhood for great shopping and dining. Service: flawless. The concierge scored us a table at a restaurant that was sold-out online. Before we arrived they arranged a balloon ride and private car to and from the pyramids. Friendly and accommodating and NEVER stuffy. I can’t say enough positive things about the staff at restaurants Sola and Carlotta Reforma, as well as the rest of the hotel. Housekeeping was over-the-top amazing. The room: heaven. We used Bonvoy points and were upgraded to a palatial junior suite on the 44th floor with panoramic views of the city. The bathroom is floor to ceiling marble. One of the most lovely and luxurious rooms I’ve ever stayed in. Bonvoy status: warmly acknowledged and rewarded. As mentioned above my titanium status was rewarded with a significant upgrade, and we were also treated with a special desert in the 38th floor lounge on our last day. We felt recognized and welcome. Other dining: compelling options. The excellent Tao group restaurant LingLing occupies the 56th floor, so don’t miss dining there. Same for Cipriano - neither are officially part of the ritz but you can’t beat going home via elevator after a big meal. Bottom line: an absolutely perfect, fabulous hotel in every way that counts.

This hotel is perfection! We were upgraded from our club level room to a huge and beautiful suite that had views to the east, west and south. It made our getaway feel like such a gift!! The location of this hotel can not be beat- right across from Chapultepec Forest and an easy walk to the many restaurants and bars in the Polanco. The staff is super responsive, respectful and pleasant. The club level lounge is wonderful- the staff welcoming and friendly and really excellent food and drink. When we come back to Mexico City, this is the only place I’ll stay. My husband and I highly recommend!!

Above and beyond! This was our first time to Mexico City and the Ritz was wonderful spot for a long weekend stay. Location: we loved the location as it was walkable to most all the areas we wanted to visit. It’s centrally located. We were able to enjoy the park in the morning and could get to the museums on foot. We felt very safe walking at night. We did have to take Ubers at times, but they were inexpensive and easy to obtain. Amenities: The gym was perfect! The spa was beautiful but we didn’t have time to enjoy it. No outdoor pool (I don’t believe any of the hotels in the area have an outdoor pool) Concierge and Hotel Staff: Incredibly helpful and thoughtful! When I mentioned we needed to make an adjustment to a reservation they were accommodating. I mentioned we had to change our dinner reservation as we were attending a professional soccer game. When we arrived back at the hotel there was a hand written note with 2 small gifts (soccer pendants) of the team we had gone to watch! The concierge was so helpful prior to our trip in assisting me with some hard to reserve reservations. The restaurant staff were equally wonderful. In addition, the front desk staff as well as the bellboys and elevator attendants. When we arrived the gentleman who brought up our bags was so wonderful. He helped us learn about the views from our window! Rooms: beautiful and spacious! The views were incredible. We were able to enjoy room service on our last morning from our balcony. Not all Ritz properties are equal. This was a very swanky, cool, modern hotel. Enjoy!!

Great stay for a long weekend. Comfortable room (though the deluxe room with park view was smaller than I would have expected). Super friendly staff. Terrace in the room was a highlight. Bar was nice too. Delicious room service breakfast. The shower flooded the whole bathroom unless you block the showerdoor with a towel, doesn’t drain well.