Beacon South Beach

This hotel is worn out, dated and requires modernisation. The cleanliness standards were terrible and we only stayed after we checked in, as we had no choice due to no availability elsewhere at that time. The elevator wasn't working, so wasn't available for guests to use. The bathroom was scornful and needs to be ripped out and remodernised. I haven't stayed in a hotel in this decade that still has shower curtains over the bath. Plug sockets were coming away from the wall and the ironing board was broken. In our haste to leave, we forgot to take photographs as we felt that the photos we had seen when we made the booking were inaccurate. Although we booked breakfast, this is serviced by the restaurant downstairs and there is a limited menu for guests, which clearly differed from paying guests to the restaurant. On both mornings, they didn't have some items listed on our limited menu. Staff also reflected the poor standard. They were polite enough when approached, but they could do with some customer service training. We wouldn't stay here again.

My wife and I decided to spend the night at South Beach, before going on our cruise and so splurged to book a room at the Beacon. There were a number of minor "inconveniences", which taken individually, are tolerable and perhaps expected. However, there were enough of them to make our experience terrible. First, it took 30 minutes to check in (4:30 pm) because there were 2 parties ahead of us and 1 person working. Second, the elevator was broken and I had to go up 3 flights with my bad knee. I understand this is unavoidable but the right thing to do would have been to inform us before our arrival or prior to check in and given us the opportunity to change rooms or cancel our reservations. Third, the lights were broken but that was fixed after we informed them. Fourth, the coffee machine leaked. This was an espresso maker with a large reservoir and so the floor was flooded. I called downstairs but....Fifth, the phone system was down. Therefore, I had to make a trip downstairs to request a fix. I made 2 more trips and nothing was done. Sixth, there was a half empty jug of milk in the fridge. A bit disturbing since it indicated that perhaps the room was not properly cleaned and sanitized. Again, we were willing to overlook any 1 or 2 of these but all 6 together was too much. The room cost us nearly 500 total so we are not unreasonable to expect higher quality service. I am trying hard to think of a good or OK experience but there isn't much. The room was nice and quaint. The hotel was right on Ocean Drive, and so in the heart of the night life. The beach was just across the street and they offered complementary bicycles and towels. The person at the desk was nice but ultimately helpless.

In the middle of all the action, The Beacon is a tastefully iconic hotel. The staff is very friendly and inviting. The hotel itself is clean. Only problem is, the elevator didn’t work which was exercising to say the least. The use of the beach chairs and bikes (when available) is convenient.

I stayed there for 2 days and the girl who helped us was spectacular, named Nesrine. I hope to return and see her again I stayed there for 2 days and the girl who served us was spectacular, named Nesrine. I hope to return and see her again. She is a professional serving the hotel very well. I hope they continue serving us in that way.

The best location! Got a free drink, free bikes and an ocean view. Nesrine at the front desk was a joy after a long day of travel I'm a super kind and helpful and fulfilling all our wants 😁. The elevator was down and they carried our bags up the stairs. Room is large clean and modern.