W South Beach

The W South Beach is a beautiful hotel located on the beach in the heart of South Beach. Upon arriving at the hotel we were greeted by the nicest baggage assistant named Joe. We checked in (room wasn't ready because we had an early flight) and Justin at the front desk was so nice and helpful. The hotel provides a very nice changing facility so we had lunch poolside and enjoyed the beautiful day. Once our room was ready, we were pleasantly surprised to have a beautiful room on the top floor with a stunning beach and city view. The room was well stocked and cleaned twice a day (I will say the. mini bar is the most expensive I've seen. If the prices were slightly lower I think they would sell more). We ate at Wet, the poolside restaurant and the breakfast buffet was great. I was surprised to find that there was no charge on the beach for two lounges and an umbrella (not sure if they charge for more chairs) and the service on the beach was also excellent. One day we walked down Ocean Drive and had brunch at News Cafe which was very good. Dinners were a short Uber ride away. The concierges were helpful. The only downside is the entrance to the hotel is a little underwhelming, especially compared to other hotels, but I would highly recommend the W South Beach.

Very very nice people Do good job very nice smiling and dedicated Devour amiable ANA the manager good personn we definitively gonna cone back very good service Francois judlqnde de go head good job 👏 and the team too very good the pool too thx you gus

Judlande francois made our time at the pool even more incredible!! Thank you, Judlande! Such incredible hospitality and service! It’s hard to come by this level of high quality service, we will definitely be coming back! I highly recommend!

Judlande Francois was amazing! Such a delight and made the really enjoyable! All the staff were incredible and service so friendly and speedy. A really great pool day and stay with good food and drinks! Will we definitely be coming back to the W hotel

Terrible experience at check-in. After arriving i was informed that the room would be ready in 10 minutes so i decided to wait and not go out for a late lunch. After 20 minutes again i was told to wait more 10 minutes. And that was repeated again and again and only after 1:20h i finally got my keys. It was a shame to be made as fool like this , if i was told from the beginning what time the room would be released i would have gone out to do something and not standing for over one hour. Finally getting into the room i was surprised to find out 2 employees still working in the room. A a marriott gold member i will never come to this hotel again