W Mexico City

We thoroughly enjoyed our stay at the W hotel in Polanco. We would highly recommend the hotel. The staff was excellent. We arranged a number of tours through the concierge. They were extremely helpful. The area in Polanco is excellent. Very safe area with many restaurants around the hotel. Also minutes from Chapultepec park.

When we booked the hotel it was important for us that the hotel has a swimming pool. However, it turned out that kids are not allowed to attend the swimming pool. It is very unfair that there was no any statement about this age restriction prior to booking. I had to find a swimming pool in the neighbor hotels and had pay to visit to visit a swimming pool in the next door Marriot.

Had some time to kill before a dinner on a work trip so went to the patio restaurant Trivvu and was served by Giovanny Valdez. I did not want to leave! Giovanny was so pleasant, kind, attentive. His recommendations for a snack and tequila selection were on point, he brought me a blanket because it was a little chilly, hung my purse. He was the best and really made the W sparkle with his kindness and service.

I've been coming to the hotel for over 10 years, as it feels a little like home away from home, mainly because of the staff. Every single one of them, without fail, is going out of their way to make sure that I have a pleasant and comfortable stay. Javier and Jazmin of the concierge desk are extremely helpful and accommodating, Giovanni Valdez of the Tribu restaurant/bar is wonderful and the whole breakfast team is so lovely ('bienvenida a su casa' they say when I return to the hotel). The hotel is well-located and has everything I need when in Mexico City on business. There may be better/more luxury hotels to stay at, but the service at the W is not easy to match.

I stayed at the W Hotel in Polanco, Mexico City in June as we attended a wedding in the area. The guests all stayed at the hotel and we all loved the hotel, location, and most of all, the gracious hospitality that we received from all of the staff, especially ARGENIS GRANADOS who took care of all of the details for our wedding group! The attention to detail was fabulous! He was always responsive and made sure that each one of our guests was taken care of! The hotel decoration is beautiful and modern and the guestrooms are very spacious and very clean! The location was perfect as well, walking distance to many restaurants and cafes. The rooftop restaurant at this hotel is a must-try, and make sure you order the guacamole!!! Thank you for a wonderful stay! ~Sharon