Bentley Beach Hotel

SERVICE is the standout feature that matters to be. Cleanliness and safety are simply "givens". Special recognition to Carlos and Virginia. The deliberate and sincere service is unmatched and makes sense when you consider this is a boutique gem. Not a big brand with no sense of place. I will surely return and congratulate the owners on a project smartly pursued. PS - Rooms are well furnished. Quality in the areas that count!

Perfect location on Ocean Avenue! Excellent staff, especially Marco and Alex were fantastic but they all were extremely nice. Room was large with a kitchenette and in a quiet area and bed was very comfortable. Beach is across the road and South Point park is in walking distance. The Art Deco street begins here ! The roof top pool and lounge area is fantastic and the 5 PM Champagne hour and continental Breakfast was the Cherry on the Top! Soon they will open a restaurant to make it real 5 Star! Areal gem for all type of travelers. It was nice to see families with little children enjoying the hotel. We were there to celebrate my wife's birthday and we had fun!

We had a lovely 3 night stay at the Bentley. Staff were so friendly and helpful. Room well appointed and equipped, loved the atrium balcony. The roof deck and pool has great views of miami beach. On our 3rd trip to Miami Beach, this is our favourite hotel. Location great and quieter end of ocean drive.

This hotel claims to be four star, yet at the time of my visit it lacked all the amenities of such an establishment. The restaurant was closed (under construction, blocked off with plastic sheeting). The normal 2nd floor front desk had been relocated to the lobby, and was makeshift. There was no spa or fitness center. No concierge. No room service. The lobby furniture was roped off and covered in plastic. My room was nice. Bed was comfortable. Walk-in closet. Fridge indicated 34° on the front panel, but too late I learned it was broken and all my perishable groceries were spoiled. The rooftop pool and deck are nice. I complained about conditions and requested a pro-rated room rate, and was told since I booked through a 3rd party (Booking.com) they would have to handle it. Booking tried to negotiate a partial refund, but the hotel refused. I disputed the charge with my credit card and up to this date the hotel has not responded. Booking gave me a wallet credit that can only be used for future bookings, not a refund to the credit card. Also the room balcony overlooked a central airshaft. At the bottom a series of canvas tarps were outstretched to catch construction debris. So it was unsightly and the area on the ground floor was unusable. The valet service was handy, and the people operating it were friendly. The hotel staff was generally cordial and professional. My bathroom toiletries had not been replenished when I checked in. I had to fetch some myself from a housekeeping cart in the hallway. A hotel that charges almost $300 a night should not be operated in such a state.

We had never stayed in South Beach before, a stunning area known for its gorgeous beaches and iconic Art Deco architecture. The Bentley Hotel seemed promising, but the experience was mixed. The photos online were incredibly misleading. Finding the hotel with GPS was frustrating, as it repeatedly directed us in circles. There’s no garage, valet parking is both expensive and slow, but being on vacation in South Beach, we tried not to let that bother us. Approaching the hotel, the front door was broken, and the entryway was dimly lit. The hallway leading to the so-called “lobby” was pitch black, and the building was filled with ongoing construction. The lobby itself was tiny—more the size of a bedroom than a proper reception area. To add to the quirks, all the hotel windows are nailed shut. However, everything started to improve when we met Marcos, who provided some of the best customer service I’ve ever experienced—he was truly a gem. Our room, thankfully, was stunning! Both my friend and I had booked different types of rooms, and each was beautiful. The bathrooms were modern and elegant, and the beds were incredibly comfortable. Later, we decided to check out the rooftop for a dip in the hot tub and pool. Unfortunately, getting there via the freight elevator was nerve-wracking, and the rooftop’s overall condition left much to be desired. Despite this, the view was absolutely breathtaking. While there was no bar or food available, construction noise everywhere, and a terrifying 2 a.m. fire alarm (made worse by the nailed-shut windows), the positives made up for it. The rooms, service, and amazing staff stood out. Would I return? Absolutely—again and again. Just be warned: the photos don’t tell the full story, except for the rooms, which are truly as beautiful as they seem.