Eden Roc Miami Beach

Just back from another visit to the Eden Roc, and we loved every minute. From Jean-Eddie and his team greeting you when you arrive, to a super smooth check in at the Front Desk, to Alberto at Social telling me the rain was the sky crying because we were leaving ;) It's just a great place that offers everything, and after staying at several other hotels in the area, this one is by far the best.

I had a BAD DAY traveling, flight delays, a lost credit card, a snafu upon check-in… But the hotel manager was very nice to work with, and took care of my situation with ease. I was so relieved. And THEN I met Martin T, the bell captain, who brought me and my very heavy luggage up to my lovely room. Martin was so kind, so pleasant, and went above and beyond to make me feel welcome—his kind words and reassurances made the stress of the day melt away!! Such a polite and professional gentleman!! I was feeling fairly discouraged about my trip, but after the kindness shown me, I have hope that the rest of my stay will be wonderful! Thank you! I am looking forward to the rest of 4 days here at Eden Roc!

I would like to share my experience at the Edec Roc in Miami Beach. The hotel , the room, the pool area, the beach service were all amazing, we loved our stay. I also would like to mention the service received from a front desk agent. His name is Joao, also from Brazil, where I am from. I have traveled to several places around the world and stayed at many high end hotels. But João stood out in a special way, not just because of his impeccable service, but also for his genuine care and, most importantly, his constant smile when interacting with people. What really caught my attention was how he always greeted me with such joy. Every time we crossed paths, he would say with a smile, “Good morning, how are you?” and when I responded, he would reply, “Everything is excellent!” – but in such a unique, enthusiastic, and charismatic way. I run a business in Brazil, and I can see that the market needs more people like him – proactive, friendly, and passionate about what they do. It’s clear that João loves his job. I even thought, “This young man will be very successful, I wish I could have him in my team!” So, my rating for the hotel and for him is 10 stars ⭐️ Thanks for making my vacation so pleasant and relaxing. I will be back.

The hotel was wonderful. Great location on south beach. I wanted to call out a couple of employees who made our stay more memorable! Zach front desk - Zach was very sweet when checking us in. He provided us with a room upgrade to help us celebrate our holiday! Thank you Zach for starting our vaca on a high note - this was so appreciated ! Viviana front desk - she was so so sweet! Great customer service! We had a late flight on our day of departure and she allowed us to have a later check out. This was so helpful and made our last day a lot easier. Thank you Viviana ! Jamecia - also known as meme ! She was our server on the beach. From the minute my husband and I met her she was FABULOUS. She was attentive and so personable. I told the manager Jose he needed to give her a raise or promotion. Her social and customer service skills can not be taught ! The beach was full this day and she gave the same attention and service to everyone. Our drinks came out almost instantly which was awesome on a hot day. Thank you Jamecia to make sure we were taken care of, you are the best at what you do!! Fabulous!!!! Milka - nobu pool- Milka was fabulous! She was working the whole pool alone and make sure everyone was taken care of. She was bubbly and smiley all day! She was quick and super sweet ! Thank you for the amazing service Milka! Marta - the sweetest ! She was working the gelato stand ! It was a windy day and she went to get the gelato just for us! She had a smile the whole time and had great customer service ! So personable and patient. Jose pool supervisor - Jose was amazing! He makes sure his guest are happy throughout the day. For example, they had an event happening which required two of the pools to close down. Because of this, he allowed guest to use the nobu pool which was lovely. He also waived our umbrella fee which I thought was such a nice touch, it’s the little things that make you remember you stay. By him doing that for my husband made us feel special! Thank you Jose for being the best and running an amazing operation ! Isabella - full of smiles every day on the beach when we got out towels ! Thank you Isabella for being so friendly !

I loved everything about this location and everything it has to offer. From the moment I arrived at the hotel the conceirge and host were really sweet and helpful throughout my entire stay. I will definitely stay here again my next visit to Miami. This hotel was the perfect luxury experience for a much needed vacation. I can’t forget to mention the views of my room from the 19th floor were breathtaking and my host Jullian was the sweetest and the absolute best! Any concern I had, Jullian was always so kind and helpful. We need more people like this when we are on vacation and need help navigating. Jullian also taught me about a new event hosted in Miami which is the Art Basal. I will be attending this year for sure. Thanks Eden Roc and Jullian for everything!