Sofitel Mexico City Reforma

From reception to the restaurant staff, the 38th floor lounge staff, the pool staff, the concierge staff-- all were very welcoming and accomodating, friendly and helpful. I received an upgraded room due to Centurion benefits : contemporary and luxe. Delicious food at the breakfast buffet each morning. One quickly learns about the elevators : just one bank to either 12 th floor restaurant or ground floor, another to the rooms. ( Your key card in the elvator sensor takes you to your floor only ). I recommend a drink at night in the 38th floor lounge, the kind man at the front desk whisked us to an open table outside at the glass edge -- spectacular ! Hotel guests are given priority seating. The 38th floor salt water pool is spectacular in its views and comfort. I cannot recall all the hotel staff's names, just know each and everyone will go out their way for you. Central location makes for easy access anywhere. I want to come back again !

What an incredible experience. We came in for a last minute massage and they were incredibly accommodating for us. The spa was clean and lovely and so relaxing. The services were phenomenal. Some of the best massages we have had from Leticia and Cindy. Daniel was so helpful and delightful. We would come back every visit for even more services.

Excellent service from Mai & Alexis at the spa & pool, The drinks were great & the guacamole was fantastic. The view it’s incredible. Such a hot spot in Mexico City, I would definitely recommend it to anyone that ask me for a spa & chill day. The installations are great.

I was there for the Guerlain x Sofitel Le Gouter event. Noelia was amazing and made the experience memorable. She was attentive and explained the heritage of Sofitel. I would go back to Sofitel to stay or for another one of their events. One of the best hotels on Reforma.

2nd stay at this amazing property. I can’t say or write enough good things about this place! This time was with my adult teenagers and we had club level access. I was simply stunned again with the friendliness of the staff starting at the parking lane (Jose remembered us from Day 1), to the concierge staff and the lounge attendants. (Natalia was one of the friendliest people I have ever met). Not one person on the staff ever ignored us or failed to say hello and see if we needed anything. I have never stayed at a property anywhere in the world with this level of service and commitment to guest happiness. The room was perfect for the 3 of us and ready on our arrival. The food options are fantastic. The view from the rooftop while enjoying a cocktail, who could ask for more. If you are having any doubts about staying here, please don’t you will be extremely happy!