The Ritz-Carlton Coconut Grove, Miami

This hotel is NOT 5 stars. Customer service VERY poor. Its like the staff has never worked at a hotel before. Hotel is so dirty, it's old, but more than that is unkempt and let go. I'm sitting looking at the dirty tub with the $40 of warm sparkling water I was just delivered.

Staying at the Ritz, once again a pleasure as usual. Read some recent negative reviews about services, cleaning, rooms and facilities to be refreshed! I doubted for once, but we took the chance cause Ritz it’s always been part of good memories to us. Glad to follow my instinct, it was great staying with all the quiet glam of the property, polite attentive stuff everywhere. Excellent breakfast options, fresh delicious coffee. Amenities as usual (just advising check more often the lotion, I had one old, weird smell) I have to mention Dario Rojas, Tks to him I had solved a logistic issues about some packages and he didn’t hesitate in solving my problem in the best possible way even thought we finished our staying.This happens when you bet on the very best! So if you look for a quiet 5star staying in Coconut G, great views, nice facilities, near to the Marina with walking paths and short distances to coco walk which is an enchanted strip full of little shops&great food options, go for the Ritz.

Had a pleasant stay while at the property for 6 nights. The staff is incredibly friendly and attentive. The front desk had great recommendations for dinners and made reservations. The team in Isabelle's was so attentive and friendly and the room attendants were incredibly pleasant leaving extra coffee and chocolates. The gym was spacious and had good equipment. As a note the spa was temporarily closed as it was going through a renovation. The room had a great view towards the bay and the beds were very comfortable. Overall the stay was very good and have fond memories on property and would return.

Hotel nice and friendly staff. Pool and staff great. Pablo was especially helpful around the pool. We opted for buffet breakfast which was very disappointing. Limited choice and not very good quality. Actually it spoiled our stay. Far too expensive for the dreadful experience. Very disappointed for a Ritz Carlton hotel.

DO NOT book non cancellable, non modifiable reservations. I learned the hard way. I was supposed to visit University of Miami with some prospective students. Due to a hurricane we had to cancel our trip. I called the hotel at least 5 times between the 800 number and the on-site reservation desk to see if we could reschedule due to the circumstances. No one returned my calls and each group kept telling me to deal with the other one. I lost $4000 dollars between two rooms for a 4 day weekend.