The Ritz-Carlton, South Beach

Our family wanted to do a family photographs shoot while we were on vacation. We reached out to the photo concierge to make that happen. Manuel and Eunice from the photo concierge were great and absolutely fantastic to work with! Manuel was amazing working with our daughter and the photos came out beautifully!

Ricardo provided excellence service on the beach! The club level hospitality offered great food. We will be back to celebrate more birthdays and make more memories! The room was a little dusty but still very beautiful. I totally recommend Club Level!

I am writing to express my profound disappointment regarding my recent stay at your South Beach Miami property from 12/29/24 to 01/02/25. Upon checking out of the Ritz-Carlton South Beach, I requested the general manager's email from the front desk and was provided with the address: southbeachfrontofficeleadersrc@marriott.com. However, when I attempted to send my email, it was returned as undeliverable, indicating that the hotel is unable to accept emails from outside their organization. This feels both frustrating and unprofessional, and it reinforces my impression that the hotel showed little regard for addressing concerns or feedback during my stay. As a loyal guest and admirer of the Ritz-Carlton brand, I expected my experience to reflect your renowned commitment to luxury, service, and comfort. Unfortunately, my stay fell far below the standards outlined by your “Gold Standards” and credo, leaving me stressed and dissatisfied during what was supposed to be a relaxing birthday vacation. On the first night of my stay, I discovered a leak in our room. This leak not only caused unnecessary inconvenience but also ruined a pair of my husband’s suede shoes—a loss that could have easily been avoided with proper room maintenance. The following evening, I was horrified to find bugs in the bathroom, which resembled bed bugs. The on-site manager, while courteous, dismissed them as water beetles and moved us to a different room. Unfortunately, the new room presented its own set of problems: it reeked of bug spray and had large dead ants scattered across the floor. I could not relax or sleep soundly for the remainder of our stay, constantly fearing that more insects might appear. The Ritz-Carlton is globally recognized for its credo: “We are ladies and gentlemen serving ladies and gentlemen.” Your service standards emphasize anticipating and fulfilling guests’ needs while providing an environment of comfort and elegance. Sadly, my experience failed to reflect these values. Basic expectations for cleanliness, functionality, and a stress-free environment were not met. Instead of receiving a rejuvenating and celebratory experience, my husband and I endured days of discomfort and anxiety. The problems we encountered—poor maintenance, insect infestations, and an apparent lack of quality control—are unacceptable for any hotel, let alone a property bearing the Ritz-Carlton name. I am deeply disappointed that what should have been a memorable and joyous birthday trip turned into a frustrating ordeal. I hope you will take this feedback seriously and use it as an opportunity to uphold the legacy of excellence that Ritz-Carlton is known for. Since returning home, I have been unable to sleep peacefully due to the lingering stress and anxiety from finding bugs in our room that resembled bed bugs. This has extended the impact of what was already an upsetting and disappointing experience. I trust that the Ritz-Carlton will take steps to address this situation in a way that reflects your commitment to ensuring the satisfaction of your guests. Given the significant disruption to what should have been a celebratory and relaxing vacation, I believe appropriate measures to acknowledge and rectify this experience would be greatly appreciated.

A beautiful stay ! Myriam in concierge was amazing. She was punctual and attentive to all the needs of our business trip ! Beyond Professional. She arranged many outings and restaurants and had someone to help us every step of the way. Room service was also exceptional as were the bartenders and the wait staff ! A classy crew for sure! Also kudos to Olivia and Spencer for helping us with the boardroom and accommodating check ins !! My best to all - Kim

I spent an amazing week at the Ritz-Carlton South Beach in January and absolutely loved every moment! The hotel had everything I could ask for—beautiful spaces, excellent service, and an unbeatable location right in the heart of South Beach. Frederick and Log on the beach were incredible—they made sure I stayed refreshed and happy in the gorgeous weather, always bringing water, tasty snacks, and the perfect cocktails or wine to enjoy by the ocean. Their friendly and attentive service truly made my beach days unforgettable. The location couldn’t be better. It was so convenient to all the fun and energy of South Beach, with plenty of great shopping nearby. While the food at the Ritz-Carlton was excellent (seriously, every meal was fantastic!), I also loved being able to walk to some amazing local restaurants in the area. This was such a fun and relaxing trip, and the Ritz-Carlton made it extra special. I’d definitely recommend it to anyone looking for a mix of luxury, convenience, and South Beach vibes. Can’t wait to come back!