The Plymouth

I stayed at this hotel last week and found it to be a very poor experience. For the $45 "service charge" the hotel had no clean towels at the pool at the time I was there, not one free water bottle in the room (lots of water, food and liquor for sale in the room, however) and no available coffee in the AM. When I contacted the hotel about my concerns, they summarily dismissed me and my concerns that I received little to no value for the $45 fee. The woman on the phone, in fact, shared that the $45 was for room cleaning, WiFi, gym and the pool. Since when does room cleaning become an ancillary charge? Very disappointing. The manager, Shanna Kraaijeveld, summarily got involved (my request) and dismissed my request to remove the $45 service fee. I felt like I was speaking with the IRS. Not one apology toward my experience or any hint of empathy to my issue.

I brought a group of 8 to the Plymouth during the last weekend of Spring break. I was nervous as we are all in our 50's and 60's. However everything was great and we had a great time. Staff are wonderful, facilities are beautiful. Everyone was accommodating. We used the 151 room for a meeting, that also worked out well. Had a reserved area at the beach, lovely. Great location.

I really enjoyed my stay at The Plymouth South Beach. The customer service was top notch, very friendly and welcoming. My room was cute, on the smaller side but perfect for a long weekend. The pool area is a lovely chill place to start the day and refresh before a night out. The location is great, it is a short walk to the beach and Collins Ave. (restaurants + shopping). I would stay here again.

I would rate this place as just okay. It's a smallish art deco-style hotel that feels like old Miami. It has its cool aspects, but it's a little rough around the edges. For example, the lobby feels threadbare and badly in need of updating. Hallway carpets were dingy and in need of replacement. The door to our closet couldn't be opened fully because it banged into the room door hinge, and then over three days we never got hot water in our shower, even after someone came up and gave us a tutorial on how to work the control. No room service, which was sort of a drag. The pool was okay but small and a little murky. To get towels, you have to line up at the pool bar and if someone ordered a round of margaritas before you, you waited for your towels. So no major problems, but enough small ones that we came away wishing we'd stayed at a nicer place with more updated amenities. It was fine, but I wouldn't hurry back.

The stay at the Plymouth started off with a warm welcome by the bellman and the ladies at the reception. Our room was ready for early check in. Room was cozy, strong pressure in the shower and super comfortable bed. The pool had a relaxing vibe, yet fun at the same time and the blue ribbon sushi was phenomenal. We enjoyed the sunrise yoga and loved the ginger wellness shots that were given. Location was perfect, and the beach was about a block away.