Sofitel Mexico City Reforma

Beautiful space on the Avenida Reforma - especially great if you are there on a Sunday and Reforma turns into a biking or pedestrian street only. It’s not really a touristy place but walkable to those neighborhoods. I was out and about so I didn’t get to enjoy the amenities. My annoyance is that even though they asked if I wanted a morning check in when I arrived in the morning they wanted to charge me for a full extra day to check in the morning. So I just left my bag and went exploring. Also, it is really expensive for CDMX - I think a smaller place in a neighborhood closer to restaurants would be better.

This was a great hotel in an ideal neighborhood. Everybody was extremely helpful. We loved the speakeasy and the rooftop bar. The concierge took great care of us - I wish I could remember his name but there was one guy with glasses who was really helpful! David was also great. Always making sure we had everything we need.

Pros- Safe location- being two women in CDMX for the first time not knowing what to expect, it was reassuring. Plenty of banks around for ATM withdrawals without any issues. Able to walk nearly anywhere easily. Never an issue with Uber drop offs or pick ups. Concierge - service is wonderful. We planned our quick weekend get away last minute and able to have dinner arranged for us at Pujol and Quintonil. Granted do not think early January is a major tourist time for the city but arrangements were effortless. Room-Nothing fancy but design is fine, clean, spacious. Bed is firm which I prefer. Closet space is the best I’ve seen anywhere with a full length section for long coats/dresses. Thankful I stayed in my room alone because it only had one sink. Cons- Management- 3 sleepless nights due to mystery screeching, knocking sounds all night long. I know they were renovating but at 3AM? Every night? Called each night to complain with no acknowledgment or response from management. They didn't even ask me at check out about my stay. I emailed them during my stay with a recording and after checkout and was told they “immediately contacted me” with no response from me….which time? I didn’t receive a text or call on my cell or hotel phone, no reply to my email and no message waiting at the front desk or under my door. Worse than not caring about customer service is lying that they “tried.” Cityzen- tiny space with terrible food. Guac out of a packet? Disgusting. Truly laughable that they actually have a velvet rope at the entrance. Again maybe this is a happening spot during peak tourist season and we just got the leftovers. Bottomline - now that I know more about CDMX, would definitely stay elsewhere and probably in a different part of the city but for my first visit, appreciated the feeling of security.

A fantastic base to explore Mexico City . Staff were incredible , Charlie from Bell , Alexandra at the front desk and the team at citizen bar on the rooftop . Stunning rooms and public spaces near all of the best bars and restaurants in Mexico City

Sofitel Mexico City lives up to the reputation of excellence in quality that the brand represents. From the entrance through check in and room service the customer service is exceptional. We stayed on the 25th floor with Club access and have enjoyed the excellent service and amenities. Staff are attentive, welcoming and service focused. Afternoon tea is lovely.