JW Marriott Marquis Miami

Where to begin? Has to be one of the worst hotels I have ever stayed in. We frequently travel to Miami and usually stay at the Four Seasons. I picked this hotel due to proximity to a concert. I booked a suite. The suite was next to the elevator and on the other side was the ice machine. Noise was horrible on both sides. I didn't realize the elevator was next to us until too late because the keys they gave us when we checked in didn't work and I wasn't paying attention due to being quite aggravated about the key. They don't have enough elevators at this property. The hotel was at full house while we were there and it took forever to get an elevator and when you returned to ground level, elevator stopped at almost every floor. About those keys - when I returned to get keys, the check in line was almost to the door. Not enough staff working. I only saw a concierge once during our stay. Otherwise there wasn't one working. No nightly turn down service either. Food is average at best in breakfast restaurant. We had to wait a good 10 minutes before someone took our order and I saw the waitresses doing a rock, paper, scissors thing to decide who would get our table. Not sure what that was about. I talked to a manager requesting compensation for the bad room (she also offered to move us to another suite but we were only there for 2 nights and it wasn't worth the hassle). They only offered me $175 and removed the daily resort fee ($35/day). Be warned that with taxes, the valet parking at this property is $75/day. DO NOT STAY HERE. There are many other good options in downtown Miami. It's also a traffic cluster due to where the hotel is situated at very busy intersections in downtown Miami.

Housekeeping is horrible. They didn’t remove garbage. I’m allergic to feathers and I asked 3 times for a hyperalgesic pillow. There was garbage in the hall. We tried to order a dessert from room service and was told that it would be over an hour before we received it. (It was key lime pie. It’s not like it was a dessert that takes time to prepare.) We couldn’t use the pool because events were happening while we stayed. We tried to eat at the restaurant and left after being ignored for 25 minutes. Overall I came away with the impression that the people who work for this hotel are unhappy and do the bare minimum. For the price there are much better places to stay.

🩵🩵🩵✈️🌴☀️🌊Years ago Andres @ the JW Marquis Marriott Miami set the bar high with how one should be treated as a guest. Simply by being Friendly, helpful and most importantly HUMAN! As a Bonvoy Ambassador Elite with over 200 plus nights in 2024 I must admit that Andres continues to provide the best service and set the bar even HIGHER. My recent experience was on point with both Andres and Yonathan G. Nice to meet you Yonathan! 😊Thank you Andres for always welcoming me back to my home away from home when I am in Miami!! 🩵🩵🩵✈️🌴☀️🌊

The JW Marriott Marquis Miami is a standout for anyone seeking upscale accommodations in the heart of the city. From the moment you step into the grand lobby, complete with a stunning chandelier and expansive design, you’re immersed in a world of refined luxury. I stayed on one of the highest floors, offering a commanding view of the city streets below. While the view wasn’t particularly iconic, the sleek, modern room design made up for it. Beautiful brown wood accents, stylish decor, and a plush rug created a space that was both comfortable and sophisticated. The hotel’s amenities are on another level. The gym boasts jaw-dropping views of the Miami skyline, and their breakfast spread is equally impressive, served with a stunning view to start your day right. The pool is chic and inviting, and the unique addition of basketball courts adds a playful, luxurious touch. It’s not a budget-friendly option, with rates exceeding $800 per night, but if you’re looking for modern luxury and world-class amenities, this property delivers. Highly recommended for those who want to experience Miami in style.

We stayed at the Marriott Marquis for a few days over the Christmas holiday. Our stay was very enjoyable but there were a few issues which could have been addressed better by the staff. The room was lovely. It was very spacious and the beds were super comfortable. There was also a lovely work station with a desk and chair in the room. The room was dark at night and quiet. The bathroom was very spacious. The only issue with the room was that the toilet did not stop hissing the entire stay. We went down to the front desk as the phones in the room did not work to advise them of the issue and then we went out. They said they would send someone to look at it and it is unknown if someone ever did as the toilet continued to hiss the entire three-night stay. At times, it was even difficult to flush the toilet. We had to keep the door to the bathroom closed at night so we would not hear the hissing of the toilet all night. It was not worth complaining again as we did not expect that it would be fixed anytime soon. Also, the hotel was extremely stingy with towels. For a room with two double beds that can accomodate more than 2 people, we were given 2 bath towels and 2 hand towels. No wash clothes. The bathmat was all ripped and was not replaced until we said something. There was no reason to not throw out the old tattered bathmat and continue to use it. Such an inexpensive detail to fix. We had to call down for more towels every day of our stay which was annoying. For a hotel of this caliber, you would expect plentiful and plush towels. They were neither plentiful or plush. As for the hotel amenities, the pool area is lovely on the 19th floor. The views are really nice. However, the pool area only gets sun in the morning as it is blocked by buildings the rest of the day. This was not optimal for laying in the sun all day and the pool water was quite chilly. There is a very small whirlpool next to the pool. Also, there is no food service at the pool. They did have drinks behind the counter, but no one ever offered us any drinks nor did I see anyone order anything. It would have been nice if this hotel offered food service at the pool. This hotel has a duckpin alley which was lots of fun. You are given half an hour free. We signed up for it to guarantee a time to play. There is also a basketball court and virtual golf that both cost $150 an hour to rent. The hotel had a spa that we made use of. It was lovely but only had 2 technicians. It was very clean and we had facials. Be aware that they may book you for a longer service than you scheduled and receive so that you are charged for an 80 minute service rather than 50. We had 50 minute services and were charged for 80 minutes. In order to correct this issue, the manager had to allegedly cancel the appointments for 80 minutes and rebook them at 50 minutes which they were originally booked for so they could be charged properly. Be aware of this issue and pay attention to the spa bill. We did not eat any food in the hotel as it was extremely expensive for breakfast. We did not pay extra for lounge access. We looked in the lounge during the day and there was no food most of the day and only limited drinks available. Definitely did not seem worth the extra money. There are many places to eat within walking distance. The location of the hotel is very close to Brickell City Center and many restaurants, shops and movie theaters. It is also close to Pura Vida which is a favorite breakfast spot of ours. You might also want to try Cafe Bastille and Fiore Caffe which are a short walk away. Whole Foods is also across the street from the hotel so plenty of food options. This hotel is a great place to stay if you are in the Miami area and are not looking for too much personalized or attentive service but want a clean and comfortable hotel.