JW Marriott Marquis Miami

The JW Marriott Marquis Miami is a standout for anyone seeking upscale accommodations in the heart of the city. From the moment you step into the grand lobby, complete with a stunning chandelier and expansive design, you’re immersed in a world of refined luxury. I stayed on one of the highest floors, offering a commanding view of the city streets below. While the view wasn’t particularly iconic, the sleek, modern room design made up for it. Beautiful brown wood accents, stylish decor, and a plush rug created a space that was both comfortable and sophisticated. The hotel’s amenities are on another level. The gym boasts jaw-dropping views of the Miami skyline, and their breakfast spread is equally impressive, served with a stunning view to start your day right. The pool is chic and inviting, and the unique addition of basketball courts adds a playful, luxurious touch. It’s not a budget-friendly option, with rates exceeding $800 per night, but if you’re looking for modern luxury and world-class amenities, this property delivers. Highly recommended for those who want to experience Miami in style.

We stayed at the Marriott Marquis for a few days over the Christmas holiday. Our stay was very enjoyable but there were a few issues which could have been addressed better by the staff. The room was lovely. It was very spacious and the beds were super comfortable. There was also a lovely work station with a desk and chair in the room. The room was dark at night and quiet. The bathroom was very spacious. The only issue with the room was that the toilet did not stop hissing the entire stay. We went down to the front desk as the phones in the room did not work to advise them of the issue and then we went out. They said they would send someone to look at it and it is unknown if someone ever did as the toilet continued to hiss the entire three-night stay. At times, it was even difficult to flush the toilet. We had to keep the door to the bathroom closed at night so we would not hear the hissing of the toilet all night. It was not worth complaining again as we did not expect that it would be fixed anytime soon. Also, the hotel was extremely stingy with towels. For a room with two double beds that can accomodate more than 2 people, we were given 2 bath towels and 2 hand towels. No wash clothes. The bathmat was all ripped and was not replaced until we said something. There was no reason to not throw out the old tattered bathmat and continue to use it. Such an inexpensive detail to fix. We had to call down for more towels every day of our stay which was annoying. For a hotel of this caliber, you would expect plentiful and plush towels. They were neither plentiful or plush. As for the hotel amenities, the pool area is lovely on the 19th floor. The views are really nice. However, the pool area only gets sun in the morning as it is blocked by buildings the rest of the day. This was not optimal for laying in the sun all day and the pool water was quite chilly. There is a very small whirlpool next to the pool. Also, there is no food service at the pool. They did have drinks behind the counter, but no one ever offered us any drinks nor did I see anyone order anything. It would have been nice if this hotel offered food service at the pool. This hotel has a duckpin alley which was lots of fun. You are given half an hour free. We signed up for it to guarantee a time to play. There is also a basketball court and virtual golf that both cost $150 an hour to rent. The hotel had a spa that we made use of. It was lovely but only had 2 technicians. It was very clean and we had facials. Be aware that they may book you for a longer service than you scheduled and receive so that you are charged for an 80 minute service rather than 50. We had 50 minute services and were charged for 80 minutes. In order to correct this issue, the manager had to allegedly cancel the appointments for 80 minutes and rebook them at 50 minutes which they were originally booked for so they could be charged properly. Be aware of this issue and pay attention to the spa bill. We did not eat any food in the hotel as it was extremely expensive for breakfast. We did not pay extra for lounge access. We looked in the lounge during the day and there was no food most of the day and only limited drinks available. Definitely did not seem worth the extra money. There are many places to eat within walking distance. The location of the hotel is very close to Brickell City Center and many restaurants, shops and movie theaters. It is also close to Pura Vida which is a favorite breakfast spot of ours. You might also want to try Cafe Bastille and Fiore Caffe which are a short walk away. Whole Foods is also across the street from the hotel so plenty of food options. This hotel is a great place to stay if you are in the Miami area and are not looking for too much personalized or attentive service but want a clean and comfortable hotel.

