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Nestled in one of the city's most charming neighborhoods, The Ritz-Carlton Coconut Grove, Miami is an urban oasis with ultimate style. Soaring ceilings, grand Venetian columns, and a decidedly tranquil atmosphere welcome you as you set foot into the hotel's luxurious embrace. Throughout the resort, panoramic views of Miami's skyline, Biscayne Bay, and Coral Gables take shape, as you settle in to one of the 115 newly renovated guest rooms and suites. All accommodations boast floor-to-ceiling windows and private balconies, setting the tone for your stay and making the most of the superb scenery. Whether you most look forward to the ultra plush bed and marble bathroom, or the flat-panel television, iPod docking station, and wireless Internet access, both comfort and convenience are at the forefront at The Ritz-Carlton Coconut Grove, Miami. Begin your days with a workout at the hotel's 24-hour cardio and strength training studio, or opt for a more indulgent option at the boutique spa - perhaps a Warm Stone Massage or Citrus Mimosa Body Treatment. Better yet, unwind on the pool deck in the Florida sun, relaxing on plush couches and in VIP cabanas overlooking Coconut Grove.
The Ritz-Carlton Coconut Grove, Miami
3300 Southwest 27th Avenue
Miami, Florida
33133
Nearest Airport: MIA, FLL
We just came from a two night stay at the Bal Harbour Ritz to check in here for a wedding and WOW want a downgrade this Ritz is. Being a Titanium Elite level customer we had hoped that we might be able to use our upgrade, but we were told the hotel was at capacity. I get it, but then we are taken to a room that looks like someone had been on the bed and smells like urine. We were adjusting until the bellman (who was very nice and tried to help) finds the ice bucket filled with nasty water. I am now concerned with the other signs that the room may not be clean. I will not go over the whole ordeal, but the manager on duty was very condescending and told me they could move us to a room on a higher floor that was empty and better. Really? Then why did you tell us that you gave us the best room available at check in? This room is not better. The door to the bathroom is disgusting and there is the same urine like smell. My family went to the welcome party for the wedding and I am using Lysol wipes to clean🤦🏻♀️. The manager, Danielle after our exchange said she spoke to two of her bosses Ariana and Gerard and their solution was to offer us a separate room in place of the bigger room or suite upgrade and they would discount it 40%. That would be a hard no. This is the lowest standard I have seen at a Ritz ever. I will be sending the general manager of this hotel the book “ Unreasonable Hospitality “ by Will Guidara It has been said many times that the subtitle should be “how to treat human beings” Something this hotel needs to learn.
T D
Staying at the Ritz, once again a pleasure as usual. Read some recent negative reviews about services, cleaning, rooms and facilities to be refreshed! I doubted for once, but we took the chance cause Ritz it’s always been part of good memories to us. Glad to follow my instinct, it was great staying with all the quiet glam of the property, polite attentive stuff everywhere. Excellent breakfast options, fresh delicious coffee. Amenities as usual (just advising check more often the lotion, I had one old, weird smell) I have to mention Dario Rojas, Tks to him I had solved a logistic issues about some packages and he didn’t hesitate in solving my problem in the best possible way even thought we finished our staying.This happens when you bet on the very best! So if you look for a quiet 5star staying in Coconut G, great views, nice facilities, near to the Marina with walking paths and short distances to coco walk which is an enchanted strip full of little shops&great food options, go for the Ritz.
Lorena W
Had a pleasant stay while at the property for 6 nights. The staff is incredibly friendly and attentive. The front desk had great recommendations for dinners and made reservations. The team in Isabelle's was so attentive and friendly and the room attendants were incredibly pleasant leaving extra coffee and chocolates. The gym was spacious and had good equipment. As a note the spa was temporarily closed as it was going through a renovation. The room had a great view towards the bay and the beds were very comfortable. Overall the stay was very good and have fond memories on property and would return.
JDSoui - Tampa, Florida
Hotel nice and friendly staff. Pool and staff great. Pablo was especially helpful around the pool. We opted for buffet breakfast which was very disappointing. Limited choice and not very good quality. Actually it spoiled our stay. Far too expensive for the dreadful experience. Very disappointed for a Ritz Carlton hotel.
debbiefirman - London, United Kingdom
DO NOT book non cancellable, non modifiable reservations. I learned the hard way. I was supposed to visit University of Miami with some prospective students. Due to a hurricane we had to cancel our trip. I called the hotel at least 5 times between the 800 number and the on-site reservation desk to see if we could reschedule due to the circumstances. No one returned my calls and each group kept telling me to deal with the other one. I lost $4000 dollars between two rooms for a 4 day weekend.
jillsE5856KI
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