The Ritz-Carlton Coconut Grove, Miami

We stayed at this Hotel for our Wedding weekend, which was perfect. The staff and team were extremely accommodating, and the rooms were beautiful. The staff went above and beyond by sending us champagne with a nice note and helping us with anything we needed. I enjoyed the workout facilities as well as the great restaurant and bar, like the Commodore and Isabelle's. Would stay at this hotel again.

The hotel is a very beautiful resort located in a convenient spot in Coconut Grove to reach the local ocean front and the shopping areas by walking within a few minutes. The staff is very friendly and pro-active to serve your needs. Check-in process was smooth and with a personal touch. Our room had a good size and a very spacious bath room, everything you would expect from a Ritz Carlton property. The pool has a nice size with several comfortable sun beds. Unfortunately the weather was too chilly to use it, but the area looked very nice and freshly renovated. When booking this resort please be aware that on the opposite site of the street is currently a construction going on (JAN 2025) which can be heard inside the room from ca. 8:00am until late afternoon. Check with the staff to receive a room not facing the construction site. Thanks to the whole team for our relaxing stay - we are looking forward to come back!

Management really understands how to run a hotel. My room was immaculately clean, the service was top notch, the facilities were very nice, and the location was great. There was lots to do within walking distance of the hotel. The Commodore (their bar) was lively and we were enjoyed the live music there. Lastly- and I cannot stress this enough- enjoy brunch at Isabelle's. They currently have a Spring brunch theme that has some of the most delicious cocktails and exquisite desserts I have had in a long time. The atmosphere is delightful and the food is quite good too.

I have stayed at a number of Ritz Carlton’s and St. Regis properties, I am a Marriott loyalist, but the service/staff here is unsurpassed in courtesy, kindness and 5 star service. The front desk manager, Eugenia Morgana, has gone over and above expectations. Christina and Christian were also terrific. EVERYONE on the staff here treats you like royalty. The pool and spa are incredible as well as the restaurant on the property. Close to the bay and Gulfstream Park racetrack. Fortunate to get a beautiful executive suite with great views, 2 balconies and a bath and a half. The room was appointed beautifully. Few better than this place. 5 star and a must stay.

As someone who has stayed at multiple Ritz-Carlton properties across the country—including Denver, Key Biscayne, New York City, and Los Angeles—the Coconut Grove location was disappointing in comparison. At $700–$800 per night, I expected the same high standards synonymous with the brand, but unfortunately, this property fell short in several areas. The check-in experience was particularly lackluster. The front desk staff appeared very young, likely in their early 20s, and lacked the professionalism and warmth I’ve come to expect from Ritz-Carlton employees. They seemed aloof, inattentive, and at times outright rude, leaving a poor first impression. The pool area was another letdown. For a property in Miami, known for its vibrant luxury hotels, the pool felt bland and uninspired. The decor and overall atmosphere lacked the elegance and attention to detail I’ve seen at other Ritz locations. The room itself was a mixed experience. While the bathroom was stylish, with sleek white marble that stood out, the room door was ill-fitted to the frame, which felt sloppy for a hotel of this caliber. The rest of the room was adequate but didn’t have the luxurious feel I associate with the Ritz-Carlton brand. Overall, while my stay was okay, this property is leagues behind its counterparts in terms of service, ambiance, and attention to detail. For the price, I would recommend considering other Miami luxury options, as this was the weakest Ritz experience I’ve had to date.