Hotels in central Miami aren't cheap but I booked a suite for my family. There were a few quirks which is why I gave the rating. Very strangely 2 weeks after I booked it, I hadn't been contacted, so I rang them and my booking number had been booked in a completely different persons details?! The hotel location is very good, walking easily to Brickel dining areas across the bridge, and there are a number of reasonable breakfast cafes in the opposite direction for the morning. It is located in a Wells Fargo high rise building which makes another odd thing, its quite impersonal. In 4 days, my family were greeted only once (when we were checking out!) coming and going into the foyer. There doesnt seem to be a door man per se, and the valet didnt seem to bat an eyelid with guests. The hotel room itself was fine. The junior suite had good space including a fold out couch and the bathroom was large. The beds are very soft, whilst the fold out couch was very hard and was not made up despite the request pre arrival. The TV channels were good. Internet was acceptable. The hotel rooms are on the higher floors and as a result, quiet from street noise. BUT, the airconditioning in this room was very loud, and would stop and start regularly - it is enough to disturb sleep. If an overseas visitor, the Hyatt across the road or Intercontinental locations are just as good (intercontinental location looks nicer) as sometimes its hard to judge distance on google maps when booking! Another odd thing is that the hotel adds on a room tax and occupant tax of about 40 dollars each (ie 80 dollars a night). This is bothersome when you are quoted off their site a set amount and this is then added. Even more confusing is I think the occupancy tax which they say can be used as credit with hotel dining. So each night we ordered my youngest room service to this value of 40 dollars. I would rather just not pay that amount and was a bit odd. Finally on departure, they said they would email me the receipt. When I checked my email an hour later it was not their so I rang the hotel, and they had sent the receipt to some other random email which was not mine. It is quite concerning and I hope no financial details had been forwarded at any time. All in all, the hotel was acceptable, but when you are paying such an amount, I would hope for a higher standard and clarity on costings. If you are using the brightline train, its only about 5-10 minutes from the hotel which was handy and sitting on this now, I can recommend this service for transfer to Orlando!

Let me start off by saying I didn't even want to write a negative review. But I think the Spa is scamming the hotel customers. Because the customer service from management was very disappointing. In the beginning my experience started off with a wonderful check-in in process with Eugenia at the front desk. She made sure the room was great. The next day we made appointments for the Spa. It was not a wonderful experience. The equipment did not work on both pedicure chairs. They were broken or inoperable. We weren't told that from the beginning. We found out after asking many questions but by that time it was too late my feet were in cool water. If we had known we would have made appointments at another spa. I typically go to the Loews Spa on South Beach but because my stay was in Biscayne Bay we decided to use the hotel spa. Thinking it was a JW MARRIOTT MARQUIS we would have the best experience by their standard. Well needless to say it wasn't. This Enliven Spa is not worthy not even close. I've been a Marriott member for many years. I travel so much with the brand that I'm a Titanium member. First let me explain the technician was great considering she had nothing to work with but her own tools she spent her own money on. Despite sending emails to the Manager begging for supplies and working equipment. The Spa is a 3rd party vendor. I found that out because I reported them to the Manager at the hotel front desk. I was informed that they were sorry about our experience. The pedicure wasn't a spa experience. We reported it to the Spa receptionist then in turn reported it to the Spa Manger. She was worthless and rude. Didn't take responsibility for false advertisements and offered us not to pay gratuity. Which we declined. The technician was the only thing that worked. Why would we not pay her. They changed the arrangement and allowed us to pay the gratuity and that was it we settled. Then we received a call from the manager acting as if she wanted us to come back to meet her so she could apologize for our experience. She proceeded to blame us as if we knew the equipment didn't work. Basically threatening to charge us for the service after a settlement was already agreed upon. I told her not to charge our cards any more money, if she does I would report her. Natalie the Spa Manager did something unethical she called the manager on duty at the hotel and had him charge my room without my signature and or my permission. I received a notification from my credit card that it had been charged for 2 spa services. I called the hotel immediately thinking they would help me come to a resolution. Well they didn't contact me. They took lying Natalie's Spa manager's word. I will write an official complaint to the General Manager of the JW MARRIOTT MARQUIS in Miami on this behavior it's not even about the money it was the principle. I was supposed to receive a call from the hotel to resolve this but no one called me back to discuss this issue. How can they be allowed to charge my account for a service I didn't receive. I did not receive a spa pedicure. And I definitely didn't receive 2 services. I did some investigation of my own and an employee told me the chairs have been broken for 2 years now. But you want to blame the customer.

Lovely hotel located in Bayside close to lots of activities and points of departure for things like the open top bus tour, night tour, millionaire boat cruise, speed boat ride etc. I’m personally glad we stayed in this area rather than South Beach as there was more to do. Hotel was very clean with spacious rooms and breakfast was very good. Large gym and nice pool. Would definitely stay here again.