Mandarin Oriental, Miami

Everyone at the hotel was warm and welcoming and professional. The bell staff, the front desk, the wait staff and everyone I met. The room was absolutely beautiful and the bed was so comfortable. I loved the water view. I look forward to my next stay! The welcome chocolates and note were wonderful, too! Thank you so much!

Having read other recent reviews, I was a tad bit nervous about what to expect in the final days of MO Miami. After completing a recent stay in mid-March, there was no reason to be nervous. My experience in Miami was exactly what I would expect from a Mandarin Oriental - comfortable and clean accommodations, professional staff that were very on top of their game, a beautiful breakfast spread and a lovely bar experience enjoying the view and live music. I will miss this property, especially the huge windows overlooking the water as well as the awesome MO bar with its high ceilings. I can't wait to see what the new Mandarin Oriental Miami will bring, but perhaps we'll be lucky enough to get some nods to the former building. So glad I was able to stay here one last time. Expectations were certainly met and I left a very happy customer, already counting the days until the next grand opening.

Wonderful hotel in a perfect location. Excellent all around. Lovely big rooms, amazing food for breakfast. Staff were super helpful. Close to Brickell and you can enjoy a short walk into the city. No Brickell noise as well which is a huge bonus!

The rooms were very spacious, clean, and beautifully designed. in addition, I had a beautiful view. The food at the conference I attended was wonderful. I also loved having the coffee station with free coffee in the morning. The pool was beautiful with a view of the water and there was a convenient walking path out the front door to take you around the entire peninsula.

Very disappointing start to our stay at one of my favorite chains. We arrived late morning to maximize time by the pool overlooking the bay. When checking in we noticed a small sign informing us the one and only pool was closed for a private event beginning at 1 pm and remaining closed the rest of the day. What?? It’s really the only reason we choose the hotel. The staff were surprisingly unconcerned and the concierge merely shrugged. After sharing my displeasure we were offered an alternative in a dark hotel pool at another property in the city with no sun and no view. Really shocked by what happened here. Not indicative of mandarin reputation at all.