Camino Real Santa Fe Mexico

Great location and very good overall service. It has everything that you need to support a succesful business trip. Nice restaurant witn several good Mexican dishes, specially the breakfast buffet and good room service. The rooms are clean and properly equiped. Definitely a good value for your money. Highly recommended!

it's unbelievable that in a hotel that claims to be 5 star, hardly anyone speaks English. In addition, the staff at reception are totally untrained to deal with international clientele. No understanding of bookings and services included. No manager to deal with customer complaints. I had to explain the contents of my booking several times, without getting the slightest understanding. the air-conditioning doesn't work properly, and the insulation of the windows is insufficient to cover the noise from the street. Shower without hand shower. Internet not working correctly. This hotel is not worthy of the status it aspires to and I strongly advise against it.

Great hotel with a high performance in regards to location , good installations, nevertheless is impartant to review conditions of bathrooms

This was an absolutely awful experience. For your own peace of mind, avoid booking this hotel. Opt for a reputable international brand instead. We requested an early check-in due to our early morning flight arrival. However, the front desk immediately refused, citing full occupancy. Fair enough. But as we sat in the lobby from 8 AM, we watched guests check out steadily—by 9, 10, 11, and even 12. Despite clear availability, the front desk refused to budge. When we approached them again, the front desk attendant, who smiled the whole time, insisted we could not check in until 3 PM, without a single minute of flexibility. I’ve stayed at over 100 hotels worldwide, and I’ve never experienced such poor hospitality. It’s baffling that they would leave perfectly ready rooms empty while guests are left waiting in the lobby for hours. It’s beyond frustrating and completely unacceptable. Avoid this place at all costs.

Good stay, nice hotel in a Mexico CIty business district location, personnel very kind, good service inside the hotel for booking taxi, restaurants around the hotel not that great and tuned to office customers, the hotel provides good level of comfort with some things for improvement